Charlene is a nurse pursuing healthcare administration online while working at a large hospital. At home, she uses online tools to collaborate with classmates around the world and stay up-to-date on the latest information. At work, she has more limited access and relies on manuals, training decks, and emails to communicate and learn. She wishes she had more opportunities at work to connect, share knowledge, and collaborate using online tools like she does for her studies.

1. Meet
Charlene
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2. AKA
2.0 Learner @
Enterprise 1.0
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3. She’s friends with
Charlie.
And
Charlotte.

4. She learns at home
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5. and
works
here.
http://www.creativecapturesphotography.com

6. @ home

7. …she’s studying
health care
administration
online.
http://www.nebulaart.com

8. @ work

9. …she’s a
nurse in a
large
hospital.
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10. @ home

11. …she uses Google to filter the Internet
for information she needs for school.

12. @ work

13. …she is told what to read
…don’t forget to
check “What’s
New” on the
Intranet!

14. @ home

15. …she contributes to and
taps the collective
knowledge of her
classmates through a wiki.

16. @ work

17. …she asks the
boss about stuff
she needs to
know…or tries to
find it in a
manual…
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18. @ home

19. she listens to her professors
podcasts and watches
lectures whenever, wherever
she wants using…

20. …or attends class in a virtual
environment
http://www.brandon-hall.com

21. @ work

22. …if she misses training she pulls the
deck from a document repository
during the hours of 8-5.
Dmitry Goygel-sokol
…if the deck is made available!
…if she knows how to find it!
…if she has access privileges to them!

23. …or she reads poorly designed
e-learning between the hours of 8-5.
http://blog.cathy-moore.com/

24. @ home

25. …she keeps in touch with
most of her classmates on…
Her classmates are
scattered around the
world.

26. @ work

27. …she networks at a
training conference once a
year.

28. @ home

29. …through
…she knows what her classmates are
doing 24/7 wherever they are.
Too bad these are blocked at work
because...

30. @ work

31. know the
she doesn’t really
people down the hall!
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32. @ home

33. Using...
she starts a conversation
with classmates and shares
files for a project.

34. @ work

35. She uses email to communicate
with co-workers

36. …and she watches a recorded
Webinar in the LMS
Overview of what is important
•This is important
•This is why this is important
•Again, this is important
•Do you have any questions?
…too bad she can’t contribute

37. She has her own blog to keep
track of what she’s learning…
charlenethestudent.wordpress.com
and she stays up-to-date and
contributes to
classmates blogs using…

38. She also reads and writes on other health care
administration blogs
from all over the world.

39. In the online healthcare community she’s
… a respected …and a dedicated
learner learner.

40. and her network looks like this…

41. @ work

42. the networks looks like this…

43. @ home

44. Using social
bookmarking like…
…shestores, organizes,
searches, and shares websites
with her classmates…

45. @ work

46. All the good Websites are
locked up here…

47. …If you ask
Charlene what she
wants to change
about learning at
work she’ll say…
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48. …she wants to connect with
co-workers, share knowledge,
collaborate with others, network
with anyone, anywhere, anytime
http://www.tagcrowd.com/