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VOP Workshop using the  SIPOC FMI Methodology Joel Miller Certified Lean Six Sigma Black Belt
Voice of the Process Workshop Investigating the opportunities to better meet the goals of your organization.
Why should your company conduct a Voice of the Process Workshop? ,[object Object],[object Object],[object Object]
What is Voice of the Process Workshop? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],An opportunity to explore why a process is not meeting my current business requirements for quality or timeliness.
What is Voice of the Process Workshop? ,[object Object],[object Object],[object Object],[object Object],An opportunity to reassess the requirements and deliverables of a process as the needs of the organization continue to change
What is Voice of the Process Workshop? ,[object Object],[object Object],[object Object],[object Object],[object Object],An opportunity to examine the process gaps in the  current and potential performance of a process.
Workshop Activities Explore how the selected business process is integrated within the overall business of the client  Develop A detailed view of the process by stepping through each input transforming activity to create the desired output Identify the hand-offs within the process including key inputs and deliverables, as well as the scope and context of the process Investigate the throughput requirements and capabilities of the process Brainstorm and identify the problems, concerns, or issues that increase the complexity and slow down the process and prevent the customer from achieving their business goals  Identify the resources required to execute and support the process including staffing, tools, systems, and infrastructure
Workshop Documentation and Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A foundation for process improvement
Who participates in the workshop? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methodology Slides How to conduct the VOP Workshop using the SIPOC FMI Toolset
Steps for doing a VOP Workshop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is a SIPOCr FMI Methodology? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is a SIPOCr Chart? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why combine Failure Mode Identification with the SIPOCr? ,[object Object],[object Object],[object Object],[object Object],[object Object]
When do you use a SIPOC FMI? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do you complete a SIPOCr ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify Failure Modes within the Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is the Process Narrative? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SIPOC FMI Quality Companion Form Page 2 Page 1
What type of process Metrics do we need? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are the Enablers and Additional Information? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are there other Failure Modes? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the unmet needs and requirements of the Organization? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits and Effort Analysis to Meet Identified Customer Needs and Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefit Effort Analysis Charts
Benefit Effort Analysis Form
Project Desirability Plots
Project Desirability Form
Next Steps After SIPOC FMI Analysis tools for SIPOC FMI data.
Detail Process Map or Value Stream Map ,[object Object],[object Object]
Critical Customer Requirements Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FMEA Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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SIPOC Failure Mode Identification Methodology

  • 1. VOP Workshop using the SIPOC FMI Methodology Joel Miller Certified Lean Six Sigma Black Belt
  • 2. Voice of the Process Workshop Investigating the opportunities to better meet the goals of your organization.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Workshop Activities Explore how the selected business process is integrated within the overall business of the client Develop A detailed view of the process by stepping through each input transforming activity to create the desired output Identify the hand-offs within the process including key inputs and deliverables, as well as the scope and context of the process Investigate the throughput requirements and capabilities of the process Brainstorm and identify the problems, concerns, or issues that increase the complexity and slow down the process and prevent the customer from achieving their business goals Identify the resources required to execute and support the process including staffing, tools, systems, and infrastructure
  • 8.
  • 9.
  • 10. Methodology Slides How to conduct the VOP Workshop using the SIPOC FMI Toolset
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. SIPOC FMI Quality Companion Form Page 2 Page 1
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 29. Next Steps After SIPOC FMI Analysis tools for SIPOC FMI data.
  • 30.
  • 31.
  • 32.

Notes de l'éditeur

  1. The SIPOC clearly delineates the start and stop point of a project The SIPOC clearly states who the customer is
  2. If possible, the SIPOCr for the targeted improvement process is to be completed with the account team prior to the project workshop A Subject Matter Expert familiar with the process will usually be more comfortable to describe the targeted process in a more detailed step by step narrative This is not to be discouraged – this will lead to the revealing of the Failure Modes The project team must be able to distinguish between a core process step and a potential failure mode – it is typical for a failure mode that has not been error proofed to become part of the core process. Failure modes are any processes that Stop or Delay the process (e.g. Reduce Throughput) based upon a need to clarify a requirement or a lack of available materials or information to complete the process