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Business Transformation Through Learning Innovation 
LauraOverton 
www.towardsmaturity.org/BenchmarkToday 
Modernising Learning: Making it a reality 
Turning talk into action! 
15th October 2014
Business leaders are hungry for what you can bring them…they just don’t know it yet.
What is On Our Leaders’ Minds? 
Technology 
…is the biggest external 
force shaping business today 
Talent 
93% of CEOs recognise the need to 
change strategy for attracting talent 
Change 
Three factors underpin strong business performance in any business: 
1.An engaged workforce 
2.The ability to continually implement change 
3.Finding and nurturing the next generation of leaders
Business wants so much more… 
55% 
52% 
49% 
47% 
59% 
40% 
36% 
94% 
89% 
91% 
93% 
89% 
89% 
84% 
Improve staff satisfaction/retention/ motivation 
Improve customer satisfaction 
Increase productivity 
Provide a faster response to changing business conditions 
Develop a better qualified workforce 
Help implement new processes or new products 
Comply with new regulations and legal requirements 
% of participants wanting this benefit 
2013 N=447 
2008 N=261 
…L&D also want so much more. 
In 2014, the gap is only increasing…
Does modernised learning make a difference?
YesYes 
Learning innovation, done well, delivers bottom-line results: 
-9% staff attrition 
+14%productivity 
-12% time to competency 
-17% reduction in costs 
www.towardsmaturity.org/2014benchmark
How do we know? 
10years of research 
3,500L&D leaders 
44+ Countries 
1.5 million data points every year 
= An evidence-based approach to modernising learning 
Freely available with thanks to Industry Ambassadors
Distilling the Wisdom of the Crowds: 
The New Learning Agenda 
10 years of research into L&D good practice has shown us that in order to create firm foundations for success, top performing organisations show us that we need a New Learning Agenda; one that is shared by business and learning stakeholders. This New Learning Agenda outlines nine action areas to help businesses build talent, drive performance, support change and improve agility. for more details, visit: www.towardsmaturity.org/2013benchmark
Transform 
Training 
Develop Learning Culture 
Integrate Learning & Talent 
New Models of learning 
42% use models that support learning in flow of work to shape their approach 
10 
70 
20 
What are we doing? 
Average 
We blend our use of several different technologies 
22% 
Weactively encourage users to collaborate in building knowledge resources 
15% 
Our learning technologies reinforce the way we recruit, onboard and develop our people 
19% 
Distilling the Wisdom of the Crowds 
New Models of Learning
The power of the blen 
The power of the blen 
The Power of the Blend at 
Transform 
Training 
Integrate Learning & Talent
Devices used by staff to access work related learning and resources: 
95% work computer 
62% work or personal mobile phones (Managers especially) 
Distilling the Wisdom of the Crowds 
Boosting Agility 
Respond Faster 
Simplify 
Flexible Learning 
Boost Agility
Distilling the Wisdom of the Crowds 
Preparing L&D for a future of change 
Equip L&D as Agents of Change 
Build relationships at the heart of the business 
Reflect business priorities in everything you do 
Dare to be different 
Demonstrate value 
Future proof yourself
What have you learned today that will equip you to make a difference back in your workplace?
What makes the biggest difference in between a mediocre learning strategy and an outstanding one? 
ALIGNMENT
Definition of Alignment: 
1. To arrange in a straight line or in a correct relative position 
2. To create a position of agreementor alliance 
“Alignment is not a one-way street. 
It’s not just about making sure that you have all your ducks in a row; it’s also about making sure your business and customers recognise this fact and recognise that you have real value to offer; it’s about seeing eye to eye.”
2 Way Business Alignment 
Customer Activated Learning 
Alignment 
to need 
(organisational and individual) 
Distilling the Wisdom of the Crowds 
Alignment to Need
2011 
(avg) 
46% 
What Progress Are We Making? 
What % of L&D leaders are confident that their learning provision support the skills their business needs? 
2013 
(avg) 
61% 
2014 
(avg) 
60% 
Top learning companies 
in 2014 
97% 
2012 
(avg) 
63%
Aligning to Individual Need 
88%of learners like to learn at their own pace 
75%are happy to engage with online learning 
65%agree that they are motivated by using technologies that allow them to network and learn with others 
However… 
2in5 
L&D leaders think their staff are reluctant to learn with new media
How? 
Business 
Learning 
By starting a two-way conversation…
A call to business leaders! 
Look beyond the course 
Be open to doing things differently 
Demand that your L&D focuses on outcomes 
Embrace L&D as a partner in change 
To business leaders, we say:
Time for action. 
“Continually swapping recipes doesn’t guarantee that we can cook!” 
Head of L&D, British Council
The essential building blocks for modernising learning 
Alignment to need 
2 way business alignment 
Customer (Learner) Activated Learning 
Boosting Agility 
Flexible learning for flexible working 
Simplify 
Respond faster 
New Models of Learning 
Transforming training 
Developing a learning culture 
Integrating learning and talent 
Equipping L&D as agents of change
If you do nothing else this year… 
LINK LEARNING TO BUSINESS 
(not to fads and technologies!)
What will you do differently now?

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Laura Overton on 'Modernising Learning and Making it a Reality'

  • 1. Business Transformation Through Learning Innovation LauraOverton www.towardsmaturity.org/BenchmarkToday Modernising Learning: Making it a reality Turning talk into action! 15th October 2014
  • 2. Business leaders are hungry for what you can bring them…they just don’t know it yet.
  • 3. What is On Our Leaders’ Minds? Technology …is the biggest external force shaping business today Talent 93% of CEOs recognise the need to change strategy for attracting talent Change Three factors underpin strong business performance in any business: 1.An engaged workforce 2.The ability to continually implement change 3.Finding and nurturing the next generation of leaders
  • 4. Business wants so much more… 55% 52% 49% 47% 59% 40% 36% 94% 89% 91% 93% 89% 89% 84% Improve staff satisfaction/retention/ motivation Improve customer satisfaction Increase productivity Provide a faster response to changing business conditions Develop a better qualified workforce Help implement new processes or new products Comply with new regulations and legal requirements % of participants wanting this benefit 2013 N=447 2008 N=261 …L&D also want so much more. In 2014, the gap is only increasing…
  • 5. Does modernised learning make a difference?
  • 6. YesYes Learning innovation, done well, delivers bottom-line results: -9% staff attrition +14%productivity -12% time to competency -17% reduction in costs www.towardsmaturity.org/2014benchmark
  • 7. How do we know? 10years of research 3,500L&D leaders 44+ Countries 1.5 million data points every year = An evidence-based approach to modernising learning Freely available with thanks to Industry Ambassadors
  • 8. Distilling the Wisdom of the Crowds: The New Learning Agenda 10 years of research into L&D good practice has shown us that in order to create firm foundations for success, top performing organisations show us that we need a New Learning Agenda; one that is shared by business and learning stakeholders. This New Learning Agenda outlines nine action areas to help businesses build talent, drive performance, support change and improve agility. for more details, visit: www.towardsmaturity.org/2013benchmark
  • 9. Transform Training Develop Learning Culture Integrate Learning & Talent New Models of learning 42% use models that support learning in flow of work to shape their approach 10 70 20 What are we doing? Average We blend our use of several different technologies 22% Weactively encourage users to collaborate in building knowledge resources 15% Our learning technologies reinforce the way we recruit, onboard and develop our people 19% Distilling the Wisdom of the Crowds New Models of Learning
  • 10. The power of the blen The power of the blen The Power of the Blend at Transform Training Integrate Learning & Talent
  • 11. Devices used by staff to access work related learning and resources: 95% work computer 62% work or personal mobile phones (Managers especially) Distilling the Wisdom of the Crowds Boosting Agility Respond Faster Simplify Flexible Learning Boost Agility
  • 12. Distilling the Wisdom of the Crowds Preparing L&D for a future of change Equip L&D as Agents of Change Build relationships at the heart of the business Reflect business priorities in everything you do Dare to be different Demonstrate value Future proof yourself
  • 13. What have you learned today that will equip you to make a difference back in your workplace?
  • 14. What makes the biggest difference in between a mediocre learning strategy and an outstanding one? ALIGNMENT
  • 15. Definition of Alignment: 1. To arrange in a straight line or in a correct relative position 2. To create a position of agreementor alliance “Alignment is not a one-way street. It’s not just about making sure that you have all your ducks in a row; it’s also about making sure your business and customers recognise this fact and recognise that you have real value to offer; it’s about seeing eye to eye.”
  • 16. 2 Way Business Alignment Customer Activated Learning Alignment to need (organisational and individual) Distilling the Wisdom of the Crowds Alignment to Need
  • 17. 2011 (avg) 46% What Progress Are We Making? What % of L&D leaders are confident that their learning provision support the skills their business needs? 2013 (avg) 61% 2014 (avg) 60% Top learning companies in 2014 97% 2012 (avg) 63%
  • 18. Aligning to Individual Need 88%of learners like to learn at their own pace 75%are happy to engage with online learning 65%agree that they are motivated by using technologies that allow them to network and learn with others However… 2in5 L&D leaders think their staff are reluctant to learn with new media
  • 19. How? Business Learning By starting a two-way conversation…
  • 20. A call to business leaders! Look beyond the course Be open to doing things differently Demand that your L&D focuses on outcomes Embrace L&D as a partner in change To business leaders, we say:
  • 21. Time for action. “Continually swapping recipes doesn’t guarantee that we can cook!” Head of L&D, British Council
  • 22. The essential building blocks for modernising learning Alignment to need 2 way business alignment Customer (Learner) Activated Learning Boosting Agility Flexible learning for flexible working Simplify Respond faster New Models of Learning Transforming training Developing a learning culture Integrating learning and talent Equipping L&D as agents of change
  • 23. If you do nothing else this year… LINK LEARNING TO BUSINESS (not to fads and technologies!)
  • 24. What will you do differently now?