Digital maturity matters
It matters in every industry
And the approaches that digitally mature companies use can be adopted by any company that has the leadership drive to do so
The future is arriving quickly. Take action now to create your own digital advantage
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2013 03-05 competitive advantage of digital transformation
1. Transform to the power of digital
COMPETITIVE
ADVANTAGE OF
DIGITAL
TRANSFORMATION
&
SOCIAL CRM
Martin Hack
Head of Salesforce.com at Capgemini Consulting D/A/CH
Hannover, 5th March 2013
19. Step 1: Assess where you are with our DigitalMaturityAssessment
based on industry benchmarks
19
1) DMA = Digital Maturity Assessment
Structured questionnaire to assess
the company’s
‒ Transformation Management
Intensity
‒ Digital Intensity
Contains benchmarks of leading
global corporations
DMA1 Tool
www.capgemini-consulting.com/dma
Are you
behind?
Customer
understanding
Customer
experience
Process
automationDecision making
HR processes
Top performers of the industry based on MIT-CC surveyYour positioning based on CC maturity model
Are you
aligned
on priorities?
Vision
Engagement
GovernanceSkills
Ways of
working
22. For details on our Thought Leadership, please visit:
www.capgemini-consulting.com/think
For details on our Digital Maturity Assessment, please visit:
www.capgemini-consulting.com/dma
Martin Hack
Head of Salesforce.com – D/A/CH
Capgemini Consulting
Karlstrasse 12, D-80333 Munich
Phone: +49 151 4025 1418
E-Mail: martin.hack@capgemini.com