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Key Performance Indicators (KPI’S) and Knowledge Management Kate Stanfield and James Mullan Knowledge Connections – February 2008
Why measure? ,[object Object],[object Object],[object Object],[object Object]
What do you need to think about? ,[object Object],[object Object],[object Object],[object Object],[object Object]
KP what? ,[object Object],[object Object]
Identifying KPI’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
KPI’s used in Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
KPI levels ,[object Object],[object Object],[object Object]
Example KPI’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Give your metrics teeth! ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is your experience?

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Key Performance Indicators And Knowledge Management