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LEAN
             PRODUCT
              DESIGN

Applying the lean startup methodology to product design.
Startups
don’t know who the
customer is or what
  the product is.
JUST DO IT
    [myth]
Startups are more like scientific


EXPERIMENTS
Product Design


        MEASURE




BUILD             LEARN
PRODUCT


STRATEGY


 VISION
BUILD
BUILD
WHAT ?
Crafting a minimum viable product.
What is an MVP ?


  Simply gets you
   through build-
 measure-learn loop
with the minimum of
       effort
Leave out any feature,
 process or effort that
  does not contribute
directly to the learning
       you seek.
build full product

  see reaction

     waste
build to prove concept

    see reaction

add/remove features
Repeat until someone finds your product

        USEFUL
[example]




The Video MVP
[example]




The Landing Page MVP
[Buffer - The Landing Page MVP]




               “After this result, I
               didn’t hesitate to
               start building the
               first minimal version
               of the real,
               functioning product.”
                                  Joel Gascoigne
                                  Founder of Buffer
[example]




The Concierge MVP
[example]




The Concierge MVP II.
[example]




The Kickstarter MVP
[app.net - The Kickstarter MVP]
[app.net - The Kickstarter MVP]
QUALITY &
DESIGN
in a minimum viable product.
If we don’t know who
  the customer is, we
 don't know what the
       quality is.
MEASURE
HOW TO


INNOVATION
ACCOUNTING
The 3 Learning Milestones

                                                             PIVOT/
        MVP                           TUNE                 PERSEVERE


   Defining the                     Improving on               Deciding to
    baseline                          baselines                stay or go


    1. Smoke Test                     1. Identify        A. Rates are improving
     2. Prototype                     2. Improve         B. Rates are even lower
       3. Launch                 3. Validated learning        than baseline


Fill in real baseline data        i.e. Activation Rate    A = keep working the loop
      conversion rates            make design changes             B = pivot
          sign-ups                   set up analytics
         trial rates                     validate
 customer lifetime value
OPTIMIZATION
     vs.
LEARNING
VANITY METRICS
      vs.
ACTIONABLE
 METRICS
LEAN DEVELOPMENT - KANBAN

BACKLOG    IN PROGRESS   BUILT   VALIDATED
KANBAN IMPLEMENTATION


           TODAY
    VALIDATE ALL FINISHED FEATURES
PLAN FOR VALIDATING UPCOMING FEATURES
SPLIT TEST EVERYTHING
[example]




Lazy registration split test
THE 3 A’s


ACTIONABLE
ACCESSIBLE
AUDITABLE
LEARN
NOT
   after-the-fact
rationalization or a
good story designed
  to hide failure
BUT
validated learning,
   demonstrating
  empirically the
    discovery of
 valuable truths
ACHIEVING FAILURE


  SUCCESSFULLY
EXECUTING A PLAN
   THAT LEADS
    NOWHERE
LEARNING FROM CUSTOMERS



EMPIRICAL not
THEORETICAL
 don’t ask customers what they want,
           they don’t know it
THE POINT



  The only way to
   win is to learn
faster than anyone
        else
MATERIALS
DON’T READ TO MANY



    BOOKS
       BUT FIND TIME FOR THESE




AND THAN GO BUILD-MEASUE-LEARN
WORKSHOP
PRODUCT DESIGN
1.
Let’s talk leap of
faith questions
2.
Craft customer
  archetype
3.
Define MVP
Launch early


Landing page in 5 minutes
Prototype


Balsamiq mockups   OmniGraffle   Mockingbird
BALSAMIQ
Get feedback on design


  Get feedback on      Create clickable versions
prototypes, designs,     from wireframes and
     anything                   designs
NOTABLE
4.
Implement kanban &
  Suggest feature
     split tests
Split tests with
OPTIMIZELY
5.
Deploy usability
 test methods
Usability testing
         guerrilla style


 Test your
              Test your   Micro usability
prototypes,
              Site map        tests
 designs...
VERIFY
6.
Let’s optimize your
   landing page
Use analytics


Track user                       Google
                 A/B testing
interaction                    analytics +
KISSMETRICS
Case study - Nicereply

 OPTIMIZING
    USP
7.
   How do you
gather feedback
Feedback

Gather ideas and opinions from customers
TOOLS
PRODUCT DESIGN
All the tools you will need
Books
 The Lean Startup - Eric Ries
 Little Bets - Peter Sims

Prototyping
 Unbounce - create landing pages with lead managment in seconds
 Balsamiq - Wireframing tool
 Mockingbird - Wireframing tool
 Pidco - Wireframing tool & Colaboration
 Axure - Wireframing tool

Feedback on Design
 Notable app - let people comment on your designs
 Invision app - Create interactive mocups & designs
All the tools you will need
A/B testing
  Optimizely - A/B testing
  Visual website optimizer - A/B testing

Usability testing
 Verify app - create usability tests from your wireframes & designs
 Tree Jack - Infromation Architecture testing
 Try my UI - Remote usability testing
 Usabilla - Gather live visual feedback

Analytics
 Inspectlet - track user interaction on your site (with mouse tracking)
 Kissmetrics - Actionable business metrics
 Mixpanel - Actionable business metrics
Feedback

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