Digital Workplace Experience Conference - Reimagine the way work gets done

©2017 Avanade Inc. All Rights Reserved.
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Reimagine The Way Work Gets Done
Digital Workplace Experience 2017

<Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved.
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Michelle Caldwell - NA Digital Workplace Lead
PMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director

Introduction
Digital Workplace Defined
Low Hanging Fruit
Digital Workplace Futures
Digital Workplace Trends
Benefits of a Digital Workplace
Digital Workplace Platform
Wrap Up
Agenda

How do you define Digital Workplace ?

© 2016 Avanade Inc. All Rights Reserved.
52
“A digital workplace
integrates applications with
information and collaboration
in an intelligent context that
is tailored to the employee’s
industry, role, location and
tasks to create competitive
advantage, increase
productivity, reduce costs
and speed up innovation.”

How do you adapt to the changing expectations of your existing and new
workforce to attract and retain talent?
Digital natives
will have 20 different
jobs and
different careers in
their lifetime5
What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate?
of the workforce will be millennials
by40% and they could be working with their grandfathers
2020
What is the potential of a “liquid workforce in the cloud” for your
financial institution?
By 2025,
45% of workers will be
contractors
How can digital technologies empower the workforce and what skills
does your financial institution really need in the future?
Technology has
made us 5X more productive
since 1972
years
of jobs could be automated in
the next47% 15
What impact will robotics and automation have for the back office of
your financial institution?
As we become more connected, how do we build an
environment to connect with the global workforce
anywhere, anytime?
THE DRIVING NEED FOR A DIGITAL WORKPLACE

Case Study
Examples of what Avanade is doing with Microsoft technology to transform our Digital Workplace

What was missing?
Information the field needs is in many places within the enterprise

What was missing?
• Not all locations are mobile friendly
• Searching brings back too much information that is often useless
• They are not always aware of some of the great assets we have to help them in their
roles
• Finding information you need while out with clients was next to impossible
The answer …

Digital@your fingertips
• PowerApps provided a way for us to easily
aggregate disparate information
• Multiple data connectors utilized – 0365 Users, RSS,
Common Data Model (CDM)
• Easy, user friendly touch-based interaction
• Targeted search within categories

Capitalizing on the “Power” in PowerApps
• We utilized Collections to cache data
• By caching data the app can be used offline and we save on both
time and cellular data costs.
• Once data is loaded (cached) it only loads data when there is new
data available.
• The Common Data Model (CDM) provided the fastest
and most reliable information loading experience
• We began with SharePoint Lists but moved over to the CDM to
mitigate load lags but we found that the CDM was more robust
and flexible than the SharePoint Lists
• We created an Image Library in CDM to store images that are
referenced in our screens & blogs

Capitalizing on the “Power” in PowerApps
• We used inline streaming audio & video
capabilities to showcase our AvanadeInc
YouTube channel & podcasts.
• We have a sister app for
creating/maintaining content so content
owners can each maintain their own.
• Creating simple forms-based apps are easy with
PowerApps so these sister apps were created &
distributed very rapidly.

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Bringing rapid digital solutions to the field

• Pilot phase complete & full scale roll-out to the field was on 10/20/16
• Increase in pipeline origination and use of field materials
• Provide real-time feedback and rating of materials
• “One stop shop” to gain access to all important customer facing sales
and thought leadership material even if offline
• Easy access to client evidence
• “Demo” mode dual purpose application to show Avanade’s innovation
to customers and secure sensitive customer data
Results Realized

• Most meetings start 12 minutes
after
the scheduled start time
• Hard to switch the person “driving”
the meeting
• Meeting flow interrupted when
people try to share content
• Ideas are lost…
Most meetings are not productive

• Audio/video quality is often poor
• Participants can’t see analog content
• Remote participants aren’t visible
on screen (hidden behind content)
• Participants disengage because they
can’t see each other/content
• Ideas and outputs can get lost
post-meeting
Being a remote participant is frustrating

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A tale of two meetings

Modern Collaboration
Leveraging the Power of 0365

Generational Preferences at Work -Bruce Tulgan
Characteristics Maturists
(pre-1945)
Baby Boomer
(1946-1964)
Generation X
(1965-1977)
Generation Y
(1978-1989)
Generation Z
(1990-2000)
Formative experiences Second world war
Rationing
Rock ‘n Roll
Nuclear families
Defined gender roes –
particularly for women
Cold War
Post War boom
“Swinging 60s”
Apollo Moon landings
Youth culture
Woodstock
End of Cold War
Fall of Berlin Wall
Live Aid
Introduction of first PC
Early mobile technology
Latch-key kids
Rising levels of divorce
9/11 terrorist attacks
PlayStation
Social media
Invasion of Iraq
Reality TV
Google Earth
Economic downturn
Global warming
Mobile devices
Arab Spring
Produce own media
Cloud Computing
Wiki-leaks
Percentage in NA workforce
1% 30% 27% 28% 14%
Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability
Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics”
Attitude toward career
Jobs are for life
Organizational – careers are
defined by employers
Early “portfolio” careers – loyal
to profession, not necessarily
employer
Digital entrepreneurs – work
“with” organizations not “for”
Career multitaskers – will move
seamlessly between
organizations and “pop-up
businesses
Signature product
Automobile Television Personal Computer Tablet/Smart Phone
Google Glass, graphene, nano-
computing, 3-D printing,
driverless cars
Communication media
Formal Letter Telephone E-mail and text message Text or social media Hand-held communication
Communication Preference
Face-to-face meetings
Face-to-face ideally but
increasingly will go online Text message or email Online and mobile (txt msg) Facetime

It’s a Journey!

Avanade’s Point of View on Collaboration
Technology can be the enabler
A modern collaboration platform supports many
modalities
A continuous suite to minimize context switching
At the forefront of modern collaboration
Allows many different journeys
Applicable for many cultures and ways of working
An always evolving platform

Conversation and Collaboration Journey
Collaboration is not always a static and pre-defined process and a modern
collaboration platform must accommodate for all scenarios.
Email
Instant Messaging
Team Collaboration
Document Library
Cloud Storage
Enterprise Social
Knowledge Management
t
Ideation
Formalized project
Refines solution
Presentation of solution
Archival
Feedback from SMEs
Creates a document
Skype conversation with colleague
Creates and shares document
Collaborates with team
Harvests knowledge
Finalizes result
Shares result
Searches for information
Persistent
Storage
Journey example 1 Journey example 2
Receives a document
Edits &Saves the document
Sends the document
Confirms reciept
Sends follow up
Journey example 3

© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 25
Creating Community
and Collaboration
thorough the Digital
Workplace
The Digital Workplace is designed to be each user’s
first stop when they log on, providing access to all
of the applications, documents, and contacts each
user needs.

© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 26
Connecting people
through Search
If your employees do not share the same intranet
portal, which can make finding people within your
company difficult. Consider designing an intuitive
search experience that allows users to easily search
for and find people, documents, sites, and offices
from any device.

Office Graph

Future of Digital Workplace
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Workplace of the future

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• Bringing People Together
• Living Smarter w/ Assistive Technology
• Friction Free Creativity
3 Major Themes in this video

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Bringing People Together – Do More Together

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Bringing People Together – What’s Already Possible

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Bringing People Together – Be With Me

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Bringing People Together – What’s Already Possible

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Bringing People Together – Team Workspaces

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Team Workspaces – What’s Already Possible

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Living Smarter - Personal Agents

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Personal Agents – What’s Already Possible

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Living Smarter – Stay Focused & Informed

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Living Smarter – What’s Already Possible

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Friction Free Creativity – See Your World in New Ways

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Friction Free Creativity – Today

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Friction Free Creativity – Mixed Natural Interactions

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Friction Free Creativity – What’s Possible Already

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Three major trends will transform our workplace
Artificial
Intelligence
Chief of
Work
Endangered
Cubicles

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Artificial Intelligence
• Autonomous vehicles – same
routes faster, safer, more efficient
• New opportunities: data analysts,
trip optimizers, etc.
• We’re about to face labor
displacement of a magnitude we
haven’t seen since the 1930’s
– Wall Street Journal
• 2017 Technology Vision by
Avanade
http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619

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Caterpillar– AI is here!
Avanade Insights Blog – AI POV Collection

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John Deere – AI is here!
Avanade Insights Blog – AI POV Collection

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COW – Your Future Boss
https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/

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Talent
PlaceTechnology
COW – Chief of Work
*COW Blog Post

Cubicles will be a relic of the past

Today’s Workplace

With New Experiences and Communications

Benefits of a Digital Workplace
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Digital Workplaces help address a number of challenges
Organizational challenges Specific business function challenges
Attract, engage and retain employees
who expect to work collaboratively using
consumer-grade interfaces and tools
Increase win rates, close sales faster, bring
new sales people up to competency faster
and accelerate the launch of new
products/markets
Support devices used by employees and
make key applications and information
available anytime, anywhere in a secure way
Improve customer satisfaction, decrease
operation expenses, increase upsell
and reduce time to competency
Enable more agile and productive ways of
teamwork and collaboration
Enable operational improvements, improve
service satisfaction, increase uptime and
reduce time to competency

Concurrent editing of documents eliminates merging efforts and reduces errors.
Reduction in travel time between buildings to attend meetings, access to and discovery of information
when you need it.
Enables a flexible, location-agnostic “working from anywhere” workplace.
Reduction of reputational damage risk from sensitive data being revealed to the public.
Ability to track conversations on corporate messaging applications such as Lync, not WhatsApp or
Facetime.
Automate repetitive tasks and allow employees to focus on more valuable and fulfilling work.
Adoption of cloud-based solutions for document storage and sharing will ensure that users always
have the latest tools.
Modern tools in a rich Digital Culture foster better collaboration and knowledge sharing within
the organisation to better learn, deliver and reduce risks.
A rich Digital Culture and modern tools improve an employee’s ability to achieve mastery and
autonomy, two components of a motivated digital workforce.
Ability to individualise and propagate employee relevant information in easily accessible areas
Well-designed applications and Digital Rights & Responsibilities empower employees to deliver
their best for and for their customers.
You should assess the outcomes of your initiatives as measurable improvements and progress
towards your Digital Workplace vision
Employee
Productivity
Talent
Retention
Employee
Engagement
Risk Reduction
Improve productivity
Improve responsiveness to changing situations
Reduce non-productive time
Improve flexibility of workspace
Increase focus on uniquely human capabilities and tasks
Improve quality and reduce risk of work activities
Improve employee motivation
Improve employee alignment to goals and values
Reduce employee frustrations
Reduce the instances of data leakage
Improve Compliance with Audit requirements
Delight
our people
&
Empower
our people
Strategic
Outcome
(From Vision)
Value Categories
Value Drivers Benefits
Defining a Measurable Benefit

Workplace is available
anywhere on any device
Work seamlessly and securely with
colleagues, customers and
suppliers
Relevant information is
easy to access securely
Leverage and share skills,
experience and knowledge
Most common
processes at employees’
fingertips
Smart devices and sensors deliver
information and recommend
actions
Employee queries answered
automatically and contextually
Relevant information delivered
automatically as needed
Bots and personal assistants
automate tasks and better serve
customers
Digital agents complete
routine tasks
Business
Processes
Behaviors
Information
Conversation
Devices
Transformation is a journey
LONG TERMSHORT TERM

High-Performance Workplace Platform
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What’s Your Technology ‘Ecosystem’...
Microsoft Technologies Non-Microsoft
Technologies

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What is Avanade’s High Performance Workplace Platform

What to Use, When
Microsoft Teams
Office 365 Groups
(Team Sites)
Audience (Internal or External)
INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION
PRIORITY/TIMESENSITIVITY
URGENT/HIGHAD-HOC/LOW
GENERATIONALPREFERENCES
GenZ(1998-2020)BabyBoomer(1946-1964)
Millennial(1980-1997)
GenX(1965-1979)
Delve
Skype for Business Call or
Instant Message (IM)
Skype for Business Online Meetings Skype Meeting Broadcast
Outlook Email
OneDrive for Business
Yammer
(All Company and Groups)
Intranet
Office 365 Video
Publishing Site
Team News
PowerBITeam SitePlanner
Avanade Research, Microsoft

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Tool What is it? When to use it?
Delve
delve.avanade.com
• Internal search and discovery tool for both files and people; returns and
suggests files from all O365 sources to which you have permission.
• Finding documents recently used or shared with you (hint: search for the person or the doc name)
• Searching for information about your colleagues.
• Discovery of information based upon popularity and/or topic.
O365 Groups
• The “glue” that connects most Office 365 tools. When a group is created,
so is: Team Site, document storage, Planner, PowerBI
• The engine behind MS Teams (provides storage, permissions and access)
• Spin one up for a team working towards a set of goals with a
need for document storage, task planning, data visualization, and email communication.
Office Applications
(Desktop & Online)
o365.avanade.com
• Desktop: Fully functional and locally installed Office apps (PowerPoint,
Excel, Word, Outlook).
• Online: Feature reduced Office apps available in any web browser.
• Desktop: Great for complex and detailed document creation and collaboration.
• Online: Great for when you only need to view or make simple document edits, or when working from
a PC that does not have Office installed locally.
OneDrive for Business
onedrive.avanade.com
• Store, sync, and share your individual files.
• Approved for all data classifications.
• Storing individual documents - existing and work in progress. (replace your My Documents!!)
• Starting point for document sharing and collaboration.
• Store documents here when sharing with <5 people
OneNote
• Tool for taking free-form notes, backed up in OneDrive by default
• Accessible in the browser, via Teams, and via OneNote desktop application
• For personal notes, or for meeting notes, Individual task management; these can be shared, for basic
collaboration. And for screen captures.
Planner
aka.avanade.com/planner
• Lightweight, web based tool for team task tracking and project reporting
• Accessible via browser and Teams
• When simple team task management, assignment and tracking is needed.
PowerBI
(Desktop & Online)
powerbi.avanade.com
• Desktop: Robust and easy to use tool to create data structure, join data
together, and build visualizations. Powerful replacement for excel reporting
• Online: Portal-based access to reports created in PowerBI Desktop
• Desktop: To quickly combine data sources in order to create and publish interactive visualizations and
drive insights into complex data sets.
• Online: To consume and interact with published data visualizations and dashboards.
Skype for Business &
Skype Meeting Broadcast
• Real time communication, with individuals and teams.
• For real time collaboration with colleagues or federating partners and customers, using
IM, voice, conferencing, video, screen sharing
• Use Skype Broadcast to host meetings/trainings for groups larger than 200
Microsoft Teams
teams.avanade.com
• Office 365 tool consolidation vehicle – enables teams to work with multiple
tools and discuss topics in one place.
• Provides communication tool between IM and email via chat.
• Built on top of O365 Groups core capabilities
• When a well-defined team (<100 members) is closely collaborating towards a common and specific
goal.
• Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around
the common goal… with persistent chat as the glue that keeps tools and content cohesive
Team Sites (SharePoint)
aka.avanade.com/sites
• Team collaboration hub: Shared document library, calendaring, lists
documentation, news
• When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team
news, recent activity, etc.
• Store documents here when they are “bigger than you”
O365 Video
video.avanade.com
• Corporate video sharing. • To share or consume work related video content.
Yammer
yammer.avanade.com
• Internal social tool for conversations with large groups
• Great crowd sourcing and message broadcast tool
• Best when used for conversations, open ended questions, and broadcast messaging to large groups
of loosely connected Avanade folks.
• Tap into collective knowledge, crowd-source ideas and share best practices.

To Succeed you need to
reshape your business
around customer outcomes and desires
- Forrester
Key Take-a-way
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quick wins
foundational decisions
engage key segments of users
assets, accelerators
and proven methodologies.
1
2
3
4
5
Guiding Principles for Transformation Success

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How can these concepts
help you look at your
business differently?
What creative problem
solving can you bring to
bear
Retrospective Activity

mary.m.caldwell@Avanade.com
@shellecaldwell

http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the-
digital-workplace/#47d1130155bf
https://www.youtube.com/watch?v=QilCThXp-Ps
https://www.youtube.com/watch?v=w-tFdreZB94
https://www.microsoft.com/enterprise/productivityvision/default.aspx
http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z
https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC
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