Template for User Experience Journey Map (UX Journey Map).

1. Overriding filter through which you view the
journey.
Overriding filter through which you view the
journey.
Stage 1
Overriding filter through which you view the
journey.
Overriding filter through which you view the
journey.
Guiding Principles
Stages Stage 2
Customer Journey
Service
Information of inside-
out. Text
Confirm Revise
Text Share
Text
Text
Text
Doing
ActionTextText Text
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
TouchpointsTouchpoints
Touchpoints
Touchpoints
Touchpoints
Thinking
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
 Qual. insights goes here
Experience
Touchpoints
Opportunities
Takeaways go here
Information Sources
Stage 3 Stage 4 Stage 5 Stage 6
Baseline
Takeaways go here
Touchpoints
Takeaways go here
Installer interviews Customer Experience Survey
Cognitive Walkthroughs Stakeholder Interviews
Takeaways go here
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Touchpoints
Reference
http://www.adaptivepath.com/ideas/
the-anatomy-of-an-experience-map
Customer Experience Journey Map
Copyright © Mario Sakata (@mariosakata)