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建和書屋的故事
建和書屋的故事
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Customer centricity credentials slideshare

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Customer Centricity Limited is a full service Organisational Health Consulting firm that focuses on the wellness factor in organisations especially as may emanate from people and communication issues.

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Customer centricity credentials slideshare

  1. 1. SYNERGISED COMMUNICATION MESSAGE ENGAGED & ENTHUSIASTIC STAFF CONTINUALLY PRODUCTIVE WORKFORCE PROFITABLE BUSINESS CONSISTENTLY EFFICIENT PROCESSES
  2. 2. THE NEED is a full service Organisational Health Consulting firm that focuses on the wellness factor in organisations especially as may emanate from people and communication issues. Centricity Limited Customer
  3. 3. We go round the customer twice Our Philosophy
  4. 4. THROUGH-THE-LINE MEDIA COMMS ADVERTISING EVENTS  DIRECT MARKETING  PR PEOPLE COMMS IMPACT SKILLS CUSTOMER SERVICE  TEAMING  LEADERSHIP  SELLING IDENTITY  ESSENCE  VISION  MISION  VALUES DESIGN  STYLE  TONE  EMBEDMENT  IMPACT MESSAGE BRAND COMMUNICATION COMMUNICATION SYNERGY #theCONTINUUM
  5. 5. OUR SERVICESTRAINING CULTURE/ CHANGE MANAGEMENT CONSULTING STRATEGY SESSIONS DATABASE RESEARCH SERVICE MONITORING/ MYSTERY SHOPPING LAUNCH EVENTS ART EXHIBITIONS
  6. 6. overall methodology DRAMA IMPACT STYLE CHANGE
  7. 7. overall methodology DRAMA IMPACT STYLE CHANGE PRE TRAINING TRAINING EVENT POST TRAINING
  8. 8. overall methodology DRAMA IMPACT STYLE CHANGE PRE TRAINING TRAINING EVENT POST TRAINING • Content Development • Personality test • Observation • Pre-work (Case Studies, reference materials etc) • Personal application- focused • 2 or more trainers • Experiential • Pot pourri of delivery mechanic • Exciting slides, Videos (including our recording), Role play – Nollywood, Workbooks, Activities • Action Points • Post-test • Training Report • Mystery shopping • Database Relationship management • MGM Club • Honourary membership to CUSPA
  9. 9. FSI Telco O&G ICT
  10. 10. Govt F M acility gt Est Health Edu. Law
  11. 11. C FMCG viationA Arts onsulting ospitalityH Kechi’sFINE ART  FASHION Books & Uka Wu Ilu Refined For Rebirth
  12. 12. Thank You Contact Info Email: adaa@customercentricityltd.com Customer Centricity Limited Ground Floor 15, Biaduo Street Off Keffi Street South West Ikoyi Web: www.customercentricityltd.com Twitter: @c_centricity Ada Obuekwe Cell: +234.803 401 7914

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