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‘Smart Selling’
Services

Executive
Summary
Strategy       Implementation      Consolidation           Timelines



        Some Typical Vendor Challenges

1. Related to vendor issues:
    - Value proposition based on pricing and features
    - Customer needs are different for different markets and/or products
    - Customer profiling not based in purchase motion
    - Lead generation activities driven by vendor activities
    - Customer information comes from different and disconnected sources
    - Services sales cycle is longer than product sales cycle

2. Related to vendor channel partners:
    - Lack of accurate channel partners funnel
    - Difficult to have same customer pitch everywhere
    - Partners do not assign enough resources to cover vendor expectations
    - Few partners are proactive for promoting low margin products
    - Few partners are proactive to follow-up vendor generated leads




                                       2
Strategy        Implementation        Consolidation   Timelines



     ‘Smart Selling’ Program
      Objectives

1. Positioning vendor as a proactive sales generator
   of deal opportunities.

2. Setup/develop/improve vendor/channel sales
   capabilities by equipping vendor and partner
   inbound and outbound sales teams with the right
   selling argumentation and tools to help them to
   identify customer needs instead of
   discovering what they could buy.




                                       3
Implementation        Consolidation        Timelines




                     Program Overview




                                                                                                   Lemon resources
                            Sales
                                            Develop, test and adjust key selling points.
                         Intelligence
                          Discovery

                                  Sales Toolbox         Build the right sales tools to deliver
                                     Design               the right quotation to the right
                                                                 customer on time

                     Get the right information             Database
or Lemon resources
 Vendor or partner




                     to detect opportunities               Profiling

                     Ensure sales resources are focused                      Sales
                     on the right sales opportunities                      Generation
                     at the right time.




                                                       4
Implementation               Consolidation           Timelines




                 Program Workflow
                                                           Stage 1 (Lemon): Sales Intelligence Discovery
Data needed to                                             Stage 2 (Lemon): Sales Toolbox Design
qualify leads                                              Stage 3 (vendor/partner/lemon): Database Profiling
                                       Qualifies an
                                       opportunity:        Stage 4 (vendor/partner/lemon): Sales Generation
     Profiling             Sales       - Who
      Fields               Rules       - What
                                       - When                       Audit (goal, ratios)
Training


     Profiling             Smart            Lead                      Opportunity               Sales
                         Selling Box     Qualification                 Follow up               Results
                 Audit
                                                                                   Training

                                        - Standard proposal
     Database              Sales        - Business Case                  Sales   - Customer objections
                          Toolbox         generation tool              Arguments - Sales arguments



                                                      5
Implementation       Consolidation          Timelines




              Elements of ‘Smart Selling’ Program
Vendor/partner
                                                                       Vendor/
     DB
                       ‘Smart Selling Box’                             partner
  Term
                            Prospection and                       Sales funnel
conditions
                             Qualificación

 Logo                                          Sales              Sales activities
                        CRM       Promos
                                               rules            planning and ratios



                         End customers
  Vendor /
  Partner /
  Lemon
                     Qualified      Personalized
                   appointments      quotation




                                           6
Implementation        Consolidation    Timelines



                Empowering sales stages



              Prospect      Lead               Qualified
                                                Lead          Opportunity
                                                                             Order
Target task                Customer
               Contact                      Customer
                            needs                            Engagement     Delivery
                                             buying
                                            motivation
                                                                # deals
                           # leads             # leads
   Criteria   # contacts




                                           7
Implementation        Consolidation        Timelines




Available Lemon Resources

   Sales
                              Specialists on sales argumentation
Intelligence
 Discovery

         Sales Toolbox               Specialists on sales tools
            Design


    B2B database                  Database
  searcher & profiler             Profiling


                                                    Sales
         multilanguage Sales Center               Generation




                              8
Consolidation            Timelines

References using
Lemon sales methodology

      Quickpage program launch for SME.
      HP Designjet telesales using transactional and pay-per-use selling motions.
      Channel sales development for vertical markets.
      Opportunities identification for channel VARs.



      Sales opportunities generation for new licences and customer upgrades.
      Sales funnel generation for CEM solutions into large accounts .




      Sales generation Workstations program for direct Dell and channel partners.




                                      9
Timelines




Next Steps

 Meeting with vendor/partner management
 to develop right proposal




 Collect information of current vendor/partner




 Mission Start




                                    10
Amsterdam – Barcelona – Brussels – Bristol – Madrid – Milano – München – Paris

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Smart Selling Program

  • 2. Strategy Implementation Consolidation Timelines Some Typical Vendor Challenges 1. Related to vendor issues: - Value proposition based on pricing and features - Customer needs are different for different markets and/or products - Customer profiling not based in purchase motion - Lead generation activities driven by vendor activities - Customer information comes from different and disconnected sources - Services sales cycle is longer than product sales cycle 2. Related to vendor channel partners: - Lack of accurate channel partners funnel - Difficult to have same customer pitch everywhere - Partners do not assign enough resources to cover vendor expectations - Few partners are proactive for promoting low margin products - Few partners are proactive to follow-up vendor generated leads 2
  • 3. Strategy Implementation Consolidation Timelines ‘Smart Selling’ Program Objectives 1. Positioning vendor as a proactive sales generator of deal opportunities. 2. Setup/develop/improve vendor/channel sales capabilities by equipping vendor and partner inbound and outbound sales teams with the right selling argumentation and tools to help them to identify customer needs instead of discovering what they could buy. 3
  • 4. Implementation Consolidation Timelines Program Overview Lemon resources Sales Develop, test and adjust key selling points. Intelligence Discovery Sales Toolbox Build the right sales tools to deliver Design the right quotation to the right customer on time Get the right information Database or Lemon resources Vendor or partner to detect opportunities Profiling Ensure sales resources are focused Sales on the right sales opportunities Generation at the right time. 4
  • 5. Implementation Consolidation Timelines Program Workflow  Stage 1 (Lemon): Sales Intelligence Discovery Data needed to  Stage 2 (Lemon): Sales Toolbox Design qualify leads  Stage 3 (vendor/partner/lemon): Database Profiling Qualifies an opportunity:  Stage 4 (vendor/partner/lemon): Sales Generation Profiling Sales - Who Fields Rules - What - When Audit (goal, ratios) Training Profiling Smart Lead Opportunity Sales Selling Box Qualification Follow up Results Audit Training - Standard proposal Database Sales - Business Case Sales - Customer objections Toolbox generation tool Arguments - Sales arguments 5
  • 6. Implementation Consolidation Timelines Elements of ‘Smart Selling’ Program Vendor/partner Vendor/ DB ‘Smart Selling Box’ partner Term Prospection and Sales funnel conditions Qualificación Logo Sales Sales activities CRM Promos rules planning and ratios End customers Vendor / Partner / Lemon Qualified Personalized appointments quotation 6
  • 7. Implementation Consolidation Timelines Empowering sales stages Prospect Lead Qualified Lead Opportunity Order Target task Customer Contact Customer needs Engagement Delivery buying motivation # deals # leads # leads Criteria # contacts 7
  • 8. Implementation Consolidation Timelines Available Lemon Resources Sales Specialists on sales argumentation Intelligence Discovery Sales Toolbox Specialists on sales tools Design B2B database Database searcher & profiler Profiling Sales multilanguage Sales Center Generation 8
  • 9. Consolidation Timelines References using Lemon sales methodology  Quickpage program launch for SME.  HP Designjet telesales using transactional and pay-per-use selling motions.  Channel sales development for vertical markets.  Opportunities identification for channel VARs.  Sales opportunities generation for new licences and customer upgrades.  Sales funnel generation for CEM solutions into large accounts .  Sales generation Workstations program for direct Dell and channel partners. 9
  • 10. Timelines Next Steps Meeting with vendor/partner management to develop right proposal Collect information of current vendor/partner Mission Start 10
  • 11. Amsterdam – Barcelona – Brussels – Bristol – Madrid – Milano – München – Paris