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Media Skills 2014! 
Week 9: Online Media Relations 
! 
! 
Dr Kane Hopkins
The ultimate aim 
• Provide EVERYTHING they could possibly want on YOUR 
site, so they don’t need to search elsewhere 
• Include links from your site to other coverage available 
online 
• Other coverage has the advantage of seeming more 
independent/credible 
• You can respond to contextualise 
• Include links to general data sources on industry and other 
stats 
• Give useful data
The media landscape is changing... 
(Coates et al., 2010)
Who uses the Internet? 
• More than 2,802,478,934 individuals are connected 
worldwide (29% of population) 
• But… that is only 39.0% of the world’s population
The Internet in New Zealand? 
• NZ - 4,401,916 population (2014) 
• 3,810,144 Internet users 
• 86.6% of population 
• 2,291,240 Facebook users 
• 52.1% of population 
• 21.42 Mbps Broadband download speed on August, 2014 
! 
internetworldstats.com
Stats (from Middleberg & Ross, 2001). 
• 98% of journalists spend 15 hrs a week (minimum) online 
• 92% of journalists use online data in stories 
• 81% search online daily 
• 47% would consider reporting a story that they saw on the 
Internet, if they could obtain an independent source
Does it matter? 
• Journalists who can’t find what they want endure a 
frustrating experience 
• Research shows that this frustration then transfers to their 
opinion of your company (Nielsen & Coyne, 2001) 
• That then translates to a higher likelihood of negative 
coverage or no coverage at all 
• “better not to write it than get it wrong” 
• “makes me think they are incompetent” 
• Bottom line: if they don’t feel valued by you, they won’t value 
you in return (social exchange theory)
Top 5 reasons journos go to corporate 
websites 
1. Find a PR contact (name & ph no) 
2. Check basic facts 
• Spelling of exec’s name, age, headquarters location, etc. 
3. Find out company’s angle on current events 
4. Check financial info 
5. Download images to use in stories
Twitter
A media friendly website 
• Media releases (by date and topic) 
• Executive bios 
• Useable photos 
• Activity calendars 
• Copies of speeches 
• Downloadable logos 
• Lists of upcoming events 
• Past media coverage 
• Contact info 
• Discussion papers or backgrounders
Online news rooms 
• Now an essential PR tool; increasingly offer broadcast quality 
digital video/audio. 
• Require a united approach by all sectors within an 
organisation. 
• Should reflect journalists’ needs (e.g. good archives, easy 
navigation). 
• Should only contain what can be maintained. Add news and 
keep calendars and contacts up-to-date. 
• Avoid recycling stories
Organising the online newsroom 
• Keep open access; encourage media to register for email 
alerts, online conferences, etc. 
• PR should have overall responsibility for newsroom, with 
support from IT. 
• Consolidate all contact information on specific, well 
signposted page – and update regularly!
And journalists do use the web to find 
story material… 
Some stats: 
• 92% of reporters go online to gather information for stories (Vocus, 
2010, p. 3) 
• A decade ago, most of those journalists (77%) couldn’t find the 
information they were looking for, most of the time (Bransford, 
2001) 
• Although not re-surveyed, this may have improved as more 
companies get media savvy, but this means even more of an 
imperative not to be left behind… 
• 80% of US PR practitioners plan to focus on social media in 2010 
(Vocus, 2010, p. 2)
The Internet sets offline media agendas
Blogger relations 
• Cultivation: Get to know bloggers 
• Collaboration: working together to develop mutually 
beneficial relationships 
• Content: help the blogger out 
• Community: Most bloggers answer to their community: not 
editors or publishers 
• Communication: Be specific in your communication. 
Bloggers are pressed for time
Media Skills 2014: Week 9

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Media Skills 2014: Week 9

  • 1. Media Skills 2014! Week 9: Online Media Relations ! ! Dr Kane Hopkins
  • 2. The ultimate aim • Provide EVERYTHING they could possibly want on YOUR site, so they don’t need to search elsewhere • Include links from your site to other coverage available online • Other coverage has the advantage of seeming more independent/credible • You can respond to contextualise • Include links to general data sources on industry and other stats • Give useful data
  • 3. The media landscape is changing... (Coates et al., 2010)
  • 4. Who uses the Internet? • More than 2,802,478,934 individuals are connected worldwide (29% of population) • But… that is only 39.0% of the world’s population
  • 5. The Internet in New Zealand? • NZ - 4,401,916 population (2014) • 3,810,144 Internet users • 86.6% of population • 2,291,240 Facebook users • 52.1% of population • 21.42 Mbps Broadband download speed on August, 2014 ! internetworldstats.com
  • 6. Stats (from Middleberg & Ross, 2001). • 98% of journalists spend 15 hrs a week (minimum) online • 92% of journalists use online data in stories • 81% search online daily • 47% would consider reporting a story that they saw on the Internet, if they could obtain an independent source
  • 7.
  • 8. Does it matter? • Journalists who can’t find what they want endure a frustrating experience • Research shows that this frustration then transfers to their opinion of your company (Nielsen & Coyne, 2001) • That then translates to a higher likelihood of negative coverage or no coverage at all • “better not to write it than get it wrong” • “makes me think they are incompetent” • Bottom line: if they don’t feel valued by you, they won’t value you in return (social exchange theory)
  • 9.
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  • 11. Top 5 reasons journos go to corporate websites 1. Find a PR contact (name & ph no) 2. Check basic facts • Spelling of exec’s name, age, headquarters location, etc. 3. Find out company’s angle on current events 4. Check financial info 5. Download images to use in stories
  • 13. A media friendly website • Media releases (by date and topic) • Executive bios • Useable photos • Activity calendars • Copies of speeches • Downloadable logos • Lists of upcoming events • Past media coverage • Contact info • Discussion papers or backgrounders
  • 14. Online news rooms • Now an essential PR tool; increasingly offer broadcast quality digital video/audio. • Require a united approach by all sectors within an organisation. • Should reflect journalists’ needs (e.g. good archives, easy navigation). • Should only contain what can be maintained. Add news and keep calendars and contacts up-to-date. • Avoid recycling stories
  • 15. Organising the online newsroom • Keep open access; encourage media to register for email alerts, online conferences, etc. • PR should have overall responsibility for newsroom, with support from IT. • Consolidate all contact information on specific, well signposted page – and update regularly!
  • 16.
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  • 19. And journalists do use the web to find story material… Some stats: • 92% of reporters go online to gather information for stories (Vocus, 2010, p. 3) • A decade ago, most of those journalists (77%) couldn’t find the information they were looking for, most of the time (Bransford, 2001) • Although not re-surveyed, this may have improved as more companies get media savvy, but this means even more of an imperative not to be left behind… • 80% of US PR practitioners plan to focus on social media in 2010 (Vocus, 2010, p. 2)
  • 20. The Internet sets offline media agendas
  • 21. Blogger relations • Cultivation: Get to know bloggers • Collaboration: working together to develop mutually beneficial relationships • Content: help the blogger out • Community: Most bloggers answer to their community: not editors or publishers • Communication: Be specific in your communication. Bloggers are pressed for time