2. Administrative Services
WHAT WE’LL COVER
• Current social media landscape
• Messaging apps & SMS
• Bots – what are they & some examples
• Build your own bot!
• Q&A
Housekeeping: Conversation is welcomed. Try to
tie back to 311, contact center, customer service.
Not Facebook 101. Contact me for training advice.
11. Administrative Services
TWITTER
• Still the best customer service platform
• #1 news app in Apple store
• Important for media outlets & journalists
• Works best in conjunction with social media
management tools like HootSuite, Sprout Social,
Buffer, etc.
• Twitter Flight School
(https://twitterflightschool.com)
12. Administrative Services
PERISCOPE
• Live video streaming app
• Integrates with Twitter
• Now supports more than 24 hour archiving
• Periscope hit 200 million broadcasts on its 1st
birthday (and 1 million hours of live streams
every single day)
17. Administrative Services
SNAPCHAT
• Snapchat announces users are watching 10
billion videos a day on the app, up from 8 billion
in February.
• They also stated that more than 1/3 of
Snapchat’s daily users create Stories
(collections of photos and videos from the last
24 hours).
• Terrific platform for under 35 crowd, but will
continue to “age up”