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The Happy Healthy Nonprofit:
Linking Self-Care and Wellbeing to Impact
Beth Kanter, Master Trainer, Speaker, Author
July, 2017
@kanter
www.bethkanter.org
Beth Kanter: Master Trainer, Speaker, Author and
Nonprofit Thought Leader
Poll
What is your nonprofit’s
experience with wellbeing in the
workplace?
Not discussed
Employees are encouraged to do it
on their own
There are periodic activities for
wellness or wellbeing
Our nonprofit has a
strategy/plan/policy for a
comprehensive program
Sli.do
IND
• Nonprofit Professionals
• Understanding Burnout and Self-Care
• Creating A Self-Care Plan
• Nonprofit Organizations
• Nonprofit Case Studies
• Tips for Avoiding Collaborative
Overload
• Tech Wellness Tips in the Nonprofit
Workplace
Slides, Links, and Handouts:
http://bethkanter.wikispaces.com/IND
Agenda
Sli.do
IND
Beth
399
Beth’s Story: Why A Book on Self-Care
Healthy Range
>150
Test Results
Too Much of This …
Too Much of That
A Little Bit of That
Way Too Much of This ….
Working nights and weekends
Sleep deprivation
No vacation or down time
Test Results
150
Where do you find
the time in your
work day?
Happy Healthy Nonprofit Workshop
Allen Kwabena Frompong
Black Lives Matter
NYC
Happy Healthy Nonprofit Book
http://bit.ly/happyhealthynpbook
We-
Care
Self-
Care
Happy Healthy Nonprofit Workshop
Burnout is a state of emotional, mental, and physical
exhaustion that occurs when we feel overwhelmed
by too many demands, too few resources, and too
little recovery time.
The Symptoms of Burnout
Emotional
Exhaustion
Cynicism
Detachment
Fatigue
Loss of
enjoyment
Insomnia
Pessimism
Forgetfulness
Impaired
concentration
Isolation
Detachment
Increased illness
Loss of appetite
Lack of
Accomplishment
Anxiety
Apathy
Hopelessness
Depression
Increased irritability
Anger
Lack of productivity
Poor performance
And burnout is sneaky!
The 4 Stages of Nonprofit Burnout
Passion
Driven
Passion
Waning
Passion
Challenged
Passion
Depleted
Take Assessment
Sli.do
IND
What is your stress trigger? How do you react?
Sli.do
IND
What’s Your Personal Chaos Index?
Self-Care: Many Ways To Put On Oxygen Mask
Self-Care is about revitalization. It includes any deliberate and
consistent habits you create to enhance your overall well being.
Tip: Protect Your Sleep
Tip: Protect Your Sleep
Tip: Create A Calm Bedtime Routine
Happy Healthy Nonprofit Workshop
Beverly Trayner-Wenger
List of Standing Desk Resources
http://bethkanter.wikispaces.com/walk
Stand Up At Work
Tip: Walk More
Happy Healthy Nonprofit Workshop
We have no downtime
52% of smartphone owners check their phones
a few times an hour or more.
Behavior Addiction
Happy Healthy Nonprofit Workshop
Happy Healthy Nonprofit Workshop
Tip: Organize Mobile Phone To Avoid Addiction
• Notifications from people
• Customized notifications
• Tools on home screen
• Scramble Apps
• Remove or move work apps into folders on 3rd or 4th screens
during non-work hours
Tip: Unplug regularly & often
TIP: Schedule Quiet Time
Tip: Use “To Do” System That Works for You
Tip: Go Analog
Tip: Apps as Agents of Self-Care
Happy Healthy: There’s An App for That
http://bit.ly/HHNP-apps
Tip: Take Real Vacations
Self-Care Plan
Practice Goals
Sphere 1:
Self
-Get 7-9 hours of sleep per night.
-Eat more fruits and vegetables every day.
-Get to 10,000 steps per day walking.
Sphere 2:
Others
-Make a regular date with my partner and/or children – one-
on-one – to give my relationships attention.
-Divest myself of negative influences, moving consciously
away from people who bring me down.
Sphere 3:
Environment
-Stop what I’m doing at least once a day to go outside.
-Clear clutter from my office desk
Sphere 4:
Work and Money
-Take comp time when I’m attending work-related evening
events.
-Stand up from my desk every 15 minutes to stretch and walk
around.
Sphere 5:
Tech
-Set up a charging station at the front door for all of my/my
family’s digital devices.
-Keep all my digital devices out of my bedroom and off my
dinner table.
Your Self-Care Plan Is Not One-Size Fits All
What types of self-care activities do you think would
work for you?
Let’s Harvest the Ideas from the Conversations
1 Make It
Tiny
2 Find A
Spot
3 Train the
Cycle
The Secret to Creating New Self-Habits That Stick!
BJ Fogg: Tiny Habits Framework
Happy Healthy Nonprofit Workshop
A Simple Way To Practice Mindfulness At Work
-Two Minutes of Focusing on
Breath
-Two Minutes of No Agenda
Creating A Mindfulness Habit Trigger
• What is one self-care
habit you want to
build into your
work/life starting this
week?
Mindful Moment
Happy Healthy Nonprofit Workshop
From Self-Care to WE-Care
● Culture
● Employee Engagement
● Programs and Activities
● Nudges and Cues
● Policies, Strategy
Avoid Quick Fixes
Happy Healthy Nonprofit Workshop
Wellbeing Is Embedded in the Culture
Crisis Response Network:
Listen and Engage Employees to Shift the Culture
Happy Healthy Nonprofit Workshop
Happy Healthy Nonprofit Workshop
Listen and Engage Employees to Shift the Culture
1: Functioning
Do people have what they need to do their job?
2: Feelings
Do people feel appreciated and respected?
3: Friendship
Do people feel connected to one another?
4: Forward
Do people feel like they have opportunities for growth?
5: Fulfillment
Do people feel like they are inspired and working towards a
higher purpose?
Laura Putnam – 5 F’s Framework
Tip: Create Space for the Conversation
Happy Healthy Nonprofit Workshop
Happy Healthy Nonprofit Workshop
United Way in South Dakota: Moving Together
• Twice daily all staff
walk or movement
• Started with listening
and engaging with
employees
• Wellness coaching and
experiment 10 years
ago
• Now part of culture
Interfaith Youth Core – Bottom Up and Top Down
• Leadership supported an
employee “Giddy” committee
• Feedback on how to improve
wellbeing (health, happiness,
productivity)
• One idea: “Creativity Time” –
three hours per month to
visit a museum – employee
handbook
• No one used it until Executive
Director started to use it
Hazon: Leverage Staff Champions
Wednesday Afternoon Weekly Walk
-After lunch for 20 minutes to energize and build community
Happy Healthy Nonprofit Workshop
Building A Movement Inside Your Organization
This is
bunch of
woo woo
What’s the
ROI of Happy
and Healthy?
Your Executive
Director
Benefits: Talent Retention, Less Turnover, Reduced Health Costs
• Fewer absences and sick days
• Lower healthcare costs
• Higher employee work satisfaction and
retention
• Ability to attract top talent when recruiting for
jobs
• Higher productivity
• Greater ability to handle stressful situations
• Ability to meet and exceed milestones
• Motivated, resilient workers
• Better brand ambassadors
• Responsive and engaged staff
Return on Investment
Getting Started
• Be open about self-
care.
• Staff meeting to do
assessments and
create self-care plans
• Accountability buddies
• Make small changes
and offer reward/praise
• Does not have to cost a
lot of money
• How can your
nonprofit nurture
wellbeing instead of
amplifying stress?
Mindful Moment
Summary
• Self-care is not just about kale smoothies and
massages, it is part of doing the work
• Bringing well being into the workplace is all
about culture change
• A culture of well being requires leadership and
employee engagement
• Quick fixes don’t work
• Benefits include recruiting top talent, retention,
reduced health costs, and more
• Start practicing self-care and start the discussion
in your workplace
Collaborative Overload: Connectivity Driven
Is this familiar?
• Long work week
• Come home to realize
you didn’t get stuff
done
• You start doing solo
work in evenings and
weekends
• You don’t do it because
you are too exhausted
● 15% of organization
time is spent in
meetings
● Four hours a week for
status update meetings
● 11 million meetings a
day
● More than $37 billion
year in unproductive
meetings
Source:
NY Times, “Meeting is Murder”
2/28/16
Fuze Infographic on Meetings
Solution: The Four P’s
Planning People
Priorities Present
Planning: Structure and Rituals
Assessment
1. Our team has a clear sense of what’s ahead each month
2. We stick to deadlines and commitments and rarely let things fall through the cracks
3. My team or organization has a clear policy about sending after hours emails
4. My team uses cloud software for collaboration and has a well mapped out workflow
and training for all users
0-8
What’s your score? 0=No, 1=Sometimes 2=Yes
Add it up your answers
Tips to Improve Planning
● Use Look-Ahead Rituals
● Make Solo Focus Time Part of Your Team Culture
Tips to Improve Planning
● Clearly Define Workflow for Online Collaboration
Platforms and Training
● Adopt Formal Practices Around Team Emails
People: How You Relate To Others
Assessment
1. I am comfortable saying no, negotiating requests, and making requests of others.
2. I stay away from gossip, office politics, and drama
3. Our team communicates precisely via email and online collaboration tools
4. Our team has an effective approach to integrating remote and on-site staff for
meetings and collaboration
What’s your score? 0=No, 1=Sometimes 2=Yes
Add it up your answers
0-8
Tips to Improve
● Set a Statute of Limitations on People Frustrations
● Say NO, But Enforce Boundaries With Grace
Tips to Improve People
● Write emails that are precise
● Create a remote working charter for your team
Subjects w/Keywords
[ACTION] [SIGN]
[DECISION] [CORD]
[INFO]
Bottom Line Up Front (BLUF)
Fewer Words
Link to Attachments
Priorities: How You Spend Your Time
1. We spend time working on key priorities and goals that move the needle for our
organization, our team, or my own performance and growth.
2. I complete tasks even when I don’t want to do them.
3. My organization or team has clear rationales for how we use our time
4. We understand and accept the trade-offs that I make when choosing how to spend my
time.
What’s your score? 0=No, 1=Sometimes 2=Yes
Add it up your answers
0-8
Tips to Improve
● Do A Trend-Line View Reflection with Your Team
● Rethink Status Updates Meetings
Tips to Improve
● Don’t schedule hour meetings by default
● Address Fire Drill Leadership and Crisis Culture by
looking at root causes
Being Present: How You Focus and Pay
Attention
1. Our team schedules work according energy levels
2. Our team is focused and engaged in meetings and not multi-tasking
3. We have distraction free environment and time needed to complete the things that
require focus or strategic thinking.
4. When I have free time, I know how to use it productively or restoratively.
What’s your score? 0=No, 1=Sometimes 2=Yes
Add it up your answers
0-8
Tips to Improve
● Team wide analysis of most productive times during day
● Have explicit team or organization policy about white space or
maker time
Tips to Improve
● Device free zones in your workplace
● Meeting policy about use of devices to avoid “technoference”
Happy Healthy Nonprofit Workshop
Summary
Our personal and organizational use of
technology can create stress leading to
burnout. But if we are intentional
about how we use our devices, we can
be more productive, healthier, and
happier.
Raffle
Many More Tips in the Book
www.bethkanter.org
The Happy Healthy Nonprofit
http://bit.ly/happyhealthynpbook

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Happy Healthy Nonprofit Workshop

  • 1. The Happy Healthy Nonprofit: Linking Self-Care and Wellbeing to Impact Beth Kanter, Master Trainer, Speaker, Author July, 2017
  • 2. @kanter www.bethkanter.org Beth Kanter: Master Trainer, Speaker, Author and Nonprofit Thought Leader
  • 3. Poll What is your nonprofit’s experience with wellbeing in the workplace? Not discussed Employees are encouraged to do it on their own There are periodic activities for wellness or wellbeing Our nonprofit has a strategy/plan/policy for a comprehensive program Sli.do IND
  • 4. • Nonprofit Professionals • Understanding Burnout and Self-Care • Creating A Self-Care Plan • Nonprofit Organizations • Nonprofit Case Studies • Tips for Avoiding Collaborative Overload • Tech Wellness Tips in the Nonprofit Workplace Slides, Links, and Handouts: http://bethkanter.wikispaces.com/IND Agenda Sli.do IND
  • 5. Beth 399 Beth’s Story: Why A Book on Self-Care Healthy Range >150 Test Results
  • 6. Too Much of This …
  • 7. Too Much of That
  • 8. A Little Bit of That
  • 9. Way Too Much of This …. Working nights and weekends Sleep deprivation No vacation or down time
  • 11. Where do you find the time in your work day?
  • 13. Allen Kwabena Frompong Black Lives Matter NYC
  • 14. Happy Healthy Nonprofit Book http://bit.ly/happyhealthynpbook We- Care Self- Care
  • 16. Burnout is a state of emotional, mental, and physical exhaustion that occurs when we feel overwhelmed by too many demands, too few resources, and too little recovery time.
  • 17. The Symptoms of Burnout Emotional Exhaustion Cynicism Detachment Fatigue Loss of enjoyment Insomnia Pessimism Forgetfulness Impaired concentration Isolation Detachment Increased illness Loss of appetite Lack of Accomplishment Anxiety Apathy Hopelessness Depression Increased irritability Anger Lack of productivity Poor performance And burnout is sneaky!
  • 18. The 4 Stages of Nonprofit Burnout Passion Driven Passion Waning Passion Challenged Passion Depleted Take Assessment Sli.do IND
  • 19. What is your stress trigger? How do you react? Sli.do IND
  • 20. What’s Your Personal Chaos Index?
  • 21. Self-Care: Many Ways To Put On Oxygen Mask Self-Care is about revitalization. It includes any deliberate and consistent habits you create to enhance your overall well being.
  • 24. Tip: Create A Calm Bedtime Routine
  • 26. Beverly Trayner-Wenger List of Standing Desk Resources http://bethkanter.wikispaces.com/walk Stand Up At Work
  • 29. We have no downtime 52% of smartphone owners check their phones a few times an hour or more. Behavior Addiction
  • 32. Tip: Organize Mobile Phone To Avoid Addiction • Notifications from people • Customized notifications • Tools on home screen • Scramble Apps • Remove or move work apps into folders on 3rd or 4th screens during non-work hours
  • 35. Tip: Use “To Do” System That Works for You
  • 37. Tip: Apps as Agents of Self-Care Happy Healthy: There’s An App for That http://bit.ly/HHNP-apps
  • 38. Tip: Take Real Vacations
  • 39. Self-Care Plan Practice Goals Sphere 1: Self -Get 7-9 hours of sleep per night. -Eat more fruits and vegetables every day. -Get to 10,000 steps per day walking. Sphere 2: Others -Make a regular date with my partner and/or children – one- on-one – to give my relationships attention. -Divest myself of negative influences, moving consciously away from people who bring me down. Sphere 3: Environment -Stop what I’m doing at least once a day to go outside. -Clear clutter from my office desk Sphere 4: Work and Money -Take comp time when I’m attending work-related evening events. -Stand up from my desk every 15 minutes to stretch and walk around. Sphere 5: Tech -Set up a charging station at the front door for all of my/my family’s digital devices. -Keep all my digital devices out of my bedroom and off my dinner table.
  • 40. Your Self-Care Plan Is Not One-Size Fits All
  • 41. What types of self-care activities do you think would work for you?
  • 42. Let’s Harvest the Ideas from the Conversations
  • 43. 1 Make It Tiny 2 Find A Spot 3 Train the Cycle The Secret to Creating New Self-Habits That Stick! BJ Fogg: Tiny Habits Framework
  • 45. A Simple Way To Practice Mindfulness At Work -Two Minutes of Focusing on Breath -Two Minutes of No Agenda
  • 46. Creating A Mindfulness Habit Trigger
  • 47. • What is one self-care habit you want to build into your work/life starting this week? Mindful Moment
  • 49. From Self-Care to WE-Care ● Culture ● Employee Engagement ● Programs and Activities ● Nudges and Cues ● Policies, Strategy
  • 52. Wellbeing Is Embedded in the Culture
  • 53. Crisis Response Network: Listen and Engage Employees to Shift the Culture
  • 56. Listen and Engage Employees to Shift the Culture 1: Functioning Do people have what they need to do their job? 2: Feelings Do people feel appreciated and respected? 3: Friendship Do people feel connected to one another? 4: Forward Do people feel like they have opportunities for growth? 5: Fulfillment Do people feel like they are inspired and working towards a higher purpose? Laura Putnam – 5 F’s Framework
  • 57. Tip: Create Space for the Conversation
  • 60. United Way in South Dakota: Moving Together • Twice daily all staff walk or movement • Started with listening and engaging with employees • Wellness coaching and experiment 10 years ago • Now part of culture
  • 61. Interfaith Youth Core – Bottom Up and Top Down • Leadership supported an employee “Giddy” committee • Feedback on how to improve wellbeing (health, happiness, productivity) • One idea: “Creativity Time” – three hours per month to visit a museum – employee handbook • No one used it until Executive Director started to use it
  • 62. Hazon: Leverage Staff Champions Wednesday Afternoon Weekly Walk -After lunch for 20 minutes to energize and build community
  • 64. Building A Movement Inside Your Organization
  • 65. This is bunch of woo woo What’s the ROI of Happy and Healthy? Your Executive Director
  • 66. Benefits: Talent Retention, Less Turnover, Reduced Health Costs
  • 67. • Fewer absences and sick days • Lower healthcare costs • Higher employee work satisfaction and retention • Ability to attract top talent when recruiting for jobs • Higher productivity • Greater ability to handle stressful situations • Ability to meet and exceed milestones • Motivated, resilient workers • Better brand ambassadors • Responsive and engaged staff Return on Investment
  • 68. Getting Started • Be open about self- care. • Staff meeting to do assessments and create self-care plans • Accountability buddies • Make small changes and offer reward/praise • Does not have to cost a lot of money
  • 69. • How can your nonprofit nurture wellbeing instead of amplifying stress? Mindful Moment
  • 70. Summary • Self-care is not just about kale smoothies and massages, it is part of doing the work • Bringing well being into the workplace is all about culture change • A culture of well being requires leadership and employee engagement • Quick fixes don’t work • Benefits include recruiting top talent, retention, reduced health costs, and more • Start practicing self-care and start the discussion in your workplace
  • 72. Is this familiar? • Long work week • Come home to realize you didn’t get stuff done • You start doing solo work in evenings and weekends • You don’t do it because you are too exhausted
  • 73. ● 15% of organization time is spent in meetings ● Four hours a week for status update meetings ● 11 million meetings a day ● More than $37 billion year in unproductive meetings Source: NY Times, “Meeting is Murder” 2/28/16 Fuze Infographic on Meetings
  • 74. Solution: The Four P’s Planning People Priorities Present
  • 75. Planning: Structure and Rituals Assessment 1. Our team has a clear sense of what’s ahead each month 2. We stick to deadlines and commitments and rarely let things fall through the cracks 3. My team or organization has a clear policy about sending after hours emails 4. My team uses cloud software for collaboration and has a well mapped out workflow and training for all users 0-8 What’s your score? 0=No, 1=Sometimes 2=Yes Add it up your answers
  • 76. Tips to Improve Planning ● Use Look-Ahead Rituals ● Make Solo Focus Time Part of Your Team Culture
  • 77. Tips to Improve Planning ● Clearly Define Workflow for Online Collaboration Platforms and Training ● Adopt Formal Practices Around Team Emails
  • 78. People: How You Relate To Others Assessment 1. I am comfortable saying no, negotiating requests, and making requests of others. 2. I stay away from gossip, office politics, and drama 3. Our team communicates precisely via email and online collaboration tools 4. Our team has an effective approach to integrating remote and on-site staff for meetings and collaboration What’s your score? 0=No, 1=Sometimes 2=Yes Add it up your answers 0-8
  • 79. Tips to Improve ● Set a Statute of Limitations on People Frustrations ● Say NO, But Enforce Boundaries With Grace
  • 80. Tips to Improve People ● Write emails that are precise ● Create a remote working charter for your team Subjects w/Keywords [ACTION] [SIGN] [DECISION] [CORD] [INFO] Bottom Line Up Front (BLUF) Fewer Words Link to Attachments
  • 81. Priorities: How You Spend Your Time 1. We spend time working on key priorities and goals that move the needle for our organization, our team, or my own performance and growth. 2. I complete tasks even when I don’t want to do them. 3. My organization or team has clear rationales for how we use our time 4. We understand and accept the trade-offs that I make when choosing how to spend my time. What’s your score? 0=No, 1=Sometimes 2=Yes Add it up your answers 0-8
  • 82. Tips to Improve ● Do A Trend-Line View Reflection with Your Team ● Rethink Status Updates Meetings
  • 83. Tips to Improve ● Don’t schedule hour meetings by default ● Address Fire Drill Leadership and Crisis Culture by looking at root causes
  • 84. Being Present: How You Focus and Pay Attention 1. Our team schedules work according energy levels 2. Our team is focused and engaged in meetings and not multi-tasking 3. We have distraction free environment and time needed to complete the things that require focus or strategic thinking. 4. When I have free time, I know how to use it productively or restoratively. What’s your score? 0=No, 1=Sometimes 2=Yes Add it up your answers 0-8
  • 85. Tips to Improve ● Team wide analysis of most productive times during day ● Have explicit team or organization policy about white space or maker time
  • 86. Tips to Improve ● Device free zones in your workplace ● Meeting policy about use of devices to avoid “technoference”
  • 88. Summary Our personal and organizational use of technology can create stress leading to burnout. But if we are intentional about how we use our devices, we can be more productive, healthier, and happier.
  • 90. Many More Tips in the Book www.bethkanter.org The Happy Healthy Nonprofit http://bit.ly/happyhealthynpbook