Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.

1. Top 10 #DigitalWorkplace
Design Patterns
Driving effective communication & collaboration across
your organization
By: Kanwal Khipple
#spsvancouver
April 8th, 2017

2. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

3. Microsoft continues to innovate with Office 365 https://roadmap.office.com
OFFICE 365 ROADMAP

4. Not intranet re-design or some sort of social features
A DIGITAL WORKPLACE IS NOT?

5. Important to understand that a Digital Workplace is how
people work today with technology driven change
WHAT IS A DIGITAL
WORKPLACE?

6. Every few years as orgs adopt the ones that provide a
productivity quick win, they shift their attention to another set
DIGITAL WORKPLACE
PATTERNS

7. DIGITAL TRANSFORMATION
Continuously improving your digital workplace will allow you to
digitally transform your organization.

8. Letting employees use technology in the way they want
WHY DIGITAL WORKPLACE MATTERS?

9. Top 10 #DigitalWorkplace patterns
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

10. If you build it, will they come?
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

11. Figure out how people work today and visualize how they might work in
the future. Then create guidance to show the users the journey…
Urgency/TimeSensitivity
Audience (Internal or External)
Web
Conferencing
(GoToMeeting)
Outlook
E-Mail
GoogleDrive
PHP Intranet
(“OurSpace”)
Webinars
(Go To Webinar)
Legacy /
Traditional
DM System
T:/ Drive
Individual OrganizationalGroup
Ad-hoc/LowUrgent/High
P:/ Drive
ftp (…)
Web
Conferencing
(WebEx)
Wiki System
PPM System (Daptive)
DropBox
Box
YouSendIt
C:/ Drive
Current State
GUIDE USERS FROM
WHERE THEY ARE…
Delve
Boards
Office Video
Urgency/TimeSensitivity
Audience (Internal or External)
Skype For
Business
Call
IM
Skype
Presence
Skype for
Business
Online
Meetings
Outlook
E-Mail
OneDrive
for
Business
Team
Site
SharePoint
Intranet
Yammer Company
Communications
Yammer Groups
Office 365
Groups
Individual OrganizationalGroup
Ad-hoc/LowUrgent/High
Microsoft Teams
Future State

12. Start with Enterprise Guidance starts at the top.
ORG
GROUP
INDIVIDUAL
WHEN TO USE WHAT
HAS MULTIPLE LEVELS…

13. Biggest investments/impact is at the individual level
INDIVIDUAL
GROUP
ORG
WHEN TO USE WHAT
HAS MULTIPLE LEVELS…

14. Individual and group collaboration needs are diverse
COLLABORATION ISN’T EASY

15. Strategy should be default collaboration apps plus bring-
your-own-app (BYOA) strategy.
GROWING COLLABORATION
PARADOX
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams

16. Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared?
◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios…
Download it at: WhenToUseWhat.com
PROVIDE GUIDANCE FOR
COMMON SCENARIO

17. Developing a roadmap for adoption where we plan activities before launch,
during launch and after launch is important. Plan and execute campaigns!
PLANNING FOR ADOPTION
May 2017
GUIDING UNDERSTANDING2
3
DRIVING INTEREST1
Baseline
June 2017 June 2017 June 2017
Measure Impact Measure Continued Impact
COMMITMENT

18. When each day’s Yammer tip is posted by a member of the tip team it ensures
that these tips come from different users which gets more people involved.
PLANNING FOR TIPS…

19. Tips drive users to take action, should be themed, should be pre-written before
the start of the campaign, and should relate to challenges/contests.
PLANNING FOR TIPS

20. The goal of each contest is to get the users to take an action (upload a profile picture,
download a mobile app, etc.) and those actions should be connected to a tip or tips that
had been shared (explaining how to do the action and its value).
PLANNING FOR CONTESTS

21. Since you are already doing a time boxed campaign consider providing targeted training
sessions that are hands on and participatory. Even if you are performing training remotely
if the group is small enough you can create exercises and track completion.
PLANNING FOR TRAINING

22. Rally the troops and get them all behind a strategic vision
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

23. Digital Workplace strategy should not be focused on one technology.
PORTAL STRATEGY
Digital Workplace
Collaboration portals
HR PortalProject
Management
system
Communication portals
Portal
Divisional
Communication
Site
Divisional
External
Collaboration
Site
Divisional
Collaboration
Site
Team
Collaboration
Site
Record
Center
Search PortalAccounting
System

24. Digital Workshop strategy encapsulates all technology that employees use
DEFINING THEMES

25. Communicate across the organization using these pillars and
align projects around these objectives
DEFINE DIGITAL WORKPLACE OBJECTIVES

26. Planning out your strategy for Office 365 and how you will
leverage specific features and functionalities
BUILD A ROADMAP

27. Develop a strong digital workplace vendor ecosystem to help
you in your path to successful digital transformation
WORK WITH THE BEST

28. Embrace automation as it’s the future of the workforce
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

29. Workflow solution to create workflows to get things done. Daniel has a
great example of using Flow to manage a simple HR Leave Request
process.
LEVERAGE MICROSOFT FLOW

30. Tons of potential in PowerApps with templates and shared apps
across the organization or through communities.
MICROSOFT
POWERAPPS
2. Simple “list” tracking apps that can
help coordinate things like assets,
site visits, that you want a unique UI
on.
1. Simple Mobile App experiences
where you want to get employee
feedback.
3. FAQs and resource guides for
employees around products or
processes.

31. Surfacing all the interactions in a meaningful way within your
network
OFFICE 365 DELVE

32. Displaying content intelligently by leveraging machine learning
INTEGRATE AI
TRENDING DOCUMENTS

33. Better integration and improved usability are driving change
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

34. If it wasn’t obvious, Microsoft is leading with SharePoint

35. 70% of corporate intranets are developed on the Microsoft
SharePoint platform
SHAREPOINT IS THE
ENTERPRISE INTRANET
PLATFORM

36. There’s a proven set of activities that ensure success
TIPS ON BUILDING SUCCESSFUL INTRANET
• Be User Centric
• Build Collaborative Culture
• Improve Findability
• Have Business Ownership
• Create for re-use

37. Highlights
• Give power back to your
users
• Create experiences in mins

38. Highlights
• Beautiful & customizable w/
core intranet features
• On-Prem, Azure Hosted, Office
365
• Launch in as little as 4wks /
avg. 6 wks

39. Highlights
• Launch in 4 weeks
• Multilingual support
• Office 365 & Hybrid

40. Highlights
• Get the right answers
fast
• Get More Done
• Keep everyone informed
• Office 365 only

41. Highlights
• Feature packed
• Provides
multilingual
support

42. There are limitations with each approach, so choose wisely
CUSTOMIZE, BUILD OR BUY?

43. Make integration simple despite the complexity of your reality
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

44. Find simple opportunities to integrate other applications
SIMPLE INTEGRATION
SCENARIOS

45. Integration can be complicated as organizations sometimes can not
integrate with existing applications or are looking to move to another
INTRANET REALITY
COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams

46. Group based chat communication and collaboration platform
SLACK

47. Workspace Moments leverages the IBM Watson cognitive APIs to
create a summary (questions, actions or decisions) of the posts
IBM
WORKSPACE

48. Chat-based workspace in Microsoft Office 365, a hub for teamwork that is
extensible and customizable for the information a team needs.
Microsoft Teams

49. Team communication and collaboration platform that brings
together chat, voice calls, video meetings and file sharing
CISCO SPARK

50. Employee satisfaction is now the 3rd most used performance
metrics by CIO.
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

51. Gives you ability to view analytics and create interactive
dashboards
POWERBI

52. Office 365 has a number of administrative reports, including a
content pack for Power BI.
OFFICE 365 REPORTS

53. Using the audit log additional detail, insight, and information
can be retrieved.
PERSONAL ANALYTICS

54. Office 365 brings insights to users throughout the experience.
SEARCH SCOPED ANALYTICS…

55. Office 365 brings insights to users throughout the experience.
SITE SCOPED ANALYTICS…

56. Office 365 brings insights to users throughout the experience.
SITE SCOPED ANALYTICS…

57. Office 365 brings insights to users throughout the experience.
DOCUMENT SCOPED ANALYTICS…

58. Office 365 brings insights to users throughout the experience.
VIDEO SCOPED ANALYTICS…

59. SharePoint has had popularity reporting for quite some time.
POPULARITY TRENDS & ITEMS…

60. Webtrends captures the data from SharePoint and Office 365
and reports on it with their own platform solution (SaaS).
WEBTRENDS

61. Each vendor has their own unique offerings in terms of reports and
actions. Intlock focuses a little more on driving user action and interaction,
as well as analytics portals
INTLOCK

62. Aims to have the biggest impact on the bottom line
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

63. Simplify how people interact with technologies to solve 1 need
SERVICE DESIGN
Search for
People
Edit
Documents
Read
Announcements
Search for
Content

64. Leverage the new Modern Experience and Office UI fabric as
part of our new look and feel.
MODERN EXPERIENCE

65. EMPLOYEE EXPERIENCE IS KEY TO A HIGH-PERFORMANCE
WORKPLACE
INCREASING EMPLOYEE
ENGAGEMENT

66. Companies are not innovating on search experience for users
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

67. Leverage and customize Search Refiners, Hover Panel Display
Templates and Search Suggestions
SHAREPOINT SEARCH FEATURES

68. Improve the search experience by delivering use-case based
search results (people search, geo-location, custom data, etc.)
USE CASE DRIVEN

69. Find ways to integrate search results into the experience
IMPROVE SEARCH
EXPERIENCE

70. Simplify engagement to improve employee satisfaction
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

71. Bots simplify the FAQ and todo experience
BOTS

72. Microsoft Teams leverages Bots to educate your users
BOT INTEGRATION

73. Get Cortana’s help to schedule meetings
CALENDAR.HELP

74. Hyperfish helps your organization complete your directory

75. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
CREATE YOUR
OWN FAQ BOT

76. Productivity quick wins to be a catalyst for cultural change
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

77. Failure is the catalyst to innovation
ENCOURAGE FAILURE

78. Great way to instill that what you create might not be leveraged
in the long term
HACKATHON

79. Focus on productivity quick wins that deliver value in small amounts
& gather feedback. Move to a portfolio model after a few successes
BE AGILE AND ITERATE

80. Officevibe is an all-in-one employee survey platform that gives
managers real-time insights.
Officevibe

81. What #digitalworkplace patterns is your org investing into?
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE

82. THANK YOU SPONSORS!
Special thanks

83. Never know who you will meet, make sure you network!
HOUSEKEEPING
• Closing and Prize Draws
• 4:00pm in Room C300

84. Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
My twitter handle is @kkhipple and I work at
SPEAKER | AUTHOR | SUPER GOOD LOOKING

85. It goes into much greater depth and can be found at
WhenToUseWhat.com
DOWNLOAD THE WHEN TO USE
WHAT IN OFFICE 365 ENTERPRISE
USER GUIDANCE WHITEPAPER!
Microsoft Teams Enterprise
Guidance coming soon

86. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!

87. Give you guidance and recommendations to successfully measure & share
the business impact and value of Office 365 http://Office365Metrics.com
DOWNLOAD TO MEASURE
BUSINESS IMPACT & ROI OF
OFFICE 365 WHITEPAPER

88. Give you guidance and recommendations to improve external sharing and
collaboration http://office365extranets.com
DOWNLOAD TO OFFICE 365
EXTERNAL SHARING
WHITEPAPER

89. Give you guidance and recommendations to successfully plan and improve
Office 365 adoption http://Office365Campaigns.com
DOWNLOAD DRIVING
OFFICE 365 ADOPTION
WHITEPAPER