As organizations pursue growth strategies by expanding their reach and making themselves more relevant through digital experiences, greater complexity and coordination become challenges to offering a cohesive service to users. Effective and sustainable delivery relies on a governance framework that is flexible and reliable; a true platform for sustainable growth. A model that addresses the intersection of strategy, standards, teams and policies, offers a deceivingly simple plan with a tangible execution challenge: how do you rally everyone around the same vision and principles at one point in time and ensure that it will live on as the org changes? This session focuses on overcoming barriers to short and long-term success through governance and stewardship, and how the day-to-day actions are as essential as “the big plan” as orgs strive to accomplish more.

1. GETTING YOUR ACT TOGETHER AND KEEPING IT THAT WAY
Digital Governance
#MX14CONF LIVIA LABATE @LIVLAB

2. MAKE THE
COMPLEX
CLEAR
See: Richard Saul Wurman, Information Anxiety 2

3. GOVERNANCE
IS CLARITY

5. +
CHANNEL
SOLUTIONS
ENABLING
PLATFORMS

6. Conductor Marin Alsop and the Baltimore Symphony Orchestra

8. EPISODIC
AMNESIA

9. DIGITAL
STEWARDSHIP

10. Yes, separating digital and non-digital is artificial.
Experiences take place with and without digital interactions.
However, digital interactions are hard to avoid in a world of
almost ubiquitous tech. By talking about digital touchpoints to
discuss governance we pretty much cover the ecosystem. In
most cases. Side effects may vary.
Caveat Audiens

11. DIGITAL
STEWARDSHIP

12. Governance is a way to
distribute decision-making
authority for strategy, policy,
and standards throughout
an organization.
— Lisa Welchman

13. STEPS TOWARDS
GOVERNACE
1. Define your stewardship team
2. Establish who is responsible for strategy
3. Establish who is responsible for policy
4. Establish who is responsible for standards

14. ACT
TOGETHER

15. Torre pendente di Pisa, Pisa, Italy

16. CHANGE
OVER
TIME

17. CLARITY
IS YOUR
IMPERATIVE1

18. STEWARDSHIP
NOT
OWNERSHIP2

19. IT DOESN’T
MATTER HOW
OTHERS DO IT3

20. NEVER
START
FROM ZERO4

22. AUTHORITY IS
EMPOWERMENT
IS AUTHORITY5

23. BEING A
GOVERNANCE
CHAMPION
IS EXHAUSTING6

24. MOMENTUM
IS NEVER
TAKING IT
FOR GRANTED7

26. LONG-TERM
VALUE
IS NOT A
LEAP OF FAITH8

28. DON’T FIGHT
REALITY

29. Keep in touch: @livlab, livia.labate@gmail.com
Thank you!