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Facebook & Email
               @jaybaer
        Let’s be
        friends!
Jay Baer
Convince & Convert
www.ConvinceAndConvert.com
www.SocialPros.com
@jaybaer




                 Thanks to Chad White (Responsys), DJ Waldow (Waldos Social), The Jim Henson Company, Sesame Workshop, The Muppets Studio
Don’t
PANIC
58%
of Adults in U.S.
Check Email
First Thing in
the Morning
                    ExactTarget 2011
77%
Prefer Email
for
Promotional
Messages
               ExactTarget 2012
MUST GET

MORE
CUSTOMERS
   - ON -
FACEBOOK!
of corporate social marketers look at
Facebook as a way to get new customers



                                          Wildfire 2012
We “Like” What We Like
Accidental Marketers
of the Fans of Company Facebook Pages Are
        Current or Former Customers



                                            DDB 2011
So does this!


This helps me
 remember
     you!
Email is Madonna
Facebook is Lady Gaga
 Same Thing, But With
 a Fresh Coat of Paint
integrate
3      Areas
         of Integration:

Operations & Measurement
Channel & Audience
Message & Content
Operations &
Measurement
 Integration
similar
 metrics
      Email subscribes = Facebook likes

      Email unsubscribes = Facebook unlikes or hides

      Email opens = Facebook Reach

      Email clicks = Facebook Engaged Users

      Email forwards = Facebook People Talking About This
Is a
 Fac e b ook
 fan worth
   $136?
      …
   $ 9.56?
       …
    $ 3.80?




 Imaginary Friend,
or Imaginary Math?
Measure Cross-Channel Impact
value FACEBOOK
through   EMAIL
            Determine TRUE Cost Per Email Sent

            Multiply by Unique Clicks
            = Cost Per Unique Email Click

            Calculate Total Facebook Engaged Users

            Multiply by Cost Per Unique Email Click
            = Value Per Click on Facebook
Value Facebook Through Email

                                   .02 per email sent
                                    X 10% click rate
                                   = .20 cost per click

         Pagelever.com
                           X 86,151 Facebook Consumptions Monthly
                                  = $17,230 in Facebook value

                         http://ar.gy/Facebook (free worksheet)
Your Email People and Your Facebook People
        Should be the Same People
&
channel   audience
          integration
inboxes are
   EXPLODING.
   Build a Touch-point Corral
           Email subscription
           Facebook like
           Twitter follow
           SMS sign up
           Linkedin connection
           Google + circle
Email Opt-Ins on Facebook
Promote Facebook in Email Confirmation
Promote Facebook in Email Unsubscribe
Gather Email Data with Social Log-in
of online buyers desire social log-in




                                        Janrain 2012
Create Socially Active Email Segment




                                       Smart Bargains
of corporate email marketers include social
           icons in their emails



                                              Get Response 2011
Test F-Commerce Inventory via Email




                                      Gilt
Promote Facebook Threshold Deals in Email




                                       Hydroflask
message
INTEGRATION
time of day
day of week testing
Headline Testing




                   Frontgate
Image Testing




                Frontgate
Use Facebook to Source Email Content




                                       Visit California
Use Fan Posts as Email Content




                                 J Jill
Promote Email (Pre-Launch) on Facebook




                                         CB2
Real-Time Integration



                                                       Pagelever.com

               With EdgeRank, the Rich Get Richer
If You Have a Successful Status Update, Email it ASAP to Keep the
                       Momentum Rolling
                Social Segmentation Helps Here
To integrate Facebook and Email
DO NOT
eat all cookies at
same time
Friends = Results
Jay Baer
Convince & Convert
www.ConvinceAndConvert.com
www.SocialPros.com
@jaybaer




                 Thanks to Chad White (Responsys), DJ Waldow (Waldos Social), The Jim Henson Company, Sesame Workshop, The Muppets Studio

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Integrate Facebook & Email for Maximum Results

Notes de l'éditeur

  1. Socialfresheast branding
  2. Social media won’t kill email. Need an email account to even sign UP for social media.
  3. The Biggest Myth of Facebook Is the Ability to Create Customers Out of Thin Air
  4. Picture up a poseur?
  5. Yes, On Occasion Our Fans Interact With Our Status Updates, Giving a Digital “heads up” to Their Friends That Might Result In New Awareness For Our Brand. But This is the Exception
  6. Yes, On Occasion Our Fans Interact With Our Status Updates, Giving a Digital “heads up” to Their Friends That Might Result In New Awareness For Our Brand. But This is the Exception
  7. Facebook Is An Opt-In Tool To Keep Our Brands Top Of Mind Among People Who Have Asked Us To Do So. So is email.
  8. Essentially, The Same Thing, Just One is Modern and Cool and the Other is Old, but Still Effective
  9. Integrate
  10. Muppet Hand Shake
  11. The Count. Facebook screen shot.
  12. Basketball assist image?
  13. The Count. Facebook screen shot.
  14. If the Strategy is Similar, the Outcomes are Similar, and the Measurement is Similar, Shouldn’t the Facebook People and the Email People in Your Company Be the Same People?
  15. Muppet Hand Shake
  16. Use your Facebook landing tab as an email opt-in opportunityTest putting free content or special offers behind a “fan gate” with email sign-up
  17. Muppet Hand Shake
  18. Use email time of day testing to optimize Facebook status update scheduleTest nights!Use email day of week testing to optimize Facebook status update scheduleTest weekends!
  19. Use email subject line testing to optimize Facebook ad headlinesThe reverse also worksConsider ABCD subject line test in email (if your list is big enough)Facebook also enables multiple ads
  20. Images have a sizable impact on click through rate for Facebook adsTest multiple images (in combination with headlines) to determine best image for email
  21. Use the speed and interaction of Facebook to source content for email and your website Contest not usually necessary – just ASK
  22. Use the speed and interaction of Facebook to source content for email and your website Contest not usually necessary – just ASK
  23. Given the way Facebook’s Edge Rank (and now Graph Rank) formula works, likes and comments are critical to your content being above the fold – or at allStatus updates that are successful could be emailed (same day) to boost interactions even more, growing Edge Rank for the brand
  24. Given the way Facebook’s Edge Rank (and now Graph Rank) formula works, likes and comments are critical to your content being above the fold – or at allStatus updates that are successful could be emailed (same day) to boost interactions even more, growing Edge Rank for the brand
  25. If the Strategy is Similar, the Outcomes are Similar, and the Measurement is Similar, Shouldn’t the Facebook People and the Email People in Your Company Be the Same People?