Nonprofits and the Age of Automation: Bots, AI, and Struggle for Humanity

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This document discusses the rise of automation through artificial intelligence and bots. It describes different types of AI like machine learning, natural language processing, and super AI. Examples are given of how nonprofits are using bots and AI for tasks like fundraising, volunteer coordination, public health outreach, and activism. Ethical concerns around data privacy and algorithmic bias are raised. The document encourages nonprofits to experiment with bots through small pilots while evaluating impacts and stakeholder feedback.

Government & Nonprofit

The Age of Automation:
Bots, AI, and The Struggle for Humanity
Beth Kanter & Allison Fine
NTC – April 11, 2018 #18NTCageofai

Speakers: Allison Fine and Beth Kanter
#18NTCageofai
Beth Kanter
www.bethkanter.org
@kanter
Allison Fine
www.allisonfine.com
@afine

The Age of Automation: Bots, AI And The Struggle For Humanity
Hashtag: #18NTCageofai
Collaborative Notes, Resources, and Evaluation:
http://po.st/18NTCageofai
Agenda
Overview of Age of Automation
Nonprofit Examples
Exercise, Discussion, and Q/A

The Age of Automation: Artificial Intelligence
Computer systems able to perform tasks that normally require human intelligence, such as visual
perception, speech recognition, decision-making, and translation between languages.
Deep Blue plays chess with Kasparov and won in 1996

The Age of Automation: Natural Language Artificial Intelligence

The Age of Automation: Super Artificial Intelligence
“Artificial intelligence could spur the creation of a robot dictator that could rule mankind forever. Governments or other
entities could create a dangerous AI that could outlive human leaders and never be destroyed — and that one way to avoid
this is to democratize AI.” – Elon Musk, “Do You Trust This Computer?”

The Age of Automation: Machine Learning
A form of Artificial Intelligence that uses algorithms to automatically find patterns in large amounts of
data with limited or no human intervention.

The Age of Automation: ChatBots
• There are more than 100,000 chatbots on Facebook Messenger
• Now the technology has become easier to use “boring” and
anyone can create a chatbot

The Age of Automation: Bots and Robots As Companions
• By 2020, 80% of our interactions will be with bots

The Age of Automation: Conversational Interfaces

The Age of Automation: Smart Devices
Electronic device connected to other devices or networks that operate interactively and
autonomously

Benefits: The Nonprofit Office of the Future
Survey
audience
Engage
donors
Schedule
meetings
Admin
Tasks
24/7
Answer
questions
Capture
leads
Analyze
data
Write
fundraising
pitches
Deliver
programs
& services

Climate Reality – Get Email Address or Opt-In for Messaging

Charity:Water – Raise Awareness for Social Good Cause

UNICEF: Engagement and Influence Policy
U-Report is a free tool for community participation, designed to address issues that the
population cares about.

Liberia Voice Matters
The bot polls its followers on a range of topics and uses the data to help influence public policy. In Liberia, the bot asked
13,000 young people if teachers at their schools were exchanging grades for sex. Some 86 percent said yes, uncovering a
widespread problem and prompting Liberia’s minister of education to work with UNICEF on addressing it.

World Food Program: Information Delivery

GYANT and ZIKABOT: Public Health Information

● Where is the line between advocacy and manipulation? (Particularly as it
relates to fundraising.)
● How to avoid algorithmic discrimination?
● What is happening with users’ data?
Ethical Questions ….

What Your Nonprofit Should Be Doing Now
Understand
Adoption Trends
Get Hands-On
Experience
Design A Simple
Pilot
Evaluate and
Iterate

Think-Pair-Share
How might a bot help your nonprofit
achieve success?
What pushback would you expect from
your leadership team or board?
How would you craft and present a bot
experiment to your leadership team?
How would you involve your
stakeholders?

Please take the session evaluation
http://po.st/JEBjtZ

THANK YOU ….
#18NTCageofai
Beth Kanter
www.bethkanter.org
@kanterAllison Fine
www.allisonfine.com
@afine

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Nonprofits and the Age of Automation: Bots, AI, and Struggle for Humanity

1. The Age of Automation: Bots, AI, and The Struggle for Humanity Beth Kanter & Allison Fine NTC – April 11, 2018 #18NTCageofai

2. Speakers: Allison Fine and Beth Kanter #18NTCageofai Beth Kanter www.bethkanter.org @kanter Allison Fine www.allisonfine.com @afine

3. The Age of Automation: Bots, AI And The Struggle For Humanity Hashtag: #18NTCageofai Collaborative Notes, Resources, and Evaluation: http://po.st/18NTCageofai Agenda Overview of Age of Automation Nonprofit Examples Exercise, Discussion, and Q/A

7. The Age of Automation: Artificial Intelligence Computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Deep Blue plays chess with Kasparov and won in 1996

8. The Age of Automation: Natural Language Artificial Intelligence

9. The Age of Automation: Super Artificial Intelligence “Artificial intelligence could spur the creation of a robot dictator that could rule mankind forever. Governments or other entities could create a dangerous AI that could outlive human leaders and never be destroyed — and that one way to avoid this is to democratize AI.” – Elon Musk, “Do You Trust This Computer?”

10. The Age of Automation: Machine Learning A form of Artificial Intelligence that uses algorithms to automatically find patterns in large amounts of data with limited or no human intervention.

11. The Age of Automation: Machine Learning

12. The Age of Automation: Machine Learning

13. The Age of Automation: Robots

14. The Age of Automation: Robots

15. The Age of Automation: ChatBots • There are more than 100,000 chatbots on Facebook Messenger • Now the technology has become easier to use “boring” and anyone can create a chatbot

16. The Age of Automation: Bots and Robots As Companions • By 2020, 80% of our interactions will be with bots

17. The Age of Automation: Conversational Interfaces

18. The Age of Automation: Smart Devices Electronic device connected to other devices or networks that operate interactively and autonomously

19. The Age of Automation Nonprofit Sector

20. Benefits: The Nonprofit Office of the Future Survey audience Engage donors Schedule meetings Admin Tasks 24/7 Answer questions Capture leads Analyze data Write fundraising pitches Deliver programs & services

21. Climate Reality – Get Email Address or Opt-In for Messaging

22. Bots: Activism and Botivistim

23. Charity:Water – Raise Awareness for Social Good Cause

24.

25. MENCAP: Encourage Empathy

26. SFMOMA: Open Up Exhibits

27. UNICEF: Engagement and Influence Policy U-Report is a free tool for community participation, designed to address issues that the population cares about.

28. Liberia Voice Matters The bot polls its followers on a range of topics and uses the data to help influence public policy. In Liberia, the bot asked 13,000 young people if teachers at their schools were exchanging grades for sex. Some 86 percent said yes, uncovering a widespread problem and prompting Liberia’s minister of education to work with UNICEF on addressing it.

29. World Food Program: Information Delivery

30. GYANT and ZIKABOT: Public Health Information

31.

32. ALEXA: Examples for Social Good

33. Woebot VS Crisis Text Line

34. ● Where is the line between advocacy and manipulation? (Particularly as it relates to fundraising.) ● How to avoid algorithmic discrimination? ● What is happening with users’ data? Ethical Questions ….

35. What Your Nonprofit Should Be Doing Now Understand Adoption Trends Get Hands-On Experience Design A Simple Pilot Evaluate and Iterate

36. Think-Pair-Share How might a bot help your nonprofit achieve success? What pushback would you expect from your leadership team or board? How would you craft and present a bot experiment to your leadership team? How would you involve your stakeholders?

37. Please take the session evaluation http://po.st/JEBjtZ

38. THANK YOU …. #18NTCageofai Beth Kanter www.bethkanter.org @kanterAllison Fine www.allisonfine.com @afine

Nonprofits and the Age of Automation: Bots, AI, and Struggle for Humanity

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