Slides for workshop hosted by Blackbaud

1. How
to
Raise
More
Money
without
Burning
Out
Beth
Kanter,
Master
Trainer,
Speaker,
Author

2. @kanter
www.bethkanter.org
Beth Kanter: Master Trainer, Speaker, Author and
Nonprofit Thought Leader

3. • Nonprofit
Professionals
• Understanding
Burnout
and
Self-­‐Care
• Creating
A
Self-­‐Care
Plan
• Avoiding
Collaboration
Overload
• Nonprofit
Organizations
• Leadership
and
Employee
Engagement
• Culture
Change
• Nonprofit
Case
Studies
What
I’m
going
to
talk
about
…..

4. Beth
399
Beth’s
Story:
Why
A
Book
on
Self-­‐Care
Healthy
Range
>150
Test
Results

5. Too
Much
of
This
…

6. Too
Much
of
That

7. A
Little
Bit
of
That

8. Way
Too
Much
of
This
….
Working
nights
and
weekends
Sleep
deprivation
No
vacation
or
down
time

9. Test
Results
150

10. Where
do
you
find
the
time
in
your
work
day?

12. Allen
Kwabena Frompong
Black
Lives
Matter
NYC

13. Happy Healthy Nonprofit Book
http://bit.ly/happyhealthynpbook
We-­‐
Care
Self-­‐
Care

15. Burnout
is
a
state
of
emotional,
mental,
and
physical
exhaustion
that
occurs
when
we
feel
overwhelmed
by
too
many
demands,
too
few
resources,
and
too
little
recovery
time.

16. The
Symptoms
of
Burnout
Emotional
Exhaustion
Cynicism
Detachment
Fatigue
Loss
of
enjoyment
Insomnia
Pessimism
Forgetfulness
Impaired
concentration
Isolation
Detachment
Increased
illness
Loss
of
appetite
Lack
of
Accomplishment
Anxiety
Apathy
Hopelessness
Depression
Increased
irritability
Anger
Lack
of
productivity
Poor
performance
And
burnout
is
sneaky!

17. The
4
Stages
of
Nonprofit
Burnout
Passion
Driven
Passion
Waning
Passion
Challenged
Passion
Depleted
Take
Assessment:
http://bit.ly/np-­‐burnout

18. What
is
your
stress
trigger?
How
do
you
react?

19. What’s Your Personal Craziness Index?

20. Self-­‐Care:
Many
Ways
To
Put
On
Oxygen
Mask
Self-­‐Care
is
about
revitalization.
It
includes
any
deliberate
and
consistent
habits
you
create
to
enhance
your
overall
well
being.

21. Tip: Protect Your Sleep

22. Sitting
Is
New
Smoking

23. Beverly
Trayner-­‐Wenger
List
of
Standing
Desk
Resources
http://bethkanter.wikispaces.com/walk
Stand
Up
At
Work

24. Tip: Walk More

26. We
have
no
downtime
52%
of
smartphone
owners
check
their
phones
a
few
times
an
hour
or
more.
Behavior
Addiction

28. Tip: Unplug regularly & often

29. TIP: Schedule Quiet Time

30. Tip: Take Real Vacations

31. • What
is
one
self-­‐care
habit
you
want
to
build
into
your
work/life
starting
this
week?
Mindful
Moment

33. From Self-­Care to WE-­Care
● Culture
● Employee
Engagement
● Programs
and
Activities
● Nudges
and
Cues
● Policies,
Strategy

34. Changing
An
Organizational
Culture
That
Eats
French
Fries
for
Breakfast
Organizational
leaders
model
self-­‐care
and
don’t
ridicule
it,
ignore
it,
or
give
lip
service
When
employees
are
engaged
in
creating
a
culture
of
we-­‐care
or
else
there
will
be
either
a
steak
and
scotch
rebellion
or
frequent
self-­‐care
abusers
Not
a
quick
fix
with
tactics
or
activities,
requires
patience

35. Avoid
Quick
Fixes

37. Wellbeing Is Embedded in the Culture

38. Crisis
Response
Network:
Listen
and
Engage
Employees
to
Shift
the
Culture
1:
Functioning
Do
people
have
what
they
need
to
do
their
job?
2:
Feelings
Do
people
feel
appreciated
and
respected?
3:
Friendship
Do
people
feel
connected
to
one
another?
4:
Forward
Do
people
feel
like
they
have
opportunities
for
growth?
5:
Fulfillment
Do
people
feel
like
they
are
inspired
and
working
towards
a
higher
purpose?
Laura
Putnam
– 5
F’s
Framework

41. United
Way
in
South
Dakota:
Moving
Together
• Twice
daily
all
staff
walk
or
movement
• Started
with
listening
and
engaging
with
employees
• Wellness
coaching
and
experiment
10
years
ago
• Now
part
of
culture

42. Hazon:
Leverage
Staff
Champions
Wednesday
Afternoon
Weekly
Walk
-­‐After
lunch
for
20
minutes
to
energize
and
build
community

44. Building
A
Movement
Inside
Your
Organization

45. This
is
bunch
of
woo
woo
What’s
the
ROI
of
Happy
and
Healthy?
Your
Executive
Director

46. Communal
Meals:
Crockpot
Mondays

47. • Fewer
absences
and
sick
days
• Lower
healthcare
costs
• Higher
employee
work
satisfaction
and
retention
• Ability
to
attract
top
talent
when
recruiting
for
jobs
• Higher
productivity
• Greater
ability
to
handle
stressful
situations
• Ability
to
meet
and
exceed
milestones
• Motivated,
resilient
workers
• Better
brand
ambassadors
• Responsive
and
engaged
staff
Return on Investment

48. Get Started Now!
• Be open about self-care.
• Staff meeting to do
assessments and create
self-care plans
• Accountability buddies
• Make small changes and
offer reward/praise
• Does not have to cost a
lot of money
The
Happy
Healthy
Nonprofit
http://bit.ly/happyhealthynpbook

49. • Does
your
organization’s
culture
amplify
stress
or
nurture
well-­‐being?
How
can
you
do
more
of
the
latter?
Mindful
Moment

50. Summary
• Self-­‐care
is
not
just
about
kale
smoothies
and
massages,
it
is
part
of
doing
the
work
• Bringing
well
being
into
the
workplace
is
all
about
culture
change
• A
culture
of
well
being
requires
leadership
and
employee
engagement
• Quick
fixes
don’t
work
• Benefits
include
recruiting
top
talent,
retention,
reduced
health
costs,
and
more
• Start
practicing
self-­‐care
and
start
the
discussion
in
your
workplace

52. Technology
Wellness
in
the
Nonprofit
Workplace

53. Collaborative
Tech
Overload
● Burnout
from
too
many
e-­‐mails,
meetings,
and
collaborative
tech
tools
that
limits
our
ability
to
get
stuff
done
● More
connectivity
externally
and
more
collaboration
internally
is
positive,
but
can
lead
to
being
“overwhelmed”
● Research
shows
that
today’s
office
worker
spends
90%
of
their
time
engaged
in
tasks
with
other
people.
Research
Source:
Rob
Cross,
Adam
Grant

54. ● 15%
of
organization
time
is
spent
in
meetings
● Four
hours
a
week
for
status
update
meetings
● There
are
an
estimated
11
millions
a
day
in
America
● US
businesses
waste
more
than
$37
billion
year
in
unproductive
meetings
Source:
NY
Times,
“Meeting
is
Murder”
2/28/16
Fuze
Infographic
on
Meetings

55. Is
this
familiar?
• Long
work
week
• Come
home
to
realize
you
didn’t
get
stuff
done
• You
start
doing
solo
work
in
evenings
and
weekends
• You
don’t
do
it
because
you
are
too
exhausted

56. Take
the
Assessment
Planning People
Priorities Present

57. Solution:
The
Four
P’s
Planning People
Priorities Present

58. Planning:
Structure
and
Rituals
Assessment
1. Our
team
has
a
clear
sense
of
what’s
ahead
each
month
2. We
stick to
deadlines
and
commitments
and
rarely
let
things
fall
through
the
cracks
3. My
team
or
organization
has
a
clear
policy
about
sending
after
hours
emails
4. My
team
uses
cloud
software
for
collaboration
and
has
a
well
mapped
out
workflow
and
training
for
all
users
0-­‐8
What’s
your
score?
0=No,
1=Sometimes
2=Yes
Add
it
up
your
answers

59. Tips
to
Improve
Planning
● Make
Solo
Time
Part
of
Your
Team
Culture
● Use
Look-­‐Ahead
Rituals

60. Tips
to
Improve
Planning
● Clearly
Define
Workflow
for
Online
Collaboration
Platforms
and
Training
● Adopt
Formal
Practices
Around
Team
Emails

61. People:
How
You
Relate
To
Others
Assessment
1. I
am
comfortable
saying
no,
negotiating
requests,
and
making
requests
of
others.
2. I
stay
away
from
gossip,
office
politics,
and
drama
3. Our
team
communicates
precisely
via
email
and
online
collaboration
tools
4. Our
team
has
an
effective
approach
to
integrating
remote
and
on-­‐site
staff
for
meetings
and
collaboration
What’s
your
score?
0=No,
1=Sometimes
2=Yes
Add
it
up
your
answers
0-­‐8

62. Tips
to
Improve
● Set
a
Statute
of
Limitations
on
People
Frustrations
● Say
NO,
But
Enforce
Boundaries
With
Grace

63. Tips
to
Improve
People
● Write
emails
that
are
precise
● Create
a
remote
working
charter
for
your
team
Subjects
w/Keywords
[ACTION]
[SIGN]
[DECISION]
[CORD]
[INFO]
Bottom
Line
Up
Front
(BLUF)
Fewer
Words
Link
to
Attachments

64. Priorities:
How
You
Spend
Your
Time
1. We
spend
time
working
on
key
priorities
and
goals
that
move
the
needle
for
our
organization,
our
team,
or
my
own
performance
and
growth.
2. I
complete
tasks
even
when
I
don’t
want
to
do
them.
3. My
organization
or
team
has
clear
rationales
for
how
we
use
our
time
4. I
understand
and
accept
the
trade-­‐offs
that
I
make
when
choosing
how
to
spend
my
time.
What’s
your
score?
0=No,
1=Sometimes
2=Yes
Add
it
up
your
answers
0-­‐8

65. Tips
to
Improve
● Do
A
Trend-­‐Line
View
Reflection
with
Your
Team
● Rethink
Status
Updates
Meetings

66. Tips
to
Improve
● Don’t
schedule
hour
meetings
by
default

67. Being
Present:
How
You
Focus
and
Pay
Attention
1. Our
team
schedules
work
according
energy
levels
2. Our
team
is
focused
and
engaged
in
meetings
and not
multi-­‐tasking
3. We
have
distraction
free
environment
and
time
needed to
complete
the
things
that
require
focus or strategic
thinking.
4. When
I
have
free
time,
I
know
how
to
use
it
productively
or
restoratively.
What’s
your
score?
0=No,
1=Sometimes
2=Yes
Add
it
up
your
answers
0-­‐8

68. Tips
to
Improve
● Team
wide
analysis
of
most
productive
times
during
day
● Have
explicit
team
or
organization
policy
about
white
space
or
maker
time

69. Tips
to
Improve
● Device
free
zones
in
your
workplace
● Meeting
policy
about
use
of
devices
to
avoid
“technoference”

71. Thank
you!
www.bethkanter.org
The
Happy
Healthy
Nonprofit
http://bit.ly/happyhealthynpbook