This document explains the complete picture of the Akshaya Project of Kerala State IT Mission. First CSC in India under a Govt Agency.

2. Bridging the divide
• Akshaya Project, was launched as an e-literacy project on
Nov 18th, 2002 by Dr A. P. J. Abdul Kalam
• Piloted in the district of Malappuram
• In 2005 Malappuram achieved the target of making at least
one person in each family e-literate
• Mission - to bridge the “digital divide”
• Works in PPP model – Presently 2621 centres across state
delivering G2C and B2C services to citizens

3. Years of progress
2005: Second phase - 7 districts ; Started utility bill payments
2007: Third phase - remaining 6 districts
2007: Kannur also achieved 100% e-literacy target
2008: Statewide 100% e-literacy achieved
2008 :Transformed completly into a CSC
2011: Started Aadhaar enrolment stations
2012 : Launched e-District services
2013 :Launched Financial & Insurance services

4. Flagship Services Offered
• e-District for bills, 24 certificates
• UIDAI (Aadhaar) Enrolment Partner
• EPIC Card / PAN / Passport Services
• Ration Card Renewal
• Financial Inclusion - Banking & Insurance
• e-Grantz
• e-Treasurey, e-Tender
• Registration Dept Services – Title Deed,etc
• e-Filing for Commercial Taxes
• AABY Registration
• NRK Welfare funds
• FSSAI License Registration, Drug Control Society Registrations
• 200+ Services offered by GoI through the CSC Portal

5. Special Assignments
• Webcasting of Sensitive Polling Stations during
Elections
– 1014 P.S. across 7 districts for LSGIE 2015
– 3141 P.S. across 14 districts for KLA-GE-
2016 . 3300+ operators and 121 Akshaya
staff were invoved in the process
• E-Health - Computer Training to hospital staff
( Completed training for 430 staff for 10 hospitals in TVM so far)
• Chief Minister’s Mass Contact Programme (Jana
Samparka Paripadi) in 2014 & 2015 (Application
submission, status check, Aadhar seeding, Bank account adding for DBT)

6. Status of major services - UID
• ~92% Quality in Aadhaar enrolments which is way above national average of
80%
• 1.8 Cr enrollments through Akshaya.More than 55% of total enrolments in the
state are done through Akshaya
• 700 + , Aadhar Enrollment stations
• 120 + Child enrollment stations
• Service charge to ACEs till June‘16 is disbursed(~ 61.8 Crs )
• Verifier payment from 2014 is pending due to insufficient fund
• 76% child enrolment in 0-6 age group thru camps conducted at anganwadis
• Challenges – POI, POR document scanning and uploading recently introduced
in ECL software is making the process delayed ; Service charge is not incresed
correspondingly

7. Status of major services - e-District
• Govt Services of different departments commercial use portal for Akshaya centres
& public governement portals.
• 2.17 Cr. certificates issued in total till date out of which 2.14 Cr. has been through
Akshaya
• E-District and e-office hand holding staff reporting is changed to DPMs for better
coordination
• Challenges - Technical issues are still prevailing in the application
• Frequent technical issues are faced in the newly introduced Forest department
services

8. Status of major services – Financial Inclusion
• 1776 Akshaya banking kiosks to provide basic banking services to public
without approaching a branch
– 13 Banks associated (SBT, SBI, Canara, KGB, PNB, Federal, Vijaya, Union etc)
– SBT and SBI together account for over 70% of the KIOSKs
– 2.25 Lakh Bank Accounts opened sofar ; Total of ~3 Lakh transactions
– Zero balance a/c opening; AEPS/NEFT/IMPS transactions up to Rs 10000 per day;
Card transactions with pinpads; Insurance and pension enrolment and remittance
• ~1500 of ACEs possess an IRDA license to provide insurance portal services -
association with New India Assurance; Discussion started with NIA to convert
all KIOSKs to insurance selling points
– ~42 lakh INR premium collected in the month (Jun’16)

9. Status of major services – Apna CSC
• Akshaya is integrated with CSC 2.0 ,98 % of the ACEs have CSC portal providing
over 200+ services
• New CSC recommendations in the state are done through Akshaya only since
June 2016
• Common branding challenges – Akshaya has no prominence in the common
digital seva name board suggested by Deity
• Lack of commuication and coordination between CSC SPV and IT Mission
• Lack of technical support from CSC SPV for banking KO services
• CSC VLE society formations
• Financial assistance from CSC is requested for the remuneration of DeGS
managers

10. Some Pilot Projects
• UAE Xchange (Malappuram & Pathanamthitta)
• Kerala State Pharmacy Council (all districts)
• EasyLab educational software distributorship (TVM, KTM, KZK, ERN, MLPM)
• Appolo Hospitals Telemedicine (Idukki, Kasaragod & Alappuzha)
• Tailoring Welfare Board Services – New registration and a/c details collection for
DBT transfer

11. Services in pipeline
• Registration & Health Card to migrant labourers
• KSFE Chit Funds Services
• Asianet Broadband/ ADTV new connections and bill payments
• Motor Transport Employees Welfare Board
• Mining & Geology dept. permit and vehicle registration
• OBC Pre-metric Scholarships
• Land record delivery – Digital map, survey records,etc
• OYO hotel booking agency

12. Prevailing Issues
• Delay in fund release from stake holders. ~ 4.8 Crs fund is pending to ACEs
- E-Grantz 41.5 Lakhs is due SC/ST Dept ; SC Premetric, Rs 5 Lakhs pending
- Ration Card additional data entry claim, Rs 1.75 Crs is pending
-ReLIS, Rs 2.5 Crores is due
- Rs 50 Lakhs pending from LIC for AABY registrations
• Shoratge of fund for distributing Verifier payment for the year 2014-2015.
Require 67 Lakhs to make the payment to verifiers
• High Court Stay on new centre awarding process

13. Prevailing Issues Contd
• Insufficient fund allocation to Akshaya Project. Grant from Govt is Rs 3 Crs only.
Salary component of employees alone comes to ` 2.7 Crs
• Service Tax applicability to Centres– Notice issued from Central Excise Dept. to
entrepreneurs transaction details from year 2012
• Service charge revision petitions for e-district
• Lack of uniformity in service charges collected by ACEs for services
• Lack of laisoning with CSC SPV
• Parallel citizen service centre models imitating Akshaya brand

14. Prevailing Issues Contd
• Staff shortage at Akshaya State office - APC accounting and finance and Project
assistant
• Lack of technical help desk in Akshaya for supporting Banking & Insurance
services
• Irregular staff pattern in district offices

15. Work in Progress
• Akshaya dynamic website development – Completed 80% development ; done by
Keltron
• E-office for Akshaya staff – Discussions ongoing with IT Mission e-office team
• Akshaya Day celebrations on Nov 18th – Planing to conduct events including ACEs
to celebrate the 14th foundation day
• Participating in IITF -2016 Digital India pavilion at Delhi
• Special activation drive for activating SBI and SBT KIOSKs . Target to complete by
Dec 25th

16. Vision for the future
• Enhance no. of centres to 3000 +, with branding
• Addition of new G2C and B2C services
• Strengthen service delivery mechanism with improved hardware, software and web
infrastructure
• Improve institutional framework
• Improve physical as well as digital presence & communication
• Empowerment of ACEs - knowledge & infrastructure
– Link to NOFN/Bharatnet, Skill Training

17. Questions?
Jayakumar PP
Manager eGov and Networking
Akshaya Project - 9847435193