Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this class, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance. By attending this class, you will be able to: •Design your own organizational change-management strategy •Understand how to foster user adoption •Understand how to engage and build solution champions •Build a communication plan •Apply field-tested strategies in your organization

1. Michelle Caldwell
Avanade

2. DIRECTOR &
REGIONAL
LEAD
Michelle Caldwell
Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com

6. 7
143%
35%
0%
20%
40%
60%
80%
100%
120%
140%
160%
With Excellent Change
Enablement Program
With Poor Change Enablement
Program
Projects’ ROI with Change Enablement

7. * Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs.
$10
Million
Additional program costs and 6 month delay because the business stopped a
process and system implementation due to lack of understanding of the value and
ownership/buy-in.
20-30%
Rework rate on normal daily tasks and poor quality due to insufficiently skilled
employees.
80%
Unplanned increase in resources for post go-live support to compensate lack of
adequate go-live preparation and resources.
$4 Million
Additional costs spent on recreating training materials since initial training was
poor and there is poor post-training support.
300%
Increase in helpdesk call-volume after go-live due to poor enablement, requiring
additional FTEs for ticket handling.
8

12. 13

14. 15

15. 16

16. 17

18. 19

19. 20

20. 21

21. 22

22. 23

23. 24

25. •
•
•
•

28. 29

31. 32

33. 35

34. 36

35. 37

36. 38

37. © 2013, Information Control Corporation 39

41. •
•
•
•

42. 46
•
•
•
•
•

43. 47

44. 48
•
•
•

45. •
•
•
•
•
•
•
•
•
•
•
•
•
•
•

46. •
•
•
•
•
•
•
•
•
•

47. •
•
•
•
•
•
•

51. 56

57. 62
Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story:
http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296

59. 64

60. DIRECTOR &
REGIONAL
LEAD
Michelle Caldwell
Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com

63. Thank
You

64. • Essential SharePoint 2013 Book
• User Adoption Strategies Book
• Roadmap for Collaboration Book
• Shepherd's Guide for Users Book
• 42 Rules for Successful Collaboration Book
• Microsoft User Adoption Guide for 2013
• Additional Promotional Video - http://sco.lt/5iS5k9
• SPOT Promo Video - http://sco.lt/8fFlVh
• Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122
• Discover SharePoint - http://www.discoversharepoint.com/