While UX is having a great impact in the consumer-facing space, "cubeland" has remained the place that UX goes to die. By aiming to deliver enterprise solutions that surprise and delight, UX can deliver much-needed business benefits. Presented by James Robertson at the VanUE meeting in Vancouver, October 2013.

1. UX behind the firewall:
Designing engaging
experiences for
employees
James Robertson, Step Two Designs
jamesr@steptwo.com.au // @s2d_jamesr
Step Two Designs (www.steptwo.com.au)
October 2013

2. UX is becoming a strategic
player in modern organisations
Step Two Designs (www.steptwo.com.au)
October 2013

3. … but it hasn’t yet fully tackled
the labyrinthine hell that is …
Step Two Designs (www.steptwo.com.au)
October 2013

4. Step Two Designs (www.steptwo.com.au)
October 2013

5. … where UX goes
to die
Step Two Designs (www.steptwo.com.au)
October 2013

6. A wave of change
is finally coming to
organisations
Step Two Designs (www.steptwo.com.au)
October 2013

7. UX now offers the
best opportunity
for business
benefits
Step Two Designs (www.steptwo.com.au)
October 2013

8. We can now
deliver great
solutions for staff
Step Two Designs (www.steptwo.com.au)
October 2013

9. Solutions that
Surprise
Delight
Step Two Designs (www.steptwo.com.au)
October 2013

10. store.steptwo.com.au
Step Two Designs (www.steptwo.com.au)
October 2013

11. Four principles
of delight
Step Two Designs (www.steptwo.com.au)
October 2013

12. Generate an emotional
response
Make things simpler
Use technology in smart ways
Put people at the centre
Step Two Designs (www.steptwo.com.au)
October 2013

13. Generate an
emotional
response
Step Two Designs (www.steptwo.com.au)
October 2013

14. GE
Step Two Designs (www.steptwo.com.au)
October 2013

15. Kiwibank
Step Two Designs (www.steptwo.com.au)
October 2013

16. Bupa Australia
Step Two Designs (www.steptwo.com.au)
October 2013

17. Virgin America
Step Two Designs (www.steptwo.com.au)
October 2013

18. Virgin America
Step Two Designs (www.steptwo.com.au)
October 2013

19. Calgary Board of Education
Step Two Designs (www.steptwo.com.au)
October 2013

20. Calgary Board of Education
Step Two Designs (www.steptwo.com.au)
October 2013

21. Make things
simpler
Step Two Designs (www.steptwo.com.au)
October 2013

22. Mayo Clinic
Step Two Designs (www.steptwo.com.au)
October 2013

23. Mayo Clinic
Step Two Designs (www.steptwo.com.au)
October 2013

24. Mayo Clinic
Step Two Designs (www.steptwo.com.au)
October 2013

25. PwC Australia
Step Two Designs (www.steptwo.com.au)
October 2013

26. PwC Australia
Step Two Designs (www.steptwo.com.au)
October 2013

27. IMF
Step Two Designs (www.steptwo.com.au)
October 2013

28. Use technology
in smart ways
Step Two Designs (www.steptwo.com.au)
October 2013

29. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

30. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

31. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

32. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

33. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

34. Coca-cola Enterprises
Step Two Designs (www.steptwo.com.au)
October 2013

35. BARCLAYS BANK
165,000 staff,
with20,000in
customer-facing roles
Step Two Designs (www.steptwo.com.au)
October 2013

36. Barclays Bank
Step Two Designs (www.steptwo.com.au)
October 2013

37. Barclays Bank
Step Two Designs (www.steptwo.com.au)
October 2013

38. Barclays Bank
Step Two Designs (www.steptwo.com.au)
October 2013

39. 22% increase in employee engagement
Increase in colleague satisfaction to 97%
50% decrease in complaints relating
to staff knowledge
2% increase in net promoter score (NPS)
500% increase in run rate of customer
digital product registrations
£1 million in avoided costs due to staff ideas
Step Two Designs (www.steptwo.com.au)
October 2013

40. Put people at
the centre
Step Two Designs (www.steptwo.com.au)
October 2013

41. Stockland
Step Two Designs (www.steptwo.com.au)
October 2013

42. Stockland
Step Two Designs (www.steptwo.com.au)
October 2013

43. Stockland
Step Two Designs (www.steptwo.com.au)
October 2013

44. IDEO
Step Two Designs (www.steptwo.com.au)
October 2013

45. Organisations
need help!
Step Two Designs (www.steptwo.com.au)
October 2013

46. UX holds
the key
Step Two Designs (www.steptwo.com.au)
October 2013

47. Let’s get
organisations
fixed!
Step Two Designs (www.steptwo.com.au)
October 2013

48. www.steptwo.com.au/papers
The single largest collection of free intranet resources
in the globe, browse for answers on every topic!
www.steptwo.com.au/subscribe
We publish two new articles every month; sign up for
the monthly newsletter to make sure you don’t miss out
Get in touch
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr
Step Two Designs (www.steptwo.com.au)
October 2013