Introduction to netiquette basics

1. Netiquette
Jurgis Kirsakmens
twitter @jki
linkedin.com/in/jkirsakmens

3. Almost
Everybody
quides us on
etiquette
Almost
Nobody
guides us on
netiquette

4. Sender Recipient
Feedback
Message
Noise
What is communication?

5. 7%
38%
55%
Nonverbal Voice Words
E-mail, Chat,
Website, ...
How do we communicate?

6. Net vs Real communication
Social roles are not/less important
You can manipulate time
You have no control about what you just said
Illusion of privacy
Lack of context
Fragmented vs continious
Lack of feedback

7. Netiquette basics:
1. Remember the human
Would you say it to the person's face?

8. Netiquette basics:
2. Know where you are
Netiquette may vary in different places (groups,
organizations, communities)

9. Netiquette basics:
3. Respect other’s time
Make their life easier (don’t send/reply/forward without
a good reason]

10. Netiquette basics:
4. Make yourself
look good online
• You are what (and how) you write, post, share

11. Where to apply netiquette?
& everywhere else...

12. Communications affects productivity
we lose 10-20 minutes of effective work on every interruption
Limit interruptions while in work mode
become manager of your own time
Think which is most suitable channel
E-mail is not the only tool
Don’t start your workday with e-mail
Start with small achievement or work done
Netiquette and productivity

13. Understand it (guidelines, instructions, rules)
Use business communications for business only
Read slowly, reply deliberately, forward lazy
Read e-mail twice a day
unless you are in customer support don’t keep email/chat opened all time
Answer e-mail in 1-2 days
if you need more time, notice
Business netiquette

14. More information
http://www.faqs.org/rfcs/rfc1855.html
Internet standard (RFC)
http://www.netmanners.com
Netm@nners
http://google.com/
search for “netiquette”