Ulp Pha Customer Service Training Presentation Gift

Urban League of Philadelphia PHA Customer Service Training Program Session I Pioneer Group October 9, 2009 – December 11, 2009 12/29/09 ULP Graduation Day Ceremony December 11, 2009 Salethia Kennedy

12/29/09 ULP Graduation Day Ceremony Welcome to the Urban League of Philadelphia PHA Call Center / Customer Service Training Program Graduation of Session #1

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12/29/09 ULP Graduation Day Ceremony “ Once you learn something, no one can take that away.” “ Yes We Can” My name is Salethia Kennedy. I will be guiding you through our journey, as we participated in the Urban League of Philadelphia’s PHA Call Center / Customer Service program.

12/29/09 ULP Graduation Day Ceremony Tiffany Singleton ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Student of Distinction Tiffany learned how to create an effective Elevator Speech and Resume. She also learned about the different aspects of Customer Service. She enjoyed working in a team and on team projects. Her family was very supportive and encouraging. She also credits the instructors, Eric and Brenda. They were very supportive and helpful.

12/29/09 ULP Graduation Day Ceremony Pat Coulter, President and Chief Executive Officer The first woman to lead this affiliate in its, over 100-year-history. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We were very happy to meet her. Thank you for coming to speak with us. To much is GIVEN much is REQUIRED! The task may be difficult, but it is not impossible.

12/29/09 ULP Graduation Day Ceremony Chief Financial Officer and Vice President Regine Metellus ,[object Object],[object Object],[object Object],WE THANK YOU REGINE

12/29/09 ULP Graduation Day Ceremony Debra E. Abrams, CPA, PHR Director of Employment Services Rita, Debra and Evette Debra taught us, so many things: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Debra believed in us on the days we were a little doubtful. She was genuinely concerned about our success and goals. We will always appreciate the opportunity to have participated in the program. Thank you Debra Debra and Salethia

12/29/09 ULP Graduation Day Ceremony ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Instructors Brenda and Eric Thank you, from the bottom of our hearts Corporate Instructor Brenda Hopgood

Dedicated Teachers produce MOTIVATED Students ,[object Object],[object Object],[object Object],12/29/09 ULP Graduation Day Ceremony “ Remember taking the first step to move forward is the most important part of any journey.” Math Instructor Eric Bruskin, PhD

12/29/09 ULP Graduation Day Ceremony Mr. Williams informed us that, “ Nothing is IMPOSSIBLE when you are committed and are willing to work hard to get it.” Thank You, PCCS Case Management Services, Inc. Al Williams and Darlene Conquest Serving the Underserved ,[object Object],[object Object],[object Object],[object Object],Nobel Peace Prize Winner, President, Barack H. Obama “ YES WE CAN” From our class to the man with class, we Thank you and Darlene very much.

12/29/09 ULP Graduation Day Ceremony This is Howard Jennings This is Rita Horton Rita found: “the elevator speech was a good way to start a conversation and gain additional networking contacts for future employment information.” Practicing his 30-Second Elevator Speech An Elevator speech is your 30-Second commercial about your skills and training. “ Howard feels the 30-second speech is the best way to get the company interested in you as a potential candidate.” She is very proud of us as a group.

[object Object],12/29/09 ULP Graduation Day Ceremony ,[object Object],[object Object]

12/29/09 ULP Graduation Day Ceremony On November 5, 2009, the Urban League of Philadelphia sponsored the ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We had a “Great Day” Celebrating Diversity Career Fair

Proving strength in our “Team Commitment. “ ,[object Object],[object Object],[object Object],[object Object],12/29/09 ULP Graduation Day Ceremony ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

12/29/09 ULP Graduation Day Ceremony “ When your determined, it pays off” This is Darlene Maxwell ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],When you work hard and apply yourself good things happen.

12/29/09 ULP Graduation Day Ceremony This is Evelyn Samuel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ULP offered transferable skills training as well. She wishes everyone continued success.

12/29/09 ULP Graduation Day Ceremony ,[object Object],[object Object],[object Object],[object Object],[object Object],We learned so much ; no two days were alike! “ WE” are prepared to return to the Workforce. “WE” worked very hard to do this. Staffing Specialist Mimi Thomas She provided job leads. As a recruiter, she also provided information on the best approaches to take during your interview. Rita Horton, hard at wor k.

12/29/09 ULP Graduation Day Ceremony Mimi wants us to take her hugs with us and use them when we need one. The job search is not easy but it’s not impossible; landing the job is the goal. MiMi Thomas Staffing Specialist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

12/29/09 ULP Graduation Day Ceremony We learned, when you want it bad enough, you do what it takes. Nothing worth having is easy. Determination, Hard Work and Commitment is how we did this. At times we had to laugh at the little things. Then it was back to work, because Brenda was on the way. We are very proud of our accomplishments. We will forever be united from our experience here at the Urban League of Philadelphia. WE NEVER GAVE UP. Failure was not an option!

12/29/09 ULP Graduation Day Ceremony Mary Harper, CPA Financial Literacy Instructor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THANKS MARY, WE REALLY APPRECIATE IT. ,[object Object],[object Object],[object Object],[object Object]

12/29/09 ULP Graduation Day Ceremony Thank you Eric. We appreciate the time you took to make sure we all got the concepts. We will remember your dedication to us as a group. We will make you proud of us by applying what we learned everyday. We will feel more confident in passing employment testing. We, thank you, soooooooo much! MATH Instructor Eric Brunswick, Ph.D

12/29/09 ULP Graduation Day Ceremony WE Stayed Focus; keeping the BIGGER PICTURE in MIND. Our ability to LEARN, the Opportunity to do so and the Dedication to Continue! Rita Horton Evette Williams Howard Jennings Salethia Kennedy

12/29/09 ULP Graduation Day Ceremony Valerie Denise Crawford ,[object Object],[object Object],[object Object],When Val learned the meaning of SMARTGoals, she recited them often. When it was not: Specific, Measurable, Attainable, Realistic and Timely, she let you know about it. “ We all still did it.” Val was wheelchair bound. She passed away, during the SEPTA strike. Val could not get to training. She had a number of medical issues she was taking care of during the course, because she was ready to get back to work. R.I.P. Val. Valerie passed away before the end of the program.

12/29/09 ULP Graduation Day Ceremony ULP provided the skills and training required to have a better strategy in our job search approach. If most of the obstacles in finding a job didn’t exist, would we have been qualified? That’s the question we made sure to ask everyday, by learning new skills. National Unemployment Rate 10.2 percent

12/29/09 ULP Graduation Day Ceremony Graduation Day. December 11, 2009 Pioneer Group Thank you Urban League of Philadelphia.

12/29/09 ULP Graduation Day Ceremony Our Struggles and Achievements have always been recorded. This is a picture of a time-line of the struggles and achievements of our ancestors. We were not without struggle in participating and completing this program. Our achievement today is recognized at this graduation. Our success is re-entering the job market. This journey does not end here; it’s the reason why it’s vital to began.

12/29/09 ULP Graduation Day Ceremony Happy Birthday Brenda Thank You Tiffany Singleton Howard Jennings Chrystal Thomas Evelyn Samuel Rita Horton Evette Williams Darlene Maxwell Salethia Kennedy Students

12/29/09 ULP Graduation Day Ceremony Special Thanks ,[object Object],Bayada Nurses was the first employer to speak to our class regarding employment opportunities. ,[object Object],[object Object],[object Object],[object Object],[object Object],We would like to Thank You for your time and attention. ,[object Object]

Ulp Pha Customer Service Training Presentation Gift

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