This document discusses personalization in learning management systems (LMS). It defines personalization as tailoring the learner's experience based on their needs, preferences, learning style, role, location, and available time. Personalization is desirable as it makes learning more relevant, saves learner time, allows a focus on quality content, and improves engagement. The document provides examples of how organizations have used personalization in their LMS, such as tailoring mandatory training based on employee roles and locations. It also discusses how data can be leveraged to enhance personalization, such as providing location-specific inductions and content ratings tailored to individual roles.

1. 1
How To Add Personalisation In Your
Learning
Stephen Foy, Solutions Consultant
Totara User Group, July 15th

2. 2
Let’s Get
Personal

3. 3
Making your LMS personal
• What is personalisation?
• Why do we need it?
• How does it work? How can we enable it?
• Using data
• Examples
• The future

4. 4
What is Personalisation?
• Dynamic content / Adaptive
learning
• Tailoring the experience of
the learner, based on:
• Needs
• Preferences
• Learning style
• Role
• Location
• Available time
• Equipment
This list is not exhaustive!

5. 5
Why is personalisation desirable?
• Make learning more relevant
• Save learner time
• Allows a greater focus on quality
• Improve learner engagement
• Economies: reduce production of unnecessary content
• Make mandatory learning more effective/timely
• Others?

6. 6
• Think about who learners
are and what they want –
define personas
• Design the content,
homepage and pathways
based on these personas
• Ask learners for feedback
e.g. offer questionnaires
• Allow content to be rated
• Leverage data!
How can we enable personalisation in our LMS?
Let’s see personalisation in action…

7. 7
Early uses of personalisation

8. 8
BMI Healthcare Compliance
BEFORE:
• Mandatory was assigned by job description
• Training requirements were interpreted (inconsistently)
at disparate sites, rather than centrally
SOLUTION:
• Design of a mandatory training matrix (outline of
frequency, needs by role and responsibility
• New LMS functionality to support different certification
windows and renewal reminders and recertification
paths
• Circulation of questionnaire to capture learner’s specific
roles and responsibilities to improve relevance of
individual learning plans
NOW:
• Significant reduction in time spent on annual mandatory
training = 31 FTEs = £800k worth of time saved annually
• Compliance rates in hospitals increased from 40% to
60%

9. 9
• Create a countdown to trigger
pre-joining activities and
teasers – generate excitement
• Automatic enrolment on
relevant induction activities for
new starters
• Link anniversary engagement
events to start date – not just
about compliance renewal
dates!
• Social learning opportunities
with other new starters via
LMS
Employee start date
Using data to enhance personalisation

10. 10
• Location specific induction –
fun facts about your office
• Tailored advice, links and
contacts
• Location specific compliance
• Language
• Social learning opportunities
with other colleagues at the
same location
Employee location
Using data to enhance personalisation

11. 11
• Content ratings – BY ROLE –
see what other people like you
have found good/bad
• Personalised homepage – all
the things YOU need in one
place
• Opportunity to deliver content
according to your persona,
learning style and preference
Optimising your homepage

12. www.kineo.com