Jobvite Summit'15 Chicago - Breakout session presented by Angie Verros of AHEAD - May 21, 2015. Beyond the Candidate Experience: Royal Treatment. #JobviteSummit #JobviteSummitCHI #AHEAD

1. Rethinking Candidate Experience:
The Royal Treatment
Angie Verros
AHEAD, Director of Talent Acquisition

2. What is a ‘Candidate’?
A. Somebody who can do the job
B. Everyone who expresses interest in a specific opportunity
C. Every qualified applicant
D. Everyone we bring in for an interview

3. And the Answer is…
• B. Everyone who expresses interest in a specific opportunity

4. What is Candidate Experience?

5. First Impressions are Everything
• Company website
• Attitudes & opinions that people form while seeking a job
• Thoughts about the recruiting process
• Emails exchanged
• Phone calls returned
• Interviews conducted
• The firm as a place to work
• The people they meet
• Subsequent actions from the firm

6. Opinions Matter
• Opinion of Your Company Starts Before the Employee Joins
• Great job seeker experiences bolster your company’s brand
• Happy new employees share positive experience
• Most job seekers read 4-7 reviews before forming an opinion of a
company
• Only 5% of applicants rated their candidate experience as excellent
• 34% of applicants rated their candidate experience as poor
*Recruiting Blogs: 50 Recruiting Stats Every Talent Acquisition Pro Needs to Know!
*Mysteryapplicant.com infographic

7. Relationships Matter
• The job market is cutthroat due to an
increased demand for skilled workers
– To succeed, recruiters plan to invest more in:
• Social recruiting (73%)
• Referrals (63%)
• Mobile (51%)
*Jobvite Social Recruiting Survey 2014

8. • 84% of job seekers would consider leaving their current employers for
a company with an excellent reputation
• 46% of Glassdoor members are reading reviews when they have just
started their job search and have not yet spoken with a company
recruiter or hiring manager
• 69% would not take a job with a company that had a bad reputation ,
even if they were unemployed!
*Glassdoor Employer Brand Analytics 101

9. A Candidate Experience Story
• Applied on company website
• Timely response from recruiter
• Recruiter phone interview
• F2F interview scheduled
• After the interview

10. Importance of Candidate Experience
• What would a candidate do if they experience
a bad experience?
– Never seek employment at the company again
– Tell others not to work there
– Tell others not to purchase products or services
from the company

11. A Positive Candidate Experience
• Improves candidate quality
• Improves company reputation
• Larger talent pool

12. Candidate Treatment
• How do you communicate
with qualified candidates
that are not selected as
finalists?
• How do you treat unqualified
candidates?

13. Jobvite & Candidate Experience
• Market Jobs & Recruitment
Brand
• Application Process
• Candidate Workflow
• Employee Referral Program
• Reporting

14. Quick - Easy - Smart
• If your hiring process is efficient, you
are able to recruit quickly & easily
• Jobvite provides
– Easy to apply solution
– Transparent and frequent
communication
– Hassle free interviews/calendar -
screenshot
– Quick decision and communication

15. Angie Verros
AHEAD, Director of Talent Acquisition
angie.verros@thinkahead.com
@angieverros
THANK YOU!