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©2017 Avanade Inc. All Rights Reserved.
1
Reimagine The Way Work Gets Done
SharePoint Fest Denver 2017
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2
Michelle Caldwell - NA Digital Workplace Lead
PMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director
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Introduction
Digital Workplace Defined
Low Hanging Fruit
Digital Workplace Futures
Digital Workplace Trends
Benefits of a Digital Workplace
Digital Workplace Platform
Wrap Up
Agenda
How do you define Digital Workplace ?
© 2016 Avanade Inc. All Rights Reserved.
52
“A digital workplace
integrates applications with
information and collaboration
in an intelligent context that
is tailored to the employee’s
industry, role, location and
tasks to create competitive
advantage, increase
productivity, reduce costs
and speed up innovation.”
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How do you adapt to the changing expectations of your existing and new
workforce to attract and retain talent?
Digital natives
will have 20 different
jobs and
different careers in
their lifetime5
What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate?
of the workforce will be millennials
by40% and they could be working with their grandfathers
2020
What is the potential of a “liquid workforce in the cloud” for your
financial institution?
By 2025,
45% of workers will be
contractors
How can digital technologies empower the workforce and what skills
does your financial institution really need in the future?
Technology has
made us 5X more productive
since 1972
years
of jobs could be automated in
the next47% 15
What impact will robotics and automation have for the back office of
your financial institution?
As we become more connected, how do we build an
environment to connect with the global workforce
anywhere, anytime?
THE DRIVING NEED FOR A DIGITAL WORKPLACE
Low-Hanging Fruit
7
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Avanade
Enabling Content for the Field:
Putting Digital at Your Fingertips
Presented at: Microsoft Ignite and highlighted at the SharePoint Virtual Summit 2017 – content has
been adapted for this session
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9
Bringing rapid digital solutions to the field
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• Pilot phase complete & full scale roll-out to the field was on 10/20/16
• Increase in pipeline origination and use of field materials
• Provide real-time feedback and rating of materials
• “One stop shop” to gain access to all important customer facing sales
and thought leadership material even if offline
• Easy access to client evidence
• “Demo” mode dual purpose application to show Avanade’s innovation
to customers and secure sensitive customer data
Results Realized
Modern Collaboration
Leveraging the Power of 0365
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Generational Preferences at Work -Bruce Tulgan
Characteristics Maturists
(pre-1945)
Baby Boomer
(1946-1964)
Generation X
(1965-1977)
Generation Y
(1978-1989)
Generation Z
(1990-2000)
Formative experiences Second world war
Rationing
Rock ‘n Roll
Nuclear families
Defined gender roes –
particularly for women
Cold War
Post War boom
“Swinging 60s”
Apollo Moon landings
Youth culture
Woodstock
End of Cold War
Fall of Berlin Wall
Live Aid
Introduction of first PC
Early mobile technology
Latch-key kids
Rising levels of divorce
9/11 terrorist attacks
PlayStation
Social media
Invasion of Iraq
Reality TV
Google Earth
Economic downturn
Global warming
Mobile devices
Arab Spring
Produce own media
Cloud Computing
Wiki-leaks
Percentage in NA workforce
1% 30% 27% 28% 14%
Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability
Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics”
Attitude toward career
Jobs are for life
Organizational – careers are
defined by employers
Early “portfolio” careers – loyal
to profession, not necessarily
employer
Digital entrepreneurs – work
“with” organizations not “for”
Career multitaskers – will move
seamlessly between
organizations and “pop-up
businesses
Signature product
Automobile Television Personal Computer Tablet/Smart Phone
Google Glass, graphene, nano-
computing, 3-D printing,
driverless cars
Communication media
Formal Letter Telephone E-mail and text message Text or social media Hand-held communication
Communication Preference
Face-to-face meetings
Face-to-face ideally but
increasingly will go online Text message or email Online and mobile (txt msg) Facetime
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It’s a Journey!
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Avanade’s Point of View on Collaboration
Technology can be the enabler
A modern collaboration platform supports many
modalities
A continuous suite to minimize context switching
At the forefront of modern collaboration
Allows many different journeys
Applicable for many cultures and ways of working
An always evolving platform
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Conversation and Collaboration Journey
Collaboration is not always a static and pre-defined process and a modern
collaboration platform must accommodate for all scenarios.
Email
Instant Messaging
Team Collaboration
Document Library
Cloud Storage
Enterprise Social
Knowledge Management
t
Ideation
Formalized project
Refines solution
Presentation of solution
Archival
Feedback from SMEs
Creates a document
Skype conversation with colleague
Creates and shares document
Collaborates with team
Harvests knowledge
Finalizes result
Shares result
Searches for information
Persistent
Storage
Journey example 1 Journey example 2
© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 16
Creating Community
and Collaboration
thorough the Digital
Workplace
The Digital Workplace is designed to be each user’s
first stop when they log on, providing access to all
of the applications, documents, and contacts each
user needs.
© 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 17
Connecting people
through Search
If your employees do not share the same intranet
portal, which can make finding people within your
company difficult. Consider designing an intuitive
search experience that allows users to easily search
for and find people, documents, sites, and offices
from any device.
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Office Graph
Future of Digital Workplace
19
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20
Workplace of the future
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21
• Bringing People Together
• Living Smarter w/ Assistive Technology
• Friction Free Creativity
3 Major Themes in this video
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22
Bringing People Together – Do More Together
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23
Bringing People Together – What’s Already Possible
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24
Bringing People Together - Today
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25
Bringing People Together – Team Workspaces
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26
Bringing Teams Together – MS Teams
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27
Living Smarter - Personal Agents
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28
Personal Agents - Today
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29
Friction Free Creativity – See Your World in New Ways
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30
Friction Free Creativity – Today
Digital Workplace Trends
31
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32
Three major trends will transform our workplace
Artificial
Intelligence
Chief of
Work
Endangered
Cubicles
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33
Artificial Intelligence
• Autonomous vehicles – same
routes faster, safer, more efficient
• New opportunities: data analysts,
trip optimizers, etc.
• We’re about to face labor
displacement of a magnitude we
haven’t seen since the 1930’s
– Wall Street Journal
• 2017 Technology Vision by
Avanade
http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619
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34
Caterpillar– AI is here!
Avanade Insights Blog – AI POV Collection
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35
COW – Your Future Boss
https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
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36
Talent
PlaceTechnology
COW – Chief of Work
*COW Blog Post
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Cubicles will be a relic of the past
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Today’s Workplace
Benefits of a Digital Workplace
39
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40
Digital Workplaces help address a number of challenges
Organizational challenges Specific business function challenges
Attract, engage and retain employees
who expect to work collaboratively using
consumer-grade interfaces and tools
Increase win rates, close sales faster, bring
new sales people up to competency faster
and accelerate the launch of new
products/markets
Support devices used by employees and
make key applications and information
available anytime, anywhere in a secure way
Improve customer satisfaction, decrease
operation expenses, increase upsell
and reduce time to competency
Enable more agile and productive ways of
teamwork and collaboration
Enable operational improvements, improve
service satisfaction, increase uptime and
reduce time to competency
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Workplace is available
anywhere on any device
Work seamlessly and securely with
colleagues, customers and
suppliers
Relevant information is
easy to access securely
Leverage and share skills,
experience and knowledge
Most common
processes at employees’
fingertips
Smart devices and sensors deliver
information and recommend
actions
Employee queries answered
automatically and contextually
Relevant information delivered
automatically as needed
Bots and personal assistants
automate tasks and better serve
customers
Digital agents complete
routine tasks
Business
Processes
Behaviors
Information
Conversation
Devices
Transformation is a journey
LONG TERMSHORT TERM
© 2016 Avanade Inc. All Rights Reserved.
Investing in a digital future
SITUATION
This large national bank’s outdated employee experience made it hard for
employees to work remotely, collaborate and use their own devices. They
wanted a new experience to reduce travel costs, improve employee
productivity and become a more attractive place to work.
RESULTS REALIZED
• Reduced facilities costs by $13 million
• Reduced training costs by $11 million
• Reduced travel costs by $7 million
• Reduced IT costs by $800,000
• Cultural transformation and improved employee value
proposition
SOLUTION
As part of the company’s Great Digital Place to Work campaign, They created a
modern, mobile-enabled, personalized and collaborative experience.
High-Performance Workplace Platform
43
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Your Technology ‘Ecosystem’...
Microsoft Technologies Non-Microsoft
Technologies
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45
How are we using 0365 at Avanade
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What to Use, When
Microsoft Teams
Office 365 Groups
(Team Sites)
Audience (Internal or External)
INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION
PRIORITY/TIMESENSITIVITY
URGENT/HIGHAD-HOC/LOW
GENERATIONALPREFERENCES
GenZ(1998-2020)BabyBoomer(1946-1964)
Millennial(1980-1997)
GenX(1965-1979)
Delve
Skype for Business Call or
Instant Message (IM)
Skype for Business Online Meetings Skype Meeting Broadcast
Outlook Email
OneDrive for Business
Yammer
(All Company and Groups)
Intranet
Office 365 Video
Publishing Site
Team News
PowerBITeam SitePlanner
Avanade Research, Microsoft
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47
Tool What is it? When to use it?
Delve
delve.avanade.com
• Internal search and discovery tool for both files and people; returns and
suggests files from all O365 sources to which you have permission.
• Finding documents recently used or shared with you (hint: search for the person or the doc name)
• Searching for information about your colleagues.
• Discovery of information based upon popularity and/or topic.
O365 Groups
• The “glue” that connects most Office 365 tools. When a group is created,
so is: Team Site, document storage, Planner, PowerBI
• The engine behind MS Teams (provides storage, permissions and access)
• Spin one up for a team working towards a set of goals with a
need for document storage, task planning, data visualization, and email communication.
Office Applications
(Desktop & Online)
o365.avanade.com
• Desktop: Fully functional and locally installed Office apps (PowerPoint,
Excel, Word, Outlook).
• Online: Feature reduced Office apps available in any web browser.
• Desktop: Great for complex and detailed document creation and collaboration.
• Online: Great for when you only need to view or make simple document edits, or when working from
a PC that does not have Office installed locally.
OneDrive for Business
onedrive.avanade.com
• Store, sync, and share your individual files.
• Approved for all data classifications.
• Storing individual documents - existing and work in progress. (replace your My Documents!!)
• Starting point for document sharing and collaboration.
• Store documents here when sharing with <5 people
OneNote
• Tool for taking free-form notes, backed up in OneDrive by default
• Accessible in the browser, via Teams, and via OneNote desktop application
• For personal notes, or for meeting notes, Individual task management; these can be shared, for basic
collaboration. And for screen captures.
Planner
aka.avanade.com/planner
• Lightweight, web based tool for team task tracking and project reporting
• Accessible via browser and Teams
• When simple team task management, assignment and tracking is needed.
PowerBI
(Desktop & Online)
powerbi.avanade.com
• Desktop: Robust and easy to use tool to create data structure, join data
together, and build visualizations. Powerful replacement for excel reporting
• Online: Portal-based access to reports created in PowerBI Desktop
• Desktop: To quickly combine data sources in order to create and publish interactive visualizations and
drive insights into complex data sets.
• Online: To consume and interact with published data visualizations and dashboards.
Skype for Business &
Skype Meeting Broadcast
• Real time communication, with individuals and teams.
• For real time collaboration with colleagues or federating partners and customers, using
IM, voice, conferencing, video, screen sharing
• Use Skype Broadcast to host meetings/trainings for groups larger than 200
Microsoft Teams
teams.avanade.com
• Office 365 tool consolidation vehicle – enables teams to work with multiple
tools and discuss topics in one place.
• Provides communication tool between IM and email via chat.
• Built on top of O365 Groups core capabilities
• When a well-defined team (<100 members) is closely collaborating towards a common and specific
goal.
• Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around
the common goal… with persistent chat as the glue that keeps tools and content cohesive
Team Sites (SharePoint)
aka.avanade.com/sites
• Team collaboration hub: Shared document library, calendaring, lists
documentation, news
• When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team
news, recent activity, etc.
• Store documents here when they are “bigger than you”
O365 Video
video.avanade.com
• Corporate video sharing. • To share or consume work related video content.
Yammer
yammer.avanade.com
• Internal social tool for conversations with large groups
• Great crowd sourcing and message broadcast tool
• Best when used for conversations, open ended questions, and broadcast messaging to large groups
of loosely connected Avanade folks.
• Tap into collective knowledge, crowd-source ideas and share best practices.
To Succeed you need to
reshape your business
around customer outcomes and desires
- Forrester
Key Take-a-way
48
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quick wins
foundational decisions
engage key segments of users
assets, accelerators
and proven methodologies.
1
2
3
4
5
Guiding Principles for Transformation Success
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50
How can these concepts
help you look at your
business differently?
What creative problem
solving can you bring to
bear
Retrospective Activity
<Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved.
mary.m.caldwell@Avanade.com
@shellecaldwell
Appendix
52
<Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved.
http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the-
digital-workplace/#47d1130155bf
https://www.youtube.com/watch?v=QilCThXp-Ps
https://www.youtube.com/watch?v=w-tFdreZB94
https://www.microsoft.com/enterprise/productivityvision/default.aspx
http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z
https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC
Resources
©2017 Avanade Inc. All Rights Reserved.©2017 Avanade Inc. All Rights Reserved.

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Reimagine the Way Work Gets Done - SharePoint Fest Denver 2017

  • 1. ©2017 Avanade Inc. All Rights Reserved. 1 Reimagine The Way Work Gets Done SharePoint Fest Denver 2017
  • 2. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 2 Michelle Caldwell - NA Digital Workplace Lead PMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director
  • 3. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Introduction Digital Workplace Defined Low Hanging Fruit Digital Workplace Futures Digital Workplace Trends Benefits of a Digital Workplace Digital Workplace Platform Wrap Up Agenda
  • 4. How do you define Digital Workplace ?
  • 5. © 2016 Avanade Inc. All Rights Reserved. 52 “A digital workplace integrates applications with information and collaboration in an intelligent context that is tailored to the employee’s industry, role, location and tasks to create competitive advantage, increase productivity, reduce costs and speed up innovation.”
  • 6. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. How do you adapt to the changing expectations of your existing and new workforce to attract and retain talent? Digital natives will have 20 different jobs and different careers in their lifetime5 What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate? of the workforce will be millennials by40% and they could be working with their grandfathers 2020 What is the potential of a “liquid workforce in the cloud” for your financial institution? By 2025, 45% of workers will be contractors How can digital technologies empower the workforce and what skills does your financial institution really need in the future? Technology has made us 5X more productive since 1972 years of jobs could be automated in the next47% 15 What impact will robotics and automation have for the back office of your financial institution? As we become more connected, how do we build an environment to connect with the global workforce anywhere, anytime? THE DRIVING NEED FOR A DIGITAL WORKPLACE
  • 8. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Avanade Enabling Content for the Field: Putting Digital at Your Fingertips Presented at: Microsoft Ignite and highlighted at the SharePoint Virtual Summit 2017 – content has been adapted for this session
  • 9. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 9 Bringing rapid digital solutions to the field
  • 10. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. • Pilot phase complete & full scale roll-out to the field was on 10/20/16 • Increase in pipeline origination and use of field materials • Provide real-time feedback and rating of materials • “One stop shop” to gain access to all important customer facing sales and thought leadership material even if offline • Easy access to client evidence • “Demo” mode dual purpose application to show Avanade’s innovation to customers and secure sensitive customer data Results Realized
  • 12. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Generational Preferences at Work -Bruce Tulgan Characteristics Maturists (pre-1945) Baby Boomer (1946-1964) Generation X (1965-1977) Generation Y (1978-1989) Generation Z (1990-2000) Formative experiences Second world war Rationing Rock ‘n Roll Nuclear families Defined gender roes – particularly for women Cold War Post War boom “Swinging 60s” Apollo Moon landings Youth culture Woodstock End of Cold War Fall of Berlin Wall Live Aid Introduction of first PC Early mobile technology Latch-key kids Rising levels of divorce 9/11 terrorist attacks PlayStation Social media Invasion of Iraq Reality TV Google Earth Economic downturn Global warming Mobile devices Arab Spring Produce own media Cloud Computing Wiki-leaks Percentage in NA workforce 1% 30% 27% 28% 14% Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics” Attitude toward career Jobs are for life Organizational – careers are defined by employers Early “portfolio” careers – loyal to profession, not necessarily employer Digital entrepreneurs – work “with” organizations not “for” Career multitaskers – will move seamlessly between organizations and “pop-up businesses Signature product Automobile Television Personal Computer Tablet/Smart Phone Google Glass, graphene, nano- computing, 3-D printing, driverless cars Communication media Formal Letter Telephone E-mail and text message Text or social media Hand-held communication Communication Preference Face-to-face meetings Face-to-face ideally but increasingly will go online Text message or email Online and mobile (txt msg) Facetime
  • 13. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. It’s a Journey!
  • 14. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Avanade’s Point of View on Collaboration Technology can be the enabler A modern collaboration platform supports many modalities A continuous suite to minimize context switching At the forefront of modern collaboration Allows many different journeys Applicable for many cultures and ways of working An always evolving platform
  • 15. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Conversation and Collaboration Journey Collaboration is not always a static and pre-defined process and a modern collaboration platform must accommodate for all scenarios. Email Instant Messaging Team Collaboration Document Library Cloud Storage Enterprise Social Knowledge Management t Ideation Formalized project Refines solution Presentation of solution Archival Feedback from SMEs Creates a document Skype conversation with colleague Creates and shares document Collaborates with team Harvests knowledge Finalizes result Shares result Searches for information Persistent Storage Journey example 1 Journey example 2
  • 16. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 16 Creating Community and Collaboration thorough the Digital Workplace The Digital Workplace is designed to be each user’s first stop when they log on, providing access to all of the applications, documents, and contacts each user needs.
  • 17. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 17 Connecting people through Search If your employees do not share the same intranet portal, which can make finding people within your company difficult. Consider designing an intuitive search experience that allows users to easily search for and find people, documents, sites, and offices from any device.
  • 18. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Office Graph
  • 19. Future of Digital Workplace 19
  • 20. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 20 Workplace of the future
  • 21. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 21 • Bringing People Together • Living Smarter w/ Assistive Technology • Friction Free Creativity 3 Major Themes in this video
  • 22. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 22 Bringing People Together – Do More Together
  • 23. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 23 Bringing People Together – What’s Already Possible
  • 24. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 24 Bringing People Together - Today
  • 25. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 25 Bringing People Together – Team Workspaces
  • 26. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 26 Bringing Teams Together – MS Teams
  • 27. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 27 Living Smarter - Personal Agents
  • 28. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 28 Personal Agents - Today
  • 29. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 29 Friction Free Creativity – See Your World in New Ways
  • 30. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 30 Friction Free Creativity – Today
  • 32. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 32 Three major trends will transform our workplace Artificial Intelligence Chief of Work Endangered Cubicles
  • 33. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 33 Artificial Intelligence • Autonomous vehicles – same routes faster, safer, more efficient • New opportunities: data analysts, trip optimizers, etc. • We’re about to face labor displacement of a magnitude we haven’t seen since the 1930’s – Wall Street Journal • 2017 Technology Vision by Avanade http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619
  • 34. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 34 Caterpillar– AI is here! Avanade Insights Blog – AI POV Collection
  • 35. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 35 COW – Your Future Boss https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
  • 36. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 36 Talent PlaceTechnology COW – Chief of Work *COW Blog Post
  • 37. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Cubicles will be a relic of the past
  • 38. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Today’s Workplace
  • 39. Benefits of a Digital Workplace 39
  • 40. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 40 Digital Workplaces help address a number of challenges Organizational challenges Specific business function challenges Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets Support devices used by employees and make key applications and information available anytime, anywhere in a secure way Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency Enable more agile and productive ways of teamwork and collaboration Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency
  • 41. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Workplace is available anywhere on any device Work seamlessly and securely with colleagues, customers and suppliers Relevant information is easy to access securely Leverage and share skills, experience and knowledge Most common processes at employees’ fingertips Smart devices and sensors deliver information and recommend actions Employee queries answered automatically and contextually Relevant information delivered automatically as needed Bots and personal assistants automate tasks and better serve customers Digital agents complete routine tasks Business Processes Behaviors Information Conversation Devices Transformation is a journey LONG TERMSHORT TERM
  • 42. © 2016 Avanade Inc. All Rights Reserved. Investing in a digital future SITUATION This large national bank’s outdated employee experience made it hard for employees to work remotely, collaborate and use their own devices. They wanted a new experience to reduce travel costs, improve employee productivity and become a more attractive place to work. RESULTS REALIZED • Reduced facilities costs by $13 million • Reduced training costs by $11 million • Reduced travel costs by $7 million • Reduced IT costs by $800,000 • Cultural transformation and improved employee value proposition SOLUTION As part of the company’s Great Digital Place to Work campaign, They created a modern, mobile-enabled, personalized and collaborative experience.
  • 44. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Your Technology ‘Ecosystem’... Microsoft Technologies Non-Microsoft Technologies
  • 45. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 45 How are we using 0365 at Avanade
  • 46. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What to Use, When Microsoft Teams Office 365 Groups (Team Sites) Audience (Internal or External) INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION PRIORITY/TIMESENSITIVITY URGENT/HIGHAD-HOC/LOW GENERATIONALPREFERENCES GenZ(1998-2020)BabyBoomer(1946-1964) Millennial(1980-1997) GenX(1965-1979) Delve Skype for Business Call or Instant Message (IM) Skype for Business Online Meetings Skype Meeting Broadcast Outlook Email OneDrive for Business Yammer (All Company and Groups) Intranet Office 365 Video Publishing Site Team News PowerBITeam SitePlanner Avanade Research, Microsoft
  • 47. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 47 Tool What is it? When to use it? Delve delve.avanade.com • Internal search and discovery tool for both files and people; returns and suggests files from all O365 sources to which you have permission. • Finding documents recently used or shared with you (hint: search for the person or the doc name) • Searching for information about your colleagues. • Discovery of information based upon popularity and/or topic. O365 Groups • The “glue” that connects most Office 365 tools. When a group is created, so is: Team Site, document storage, Planner, PowerBI • The engine behind MS Teams (provides storage, permissions and access) • Spin one up for a team working towards a set of goals with a need for document storage, task planning, data visualization, and email communication. Office Applications (Desktop & Online) o365.avanade.com • Desktop: Fully functional and locally installed Office apps (PowerPoint, Excel, Word, Outlook). • Online: Feature reduced Office apps available in any web browser. • Desktop: Great for complex and detailed document creation and collaboration. • Online: Great for when you only need to view or make simple document edits, or when working from a PC that does not have Office installed locally. OneDrive for Business onedrive.avanade.com • Store, sync, and share your individual files. • Approved for all data classifications. • Storing individual documents - existing and work in progress. (replace your My Documents!!) • Starting point for document sharing and collaboration. • Store documents here when sharing with <5 people OneNote • Tool for taking free-form notes, backed up in OneDrive by default • Accessible in the browser, via Teams, and via OneNote desktop application • For personal notes, or for meeting notes, Individual task management; these can be shared, for basic collaboration. And for screen captures. Planner aka.avanade.com/planner • Lightweight, web based tool for team task tracking and project reporting • Accessible via browser and Teams • When simple team task management, assignment and tracking is needed. PowerBI (Desktop & Online) powerbi.avanade.com • Desktop: Robust and easy to use tool to create data structure, join data together, and build visualizations. Powerful replacement for excel reporting • Online: Portal-based access to reports created in PowerBI Desktop • Desktop: To quickly combine data sources in order to create and publish interactive visualizations and drive insights into complex data sets. • Online: To consume and interact with published data visualizations and dashboards. Skype for Business & Skype Meeting Broadcast • Real time communication, with individuals and teams. • For real time collaboration with colleagues or federating partners and customers, using IM, voice, conferencing, video, screen sharing • Use Skype Broadcast to host meetings/trainings for groups larger than 200 Microsoft Teams teams.avanade.com • Office 365 tool consolidation vehicle – enables teams to work with multiple tools and discuss topics in one place. • Provides communication tool between IM and email via chat. • Built on top of O365 Groups core capabilities • When a well-defined team (<100 members) is closely collaborating towards a common and specific goal. • Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around the common goal… with persistent chat as the glue that keeps tools and content cohesive Team Sites (SharePoint) aka.avanade.com/sites • Team collaboration hub: Shared document library, calendaring, lists documentation, news • When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team news, recent activity, etc. • Store documents here when they are “bigger than you” O365 Video video.avanade.com • Corporate video sharing. • To share or consume work related video content. Yammer yammer.avanade.com • Internal social tool for conversations with large groups • Great crowd sourcing and message broadcast tool • Best when used for conversations, open ended questions, and broadcast messaging to large groups of loosely connected Avanade folks. • Tap into collective knowledge, crowd-source ideas and share best practices.
  • 48. To Succeed you need to reshape your business around customer outcomes and desires - Forrester Key Take-a-way 48
  • 49. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. quick wins foundational decisions engage key segments of users assets, accelerators and proven methodologies. 1 2 3 4 5 Guiding Principles for Transformation Success
  • 50. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 50 How can these concepts help you look at your business differently? What creative problem solving can you bring to bear Retrospective Activity
  • 51. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. mary.m.caldwell@Avanade.com @shellecaldwell
  • 53. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the- digital-workplace/#47d1130155bf https://www.youtube.com/watch?v=QilCThXp-Ps https://www.youtube.com/watch?v=w-tFdreZB94 https://www.microsoft.com/enterprise/productivityvision/default.aspx http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC Resources
  • 54. ©2017 Avanade Inc. All Rights Reserved.©2017 Avanade Inc. All Rights Reserved.

Notes de l'éditeur

  1. What is your perception of Digital Customer and Digital Workspace? You need to connect with your employees the same way with external cusomters Engaging customer across touchpoints Interacting with employees in the same or like way with
  2. A digital workplace integrates applications with information and collaboration in an intelligent context that is tailored to the employee’s industry, role, location, and task to create competitive advantage, increase productivity, reduce cost and speed up innovation
  3. The traditional workplace is disengaged from the marketplace Today’s Workplace needs to engage and empower the workforce With New Experiences and Communications And new participants to redefine productivity and transform products Let’s look at some facts:
  4. https://youtu.be/vlC8VUGw7mM
  5. For organizations with a multi-generation workforce, it is important to understand your demographics to know how to best find the balance of tools across the generations. If you are an organization that heavily relies on email, what are you doing for your new workers? Are you giving them the tools they need to be effective? Note: this is a generalization of observations, but any individual may cross multiple categories.
  6. https://www.youtube.com/watch?v=w-tFdreZB94 https://www.microsoft.com/enterprise/productivityvision/default.aspx http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC
  7. Liquid workforce – find reference material
  8. Liquid workforce – find reference material
  9. Why real estate? Simple: Many big commercial clients sign leases for a quarter century or more into the future, so the industry keeps an eye on how work, and the places where we do it, are most likely to evolve. CBRE teamed up with Genesis, a forward-looking real estate developer in China, to conduct in-depth interviews and other research with about 220 expert observers, executives, and office workers around the world, many of them Millennials. The study turned up some intriguing signs of things to come, like these three: http://fortune.com/2014/12/04/workplace-office-future-predictions/
  10. http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619
  11. https://www.youtube.com/watch?v=t08nOEkrX-I http://blog.avanade.com/avanade-insights/?s=Artificial+Intelligence
  12. https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
  13. https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
  14. Why real estate? Simple: Many big commercial clients sign leases for a quarter century or more into the future, so the industry keeps an eye on how work, and the places where we do it, are most likely to evolve. CBRE teamed up with Genesis, a forward-looking real estate developer in China, to conduct in-depth interviews and other research with about 220 expert observers, executives, and office workers around the world, many of them Millennials. The study turned up some intriguing signs of things to come, like these three:
  15. We help companies make progress on their digital roadmap by identifying projects that are the likeliest to succeed with minimal effort, as well as those that make good business sense in the long term.
  16. MICHELLE