Intralife2011_JamesRobertson

Delivering a mobile enterprise

James Robertson, Step Two Designs

Email: jamesr@steptwo.com.au
Twitter: s2d_jamesr

{ The world
has changed }

Step Two Designs (www.steptwo.com.au) Europe • May 2011

{ What about staff
in our organisations? }


Four types of enterprise mobility

1. Mobile connectivity 2. Mobile productivity

3. Fieldforce automation 4. Desktop replacement


1. Mobile connectivity

  Email
  Address book
  Calendar
  Real-time comms, presence awareness
  Corporate and operational news


Screenshot provided courtesy of TDC Mobile


2. Mobile productivity

  Focus is on knowledge workers
  Provide always-available functionality
  Not a desktop replacement
  Very different design approaches
  Integrate with device capabilities


Screenshot provided courtesy of UK Parliament


Screenshot provided courtesy of QUT


3. Fieldforce automation

  This has been happening for more than a decade
  Dedicated, often ruggedised devices
  Single-purpose applications
  Offline synchronisation with back-end systems
  Huge productivity benefits


4. Desktop replacement

  Why is it that senior management get all the cool
toys first!?
  Mobile versions of desktop tools
  3G and wi-fi connectivity
  Very different from other three scenarios


Delivering a mobile enterprise

1st PRINCIPLE

Don’t deliver a
“mobile version”
of your intranet


2nd PRINCIPLE

Target true
mobile and field
needs


{ What six things
do staff need on their
mobile devices? }


Screenshots provided courtesy of UK Parliament


3rd PRINCIPLE

Mobile devices
are personal
devices


4th PRINCIPLE

Reach the
broadest range
of devices


5th PRINCIPLE

Have a mobile
enterprise
strategy


Who and what? Where?

  What are the common   Where in Australia must it
tasks for mobile devices? work?
  Key information needed?   What other countries and
  Enterprise systems? networks should be
  One-way or two-way? supported?

  What mobile capabilities   Will international roaming
should be used? be supported?

  Are there key groups of
staff with specific needs?


How? When?

  What devices will be   What will be delivered
supported? initially?
  Will phones be provided?   Longer-term vision?
  How to gain access?   Phased approach?
  In-house developed, or   How to respond to new
third-party? devices and capabilities?
  Security?
  Data protection?


How much? Why?

  What is the budget for   Business benefits?
delivering mobile   How will these be
functionality? measured?
  How will data charges   How will core business
incurred by staff be needs be supported?
covered?   How does mobile support
long-term strategic plans?


6th PRINCIPLE

Start simple,
and target
business needs


The Intranet Innovation
Awards are now open for
entries:
www.steptwo.com.au/iia

It’s free to enter, and your
chance to win a lovely glass
trophy!

(Closing date is May 31)


James Robertson, Step Two Designs

  Email: jamesr@steptwo.com.au
  Twitter: s2d_jamesr
  Website: www.steptwo.com.au
  Blog:
www.steptwo.com.au/columntwo
  Articles:
www.steptwo.com.au/subscribe


Intralife2011_JamesRobertson

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