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Maximum Valuable
Product Manager
Lviv Project Management Day
25.11.2017
MVPM
Head of BA & PMO
Помогаю разрабатывать ИТ-
решения от концептуальной идеи
до запуска в эксплуатацию
эффективно и с удовольствием.
● 18 лет в сфере управления ИТ,
● 10 лет в аналитике,
● «Best PM of the year»
@ Kyiv PM Day 2017.
Евгений Антонов
Maximum Valuable
Product Manager
1. Что такое продукт
в современном мире.
2. Зачем продукту менеджер.
3. Чем он отличается от других
типов руководителей в ИТ.
4. Каким набором характеристик
должен обладать менеджер
продукта.
«MVPM: Minimum Viable Product Manager»
ЧТО
ТАКОЕ ПРОДУКТ
Я изобретал, а Джобс
зарабатывал на этом
деньги... продукт,
с которого мы начинали,
придумал я»
«
Стив Возняк
30.09.2017, Киев
19901977
Commodities
EXTRACT
PRICING
Market Premium
COMPETITIVE
LEVEL
Undifferentiated
Differentiated
NEEDS OF
CUSTOMERS
Irrelevant to
Relevant to
Goods
MAKE
Services
DELIVER
Experience
STAGE
Transformation
COACH
Source: «The Experience Economy»
Pine & Gilmore, 1998
The Progression of Economic Value
ЧТО ТАКОЕ ПРОДУКТ
в современной экономике ?
Product definition
A good, idea, method, information or service created as a result of a process and
serves a need or satisfies a want. It has a combination of tangible and intangible
attributes (benefits, features, functions) that a seller offers a buyer for purchase.
P R O D U C T D E V E L O P M E N T L I F E C Y C L E
IT company
Consumers
DEFINE DEVELOP DELIVER
LaunchVision
DISCOVER DEPLOY
target
audience
Developers
needs
solution
requirements
problem product
Market IT Business
ЗАЧЕМ
ПРОДУКТУ МЕНЕДЖЕР
HOW?
build
the product
right
WHAT?
build
the right
product
WHEN?
build
the product
in time
Business
Opportunity
Technical
Feasibility
Organisation
Capability
How we build a successful product
success
of
product
How to design MVP
How to build MVP
versus
How not to build MVP
feasible
valuable
usable
delightful
Minimum Viable Product: Howto
Development Team
Acceptance
Criteria for
delightful?
How much?
I want the same hat!
Product Manager
build
the right
product
build
the product
right
build
the product
right time
ЧЕМ
МЕНЕДЖЕР ПРОДУКТА
ОТЛИЧАЕТСЯ ОТ ДРУГИХ РОЛЕЙ
P R O D U C T M A N A G E M E N T
PROJECT MANAGEMENT
RETIRE
IMPROVE
OPERATIONS
SALES
MARKETING PRODUCT OWNER
Product vs. Project and Other Managements
DEPLOYDEVELOPDEFINEDISCOVER DELIVER
project
manager
Product Manager vs. Project Manager
product
manager
deliver a successful project
taking into account all project
constraints and dependencies
● Project budget
● Project resources
● Project plan
● Project risks
● Project schedule
● Work breakdown
structure
● People management
develop and deliver
the product to a customer
so that he buy and use it
● Strategy
● Market research
● Product vision
● Feature
prioritization
● Product lifecycle
● Customer
satisfaction
● Revenue (P&L)
WHAT? WHY? WHEN? WHO?
● Working with
development team
● Working with customers
● Product roadmap
● Release planning
● Product delivery
product
owner
product
manager
strategy and overall
success of the product
maximizing the output
of the development team
● «Voice» of Customer
● Needs definition
● Features/US definition
● Features prioritization
● Product vision
● Product roadmap
● Release planning
● Personas
● Ensure US’s
are «Ready»
● Backlog grooming
● Collaboration with
development team
● Release tracking
● US acceptance
● Portfolio management
● Business case
● Segmentation
● Competitive
analysis
● Buy vs. Build
● Price, Place,
Promotion
● Forecasting
● End of life
Product Manager vs. Product Owner
WHAT?
WHEN?
Product Manager vs. Product Owner in SAFe
КАКИМ
ДОЛЖЕН БЫТЬ
МЕНЕДЖЕР ПРОДУКТА
Responsibilities
DESIGN TECHNOLOGIES
MARKETING
DEVELOPMENT
BUSINESSUSERS
product
of Product Manager
UX
Require
ments
Strategy
Vision
Features
Revenue
PM Cares
DESIGN TECHNOLOGIES
MARKETING
DEVELOPMENT
BUSINESSUSERS
Profit LostsLean Canvas Metrics
Journey Map
Personas
Mockups
UI Design
User Stories
Impact Map
Goals
Architecture
Roadmap
Backlog
Releases
Prioritization
Forecasts
UX
Require
ments
Strategy
Vision
Features
Revenue
PM
Outcomes
NFR
Market
Research
UAT, A/B
Testing
Feedback
Handling
Staff
Growth
ASSESSMENT
SCALE
100%50%IMPORTANCE
Product Manager Skills: Knowledge
User/Customer
Industry/Domain
Product
Technology
User Experience Design
Business and Financial
ASSESSMENT
SCALE
100%50%IMPORTANCE
Product Manager Skills: Process
Customer Discovery
Product Discovery
Product Optimization
Product Development
ASSESSMENT
SCALE
100%50%IMPORTANCE
Product Manager Skills: Individual
Team Collaboration
Product Evangelism
Time Management
Stakeholder Management
Leadership
Holistic View
the end of the story
BECOME A VALUABLE
PRODUCT MANAGER
ONE DOES NOT SIMPLY
Steve Wozniak
Great managers are built on
great products
Elon Musk
yevgeniy.antonov@jbs.com.ua
linkedin.com/in/mckros
goo.gl/MZ8HmS
may the love be with you!
Useful Links
➔ Welcome to the Experience Economy
➔ What is a Digital Product
➔ Defining Product
➔ Finding the Minimum Viable Product
➔ MVP and MMP
➔ Clean up the mess with MVP
➔ The Product Manager vs. Project Manager
➔ Product Management vs. Project
Management
➔ Comparing the Product Manager
and the Product Owner Role
➔ Product Owner vs. Product Manager
Exploration
➔ Good Product Manager / Bad Product
Manager
➔ What Is a Product Manager, Actually?
➔ Behind Every Great Product
➔ MVPM: Minimum Viable Product Manager
➔ The Black Box of Product Management
➔ Silicon Valley Product Group
➔ 280Group — Optimal Product Management
➔ Lean Canvas from LEANSTACK
➔ Business Model Canvas & Value Proposition
Canvas from Strategyzer
➔ Черты великого продакт-менеджера

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Євгеній Антонов "Maximum Valuable Product Manager." Lviv Project Management Day 2017

  • 1. Maximum Valuable Product Manager Lviv Project Management Day 25.11.2017 MVPM
  • 2. Head of BA & PMO Помогаю разрабатывать ИТ- решения от концептуальной идеи до запуска в эксплуатацию эффективно и с удовольствием. ● 18 лет в сфере управления ИТ, ● 10 лет в аналитике, ● «Best PM of the year» @ Kyiv PM Day 2017. Евгений Антонов
  • 3. Maximum Valuable Product Manager 1. Что такое продукт в современном мире. 2. Зачем продукту менеджер. 3. Чем он отличается от других типов руководителей в ИТ. 4. Каким набором характеристик должен обладать менеджер продукта. «MVPM: Minimum Viable Product Manager»
  • 5. Я изобретал, а Джобс зарабатывал на этом деньги... продукт, с которого мы начинали, придумал я» « Стив Возняк 30.09.2017, Киев
  • 7. Commodities EXTRACT PRICING Market Premium COMPETITIVE LEVEL Undifferentiated Differentiated NEEDS OF CUSTOMERS Irrelevant to Relevant to Goods MAKE Services DELIVER Experience STAGE Transformation COACH Source: «The Experience Economy» Pine & Gilmore, 1998 The Progression of Economic Value
  • 8. ЧТО ТАКОЕ ПРОДУКТ в современной экономике ? Product definition A good, idea, method, information or service created as a result of a process and serves a need or satisfies a want. It has a combination of tangible and intangible attributes (benefits, features, functions) that a seller offers a buyer for purchase.
  • 9. P R O D U C T D E V E L O P M E N T L I F E C Y C L E IT company Consumers DEFINE DEVELOP DELIVER LaunchVision DISCOVER DEPLOY target audience Developers needs solution requirements problem product Market IT Business
  • 11. HOW? build the product right WHAT? build the right product WHEN? build the product in time Business Opportunity Technical Feasibility Organisation Capability How we build a successful product success of product
  • 12. How to design MVP How to build MVP versus How not to build MVP feasible valuable usable delightful Minimum Viable Product: Howto
  • 13. Development Team Acceptance Criteria for delightful? How much? I want the same hat! Product Manager build the right product build the product right build the product right time
  • 15. P R O D U C T M A N A G E M E N T PROJECT MANAGEMENT RETIRE IMPROVE OPERATIONS SALES MARKETING PRODUCT OWNER Product vs. Project and Other Managements DEPLOYDEVELOPDEFINEDISCOVER DELIVER
  • 16. project manager Product Manager vs. Project Manager product manager deliver a successful project taking into account all project constraints and dependencies ● Project budget ● Project resources ● Project plan ● Project risks ● Project schedule ● Work breakdown structure ● People management develop and deliver the product to a customer so that he buy and use it ● Strategy ● Market research ● Product vision ● Feature prioritization ● Product lifecycle ● Customer satisfaction ● Revenue (P&L) WHAT? WHY? WHEN? WHO? ● Working with development team ● Working with customers ● Product roadmap ● Release planning ● Product delivery
  • 17. product owner product manager strategy and overall success of the product maximizing the output of the development team ● «Voice» of Customer ● Needs definition ● Features/US definition ● Features prioritization ● Product vision ● Product roadmap ● Release planning ● Personas ● Ensure US’s are «Ready» ● Backlog grooming ● Collaboration with development team ● Release tracking ● US acceptance ● Portfolio management ● Business case ● Segmentation ● Competitive analysis ● Buy vs. Build ● Price, Place, Promotion ● Forecasting ● End of life Product Manager vs. Product Owner WHAT? WHEN?
  • 18. Product Manager vs. Product Owner in SAFe
  • 20. Responsibilities DESIGN TECHNOLOGIES MARKETING DEVELOPMENT BUSINESSUSERS product of Product Manager UX Require ments Strategy Vision Features Revenue PM Cares
  • 21. DESIGN TECHNOLOGIES MARKETING DEVELOPMENT BUSINESSUSERS Profit LostsLean Canvas Metrics Journey Map Personas Mockups UI Design User Stories Impact Map Goals Architecture Roadmap Backlog Releases Prioritization Forecasts UX Require ments Strategy Vision Features Revenue PM Outcomes NFR Market Research UAT, A/B Testing Feedback Handling Staff Growth
  • 22.
  • 23. ASSESSMENT SCALE 100%50%IMPORTANCE Product Manager Skills: Knowledge User/Customer Industry/Domain Product Technology User Experience Design Business and Financial
  • 24. ASSESSMENT SCALE 100%50%IMPORTANCE Product Manager Skills: Process Customer Discovery Product Discovery Product Optimization Product Development
  • 25. ASSESSMENT SCALE 100%50%IMPORTANCE Product Manager Skills: Individual Team Collaboration Product Evangelism Time Management Stakeholder Management Leadership Holistic View
  • 26. the end of the story BECOME A VALUABLE PRODUCT MANAGER ONE DOES NOT SIMPLY Steve Wozniak Great managers are built on great products Elon Musk
  • 28. Useful Links ➔ Welcome to the Experience Economy ➔ What is a Digital Product ➔ Defining Product ➔ Finding the Minimum Viable Product ➔ MVP and MMP ➔ Clean up the mess with MVP ➔ The Product Manager vs. Project Manager ➔ Product Management vs. Project Management ➔ Comparing the Product Manager and the Product Owner Role ➔ Product Owner vs. Product Manager Exploration ➔ Good Product Manager / Bad Product Manager ➔ What Is a Product Manager, Actually? ➔ Behind Every Great Product ➔ MVPM: Minimum Viable Product Manager ➔ The Black Box of Product Management ➔ Silicon Valley Product Group ➔ 280Group — Optimal Product Management ➔ Lean Canvas from LEANSTACK ➔ Business Model Canvas & Value Proposition Canvas from Strategyzer ➔ Черты великого продакт-менеджера

Editor's Notes

  1. Но для начала разрешите представиться. Меня зовут Евгений Антонов, я возглавляю ПМО в компании JBS. Довольно давно занимаюсь управлением ИТ и уже лет 10 причисляю себя к аналитикам. А ещё обожаю докапываться до разных интересных теорий и приводить их в порядок. Тут что-то такое написано про меня, что должно вызвать ваше доверие ко мне и объяснить почему меня нужно слушать. На самом деле это мало кого убедит — меня бы точно не убедило. Мне нужно сказать что-то такое, более личное, более близкое вам, чтобы вы мне подарили своё внимание следующие 30 минут. Поэтому я должен вам признаться. Не все мои проекты были успешными. Есть ещё в зале люди, которые могут признаться, что не все их проекты взлетали? Возможно эта лекция вам будет полезна. Я стал думать почему. Цикл Колба. Разные команды, разные домены, разные технологии. Заметил общую составляющую. Проблема с менеджментом на моих проектах. Не взлетают. Знакомые начали говорить о Продуктах. Уманский стал продукт менеджером. Я стал посещать митапы. Кто такой этот продукт? Зачем он нужен? Какой он нужен? Я стал разбираться. И подвернулась эта конференция. И поэтому я тут.
  2. https://ain.ua/2017/10/02/o-chem-govoril-voznyak-v-kieve#
  3. Ты помнишь, как всё начиналось, всё было впервые и вновь, мы строили ... строили и наконец построили. Если бы Воз продолжал делать компьютеры, то они были бы вот такими. А Джобс сделал их вот такими. Как говориться, почувствуй разницу. И дело не только в том, что технологии изменились, как-никак между этими продуктами добрых сорок лет. Но дело также и в отношении к тому, что и как делали инженеры в компании Эпл. Гений Джобса был не в том, чтобы делать хорошие компьютеры. Он всю жизнь посвятил тому, чтобы делать нужные продукты, желанные продукты, продукты, которые хорошо продаются.
  4. Почему некоторые продукты продаются хорошо, а другие не очень? Модель Прогресса экономической ценности. Опубликовано в Харвард Бизнес Ревью в 1998. Пересматривалась несколько раз. Подсмотрел у Алексея Егошина. Она говорит о том, как человечество научилось извлекать экономическую выгоду. ... На какой ступени находится современный продукт?
  5. Работаем с публикой вместе Что за продукт перед нами? А что на самом деле продаёт Тесла? Только ли автомобиль? Помните о прогрессе экономической ценности, что мы разбирали ранее? Тесла сегодня — это не только товар, и даже не сервис, хотя обновления ПО существенно изменяют функционал данного решения. Тесла с самого начала продаёт ощущения, как в люксовых автомобилях гигантов автомотива. Но, кроме этого, Илон Маск под брендом Теслы занимается трансформацией не только индустрии, но и всего мира: от потребления электроэнергии до решения транспортных проблем. Как же ему удаётся создавать успешные продукты? В чём секрет?
  6. Секрет, какой ещё секрет? Секрета никакого нет. Я не открою Америки. Всё просто. Представьте, что.... Для того, чтобы создать успешный продукт, нужно пройти по цепочке предоставления ценности. Это ещё одна модель, сильно упрощённая, но достаточная для понимания. Собственно сама разработка касается, только трёх фаз между Видением и Запуском. Но, чтобы обеспечить успешность продукта на рынке, необходимо выполнять и две крайних фазы ЖЦ. Модель 5Д, как я её назвал. Чуть позже мы дополним её ещё двумя, когда будем обсуждать отличия продукта от других менеджеров.
  7. https://www.linkedin.com/pulse/finding-minimum-viable-product-mvp-michael-mkpadi/ http://www.romanpichler.com/blog/minimum-viable-product-and-minimal-marketable-product/ Как нужно конструировать продукт: Осуществимый, Полезный, Удобный, Восхитительный
  8. Знаете, а это не такой простой вопрос, как может показаться. Пока я копался в теме, я наткнулся на множество статей в интернете о том, что это за зверь такой ПМ, о заблуждениях относительно этой роли, а также многочисленные сравнения продукт против проджетка, продукт против маркетинга, продукт против аналитика, продукт против супермена, хищника и кого-угодно ещё. Сейчас постараемся расставить всё точки над умляутами.
  9. Проджект менеджмент — это как курортный роман — обе стороны знают, что это ненадолго и стараются, чтобы было как в сказке. Но мы-то знаем, как оно бывает в реальности: начинаются споры кто кого недолюбил и кто кому сколько должен. Продукт менеджмент можно сравнить с женитьбой: обе стороны клянуться любить друг друга до гроба, поддерживать и радости и в горе, вести семейный бюджет и всё такое. Во всяком случае на словах. Да, развод возможен, и менеджер таки может уйти к другому продукту или продукт сменить менеджера, но разница именно в отношениях.
  10. http://www.artisinproduct.com/product-vs-project/ https://www.projectmanager.com/training/product-manager-vs-project-manager https://blog.aha.io/the-product-manager-vs-project-manager/ https://viktorbezhenar.in.ua/2016/11/09/product-manager-vs-project-manager/
  11. Вернёмся к вопросу полезности ПМ.
  12. Успешный продукт находится там, где встречаются пользователи и бизнес. Правилам, по которым они играют в свои игры изучает маркетинг. Чтобы продукт создать необходима разработка. А инженеры-разработчики используют технологии, которые и лежат в основе продукта. Каким он будет определяет дизайн, который включает и архитектуру (как продукт устроен изнутри) и интерфейс (как он выглядит снаружи). Чтоб продукт был успешным нужно обязательно ответить на следующие вопросы... https://pragmaticmarketing.com/resources/articles/product-management-the-executive-secret-weapon#
  13. Зоны особого внимания ПМ мы уже с вами знаем. А теперь подумаем какими компетенциями должен обладать идеальный сферический ПМ в вакууме. ЮХ... Прибыль. Цели: метрики, KPI, OKR, NPS (главный показатель успешности продукта) Сейчас разберём какими артефактами жонглирует ПМ. Проблема.... Видение. Требования: функциональные, нефункциональные, пользовательские (юзерстори, юзкейсы). От которых сильно зависит и дизайн и выбор технологий. И то, какими характеристиками будет обладать продукт. Какие у него будут фичи.
  14. Knowledge: User/Customer Knowledge (10) – Is the product owner the company acknowledge expert on his target users/customer? Industry/Domain Knowledge (10) – What is the product owner’s knowledge of the industry and domain? Product Knowledge (10) – What is the level of knowledge of the product owner’s product? Technology Knowledge (8) – What is the level of knowledge of the underlying technology? How current is his technology knowledge? User Experience Design Knowledge (7) – How knowledgeable is the product owner on the topics of user experience design? Does he understand the various competencies within UX and does he appreciate and fully utilize this team? Business and Financial Knowledge (7) – Does the product owner understand the economics and financial dynamics of his product?
  15. Process Skills: Customer Discovery Process (7) – Customer discovery includes customer interviewing skills, opportunity assessments and understanding of customer development programs. Product Discovery Process (9) – This is all about getting to minimum viable product. This includes both qualitative techniques including user prototypes and user testing, as well as quantitative techniques including live-data prototypes and split testing. Product Optimization Process (9) – These are the skills to rapidly improve and refine existing products especially with optimization techniques and A/B testing. Product Development Process (7) – Does the product owner have a deep understanding of the product development process (e.g. Scrum) and understand his critical role in creating and managing the backlog of work?
  16. Individual Skills: Team Collaboration Skills (10) – How effectively does the product owner work with the lead developer and the lead designer? Is it a collaborative relationship? Is there mutual respect? Is the product owner involving the lead developer and designer early enough and providing them direct access to customers? Product Evangelism Skills (9) – How effectively is the product owner sharing the vision for the product and motivating the full product team as well as the various stakeholders and others in the company that must contribute to the product in one way or another? Time Management Skills (8) – How well does the product owner manage his time? Is he able to ensure he has sufficient time to work on the critically important topics, or is he using most of his time on daily fire fighting? Is he fully utilizing his project manager/ScrumMaster? Stakeholder Management (7) – How good is the product owner at managing his stakeholders across the company? Do they feel like they have a true partner in product that is genuinely committed to their business success? Leadership Skills (6) – The product owner does not actually manage anyone, but they do need to lead, influence and motivate people, so leadership skills are important. Community Management (5) – What is the product owner’s skills in community management and gentle deployment techniques? Holistic View of Product (5) – Does the product owner strive to maintain a holistic view of product and ensure that the end-to-end experience is strong?