Design thinking for the digital workplace
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Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
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Design thinking for the digital workplace
- 1. Design thinking for the digital workplace James Robertson, Step Two @james_steptwo
- 2. A great digital workplace consists of the holistic set of tools, platforms and environments for work, delivered in a coherent, usable and productive way.
- 3. Four streams of the digital workplace 01 Technology Maximise the impact of technology Business Deliver business solutions 02 Design Use design as the ‘force multiplier’ 03 People Engage and support staff 04
- 4. Four streams of the digital workplace 01 Technology Maximise the impact of technology Business Deliver business solutions 02 Design Use design as the ‘force multiplier’ 03 People Engage and support staff 04
- 5. You need to deeply understand workforce needs in order to design the digital workplace
- 6. You can’t deliver effective solutions to people you haven’t personally met
- 7. How to meet the needs of nurses?
- 8. User research RETRO RESEARCH METHODS Surveys Focus groups MODERN FIELD RESEARCH One-on-one interviews Workplace observation Contextual inquiry Co-design
- 9. Address the fundamentals of a good user experience
- 11. Cardsorting
- 12. Treetesting
- 13. Treejack
- 14. Treejack
- 15. Usabilitytesting
- 16. MacquarieGroup
- 17. Design thinking involves looking at the bigger picture, and then taking a fresh approach
- 18. Telstra
- 19. Telstra
- 20. Queries about Reduced by Payment summaries 65% Errors in timesheet 54% Outstanding approvals 48% Payslips 45% Tax 44% Timesheets 42% Access requests 42% Timesheet entry 17%
- 21. Then create a frictionless, effortless experience for the workforce
- 23. Prototype TestDefine IdeateEmpathise Design thinking
- 25. Take every opportunity — no matter how small — to improve the design of solutions
- 26. Let’s do more than just reduce intranet frustration
- 27. Let’s design digital workplaces that delight!
- 28. James Robertson, Step Two www.steptwo.com.au jamesr@steptwo.com.au @james_steptwo Download these free white papers!