1. Chapter 5
Facilities Planning and
Design
World of Resorts: From Development to Management
Third Edition
(424TXT or 424CIN)
© 2010, Educational Institute

2. Competencies for
Facilities Planning and Design
1. Identify and discuss several general factors that affect the
planning and design of resort facilities.
2. Describe the three basic planning concepts that generally
apply to resort facilities.
3. Explain how and why behavioral rituals affect facilities
planning.
4. Identify the basic elements of a resort complex and
describe planning and design factors relevant to each.
5. Outline planning and design issues as they affect the
accommodation of people with disabilities.
6. Describe ways that resorts can partner with their
community to create a better guest experience.
© 2010, Educational Institute 2

3. Motivating Factors in Guest
Patronage of a Resort
• Appealing destination
• Setting and scenic environment
• Welcoming atmosphere
• Sense of place (architecture, landscape, displays,
and artifacts)
• Spacious, comfortable, and clean accommodations
• Luxurious bathroom with deep soaking tub or
personal spa
• Signature sport and variety of recreation
• Organized social activities, children’s activities
© 2010, Educational Institute 3

4. Three Basic Resort Planning Concepts
• Building around a natural attraction
• The hotel as the focal point of the resort
• Building within a master-planned enclave
© 2010, Educational Institute 4

5. Basic Elements of a Resort Complex
• Lodging facilities
• Interior design
• Landscaping
• Dining and bar lounge facilities
• Transportation and travel services
• Recreational activities and facilities
• Family-oriented resort vacations
• Shops and services
• Entertainment
© 2010, Educational Institute 5

6. In-Room Entertainment and
Electronic Communication
Equipment Used by Upscale Resorts
• Wi-Fi access
• Free high-speed Internet access
• Flat-panel/high-definition television
• DVD player
• CD player
• Advanced stereo system
© 2010, Educational Institute (continued) 6

7. In-Room Entertainment and
Electronic Communication
Equipment Used by Upscale Resorts
(continued)
• Stereo player for iPod/iPod docking station
• Gaming consoles (Xbox, Sony PlayStation, or
Nintendo Wii)
• Instant messaging to the concierge
• In-room movies (sometimes with home theater
setup for selected movies)
© 2010, Educational Institute 7

8. Luxury Bathroom Equipment
• Water temperature control on shower sprays
• Luxury bath finishes—tiles, stones, and
countertops
• Double vanities
• Enclosed toilets
• High-tech toilets with warm water-spray
• De-misting mirrors
• Built-in television for viewing from tub
© 2010, Educational Institute 8

9. Elements That May Be Included in
Landscaping
• Lighting for illumination, safety, and visual effect
• Good traffic circulation and congestion control
• Controlled access to residential areas
• Special paths to gardens and other attractions
• Appropriate signage, architecturally integrated with
the environment
• Separate access to recreational areas and clubhouses
• Separate entrance to conference or convention
facilities
• Main entrance routing for vehicles
© 2010, Educational Institute (continued) 9

10. Elements That May Be Included in
Landscaping
(continued)
• Separate parking for cars (including spots for guests with
disabilities), taxis, coaches, and adequate parking spaces for
each category as determined by number of rooms and public
function spaces as well as compliance with building codes
• Separate entry access for public coaches and private vehicles
• Valet parking
• Environmentally friendly, indigenous flora
• Spectacular water features
• Sprinkler systems
• Use of recycled wastewater for lawns and golf courses
© 2010, Educational Institute 10

11. Factors to Consider in Planning
F&B Outlets
• Average occupancy throughout the year
• Segmentation of guests by age groupings
• Potential local patronage based on community
demographics
• Length of stay
• Mix of independent guests versus groups
• Major recreational options and ongoing activities
• Planned events
© 2010, Educational Institute (continued) 11

12. Factors to Consider in Planning
F&B Outlets
(continued)
• Indoor versus outdoor dining options
• Type of meal plans—AP, MAP, EP, others
• Seasonality and weather cycles
• Restaurants by type, price range, and food trends
• Integrated bars with restaurants; separate cocktail
lounges
• Banqueting requirements for conferences and meetings
• Weddings and receptions
© 2010, Educational Institute 12

13. Variables in Space Requirements
for Restaurant Facilities
• Restaurant concept
• Reception/wait for seating
• Number of meal periods
• Type of menu and variety
• Banquets and catering
• Style of service
• Average guest check
• Average party size
• Food production requirements and equipment
© 2010, Educational Institute (continued) 13

14. Variables in Space Requirements
for Restaurant Facilities
(continued)
• Exhibition cooking
• Technological support systems
• Display and merchandising elements
• Dining furniture and furnishings
• Service stations
• Bar operation
• Anticipated turnover
• Seating intervals and wait times
• Zoning codes and safety requirements
© 2010, Educational Institute 14

15. Elements of a Well-Designed
Sports Facility
• Defined playing or recreation area
• Regulation game facilities design
• Provision for the needs of disabled guests
• An administrative counter
• Clubhouse with locker rooms
• Parking
© 2010, Educational Institute (continued) 15

16. Elements of a Well-Designed
Sports Facility
(continued)
• Storage provisions for recreational equipment
and supplies
• Storage for maintenance equipment and materials
used for upkeep of the playing field
• Beverage and/or snack bar
• Shop for sale of sports equipment and apparel,
accessories, and supplies
• Grandstand facility for spectators
© 2010, Educational Institute 16

17. Types of Stores in Mid- to
Large-Scale Resorts
• Drugstore
• Bookstore/newsstand
• Gift shop
• Clothing store
• Sporting goods store
• Personal service
• Jewelry
• In-house specialty foods/bakery
© 2010, Educational Institute 17

18. Benefits of Entertainment Agencies
• Agencies are often able to provide quality
entertainment at lower prices.
• Agencies handle many acts and entertainers and
can provide diversity and last-minute substitutes
in emergencies.
• Agencies save management many hours of
searching and screening entertainers.
• Agents can frequently provide useful advice
concerning lighting, sound, and staging.
© 2010, Educational Institute 18

19. Hyatt Requirements for
Accessible Guestrooms
1. Safety grab bars should be installed in the tub
and shower.
2. The commode should be suitable for a guest with
disabilities.
3. The minimum door width for the entrance and
bathroom should be 36 inches.
4. Commode accessories must be conveniently
positioned for a wheelchair user, and the
wheelchair must fit under the sink.
5. Mirrors, light switches, thermostats, etc., must be
reachable at wheelchair height.
© 2010, Educational Institute (continued) 19

20. Hyatt Requirements for
Accessible Guestrooms
(continued)
1. The shower must have a seat and a hand-held
shower head available.
2. Faucets and all doors should use lever handles.
3. Audiovisual fire alarms must be installed if local
code requires them.
4. If possible, no raised thresholds should exist.
5. The aesthetic quality of the room should be
consistent with all other guestrooms.
© 2010, Educational Institute 20