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Taking Social to the Next Level
Find and Build a Community That Cares

              Jennifer Sable Lopez
              Director of Community
              SEOmoz
              @jennita
Social Media…




@jennita
It’s all about you?
Don’t forget about Community




@jennita
Community… who?
Local




@jennita
Reviewers




@jennita
Brand Advocates




@jennita
Customers




@jennita
They’re Searching for You




@jennita
Biggest Critics




@jennita
Biggest Fans




@jennita
Ok, so how do I build a
community??
It’s ok to start small




@jennita
                          http://www.flickr.com/photos/jameson42
Be a part of the community




@jennita
Focus + Consistency = #Win
                 2009 = ~4000 followers




@jennita
Focus + Consistency = #Win
                 Today




@jennita
Community = Emotion




@jennita
Have a Personality




                 Don’t be a
                 robot, yo.

@jennita
On All Channels




@jennita
It’s a Team Sport




@jennita
Go Where Your People Are




@jennita
How to Find Your People
Twitter Search




@jennita
Facebook Search




@jennita
Pinterest Search




@jennita
Google… WHAAA




@jennita
Dig Deeper
Followerwonk




@jennita
Followerwonk




@jennita
Followerwonk
Followerwonk


           MozCon!




@jennita
Followerwonk




@jennita
You Found Them…
          Now What?
Have Someone Do It + Empower Them




@jennita
           http://socialfresh.com/community-manager-report-2012/
Optimize Sharing - Content




@jennita
What About Your Store?




@jennita
Wow Them!




@jennita
Wow Them!
The Little Things Count




@jennita
Remember Focus + Consistency
Do all the things!
       A few tips
Make sure they’re
sharing the way you
   want them to.
Wait... What?




@jennita
Use Open Graph Tags
              Ahh better!




@jennita
EdgeRank




@jennita
Use Photos to share content
                            36 likes
                            2 shares
                            7 comments



Snooze
Fest…


 @jennita
Use Photos to share content
                           161 likes
                           62 shares
                           14 comments




#WINNING

 @jennita
Promote FB Posts – 4-5 min




@jennita
Google+ - Ultimate Ego Bait




@jennita
Tools
Sprout Social




@jennita
Get Listed




@jennita
TEST ALL THE THINGS
@jennita
http://mz.cm/UXKIec




@jennita #growthhacks
Bullsh**.
This works for us




@jennita
It may not work for you




@jennita
Ask yourself…

Where is your community online?

Are they on social at work or home?

 What wording is best?

What gets your people emotional?


@jennita
Use Social Media
 to Find, Build,
and Nurture Your
  Community
Thank You!

Jennifer Sable Lopez
Director of Community
SEOmoz
@jennita

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