The document provides guidance on business and workplace etiquette. It discusses the importance of respecting all individuals regardless of generational differences and experience levels. Specific etiquette tips include introducing people, using formal names until asked otherwise, shaking hands firmly while making eye contact, and saying "please" and "thank you." Professionalism is defined not by money, credentials or job title, but by behaviors such as treating others well, communicating effectively, upholding commitments, and maintaining integrity. Good telephone etiquette involves speaking clearly, asking permission before using speakerphone, introducing yourself on calls, and keeping voice messages brief.

1. Business and Workplace Etiquette Treat People as if they were what they ought to be and you help them to become what they are capable of being.”

2. Generational Graciousness It seems that today the rule is to break all the rules! Unfortunately, when it comes to how we treat one another, some people don't even know the rules. Or maybe one generation knows them and another generation doesn't. This can lead to challenges, upsets, miscommunication and lack of fluidity in interpersonal communications.

5. Show Respect

8. Handshake

10. Say Thanks

12. Help others

19. Money?

23. Is this Professionalism ?

28. Telephone Etiquette