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Making your documentation more social

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Matt Sullivan
Matt Sullivan
Technology
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Making your documentation more social Using TCS 2.5 to connect and engage with your audience Matt Sullivan director of training roundpeg inc. matt@roundpeg.com mattrsullivan 714 960-6840
User Assistance takes many forms
Traditional User manual (Print, PDF) Help system/Knowledge base Interactive sim’s and models
Community forum Adobe Community Help LinkedIn Groups Yahoo Groups
Social User Assistance
Google (Duh)
Twitter Common Adobe searches (case-sensitive) #TechComm #FrameMaker #RoboHelp
Adobe Integrated Community Support
Blending these options with TCS 2.5
Interactivity: 3d Models Create 3d PDF Place in FrameMaker Use conditional text to: Produce 3d PDF Produce Print
Interactivity: Simulations Create Sim with Captivate Place in FrameMaker Link into RoboHelp Publish to Webhelp AIR
Interactivity: Quizzing Quiz Questions Presenter Captivate
Interactivity: Social Media Embed Twitter functionality Commonly set up using WAMP or MAMP AIR Commenting
Update content Launch Captivate from FrameMaker Fix Captivate error Update FrameMaker Update RoboHelp Generate Single Source Layouts Update AIR
Collaboration Acrobat.com PDF Review Captivate FrameMaker RoboHelp
Input from end users Printed Contact info Help links to email AIR comments Twitter feeds http://help.adobe.com/en_US/captivate/cp/using/WSedb8e841cbc0b796-1c6e5ece129f9bd28c5-8000.html
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Making your documentation more social

Editor's Notes

  1. Thanks to Adobe, and to RJ and Saibel for the opp to speakAdobe knew that they wanted to be in Tech Comm & picked up FrameMaker in about 1995With acquisition of RoboHelp and what became Captivate and Connect a few years ago, they wrapped up a complete interactive eLearning and documentation suite
  2. PIC
  3. FrameMaker eLearning class, student finds File>Utilities>Character PaletteScreen captures of palette, help system, entry from me.Linked in group examplesYahoo examples
  4. RJ gave emergency advice to Twitter User recently
  5. Captivate with Quizzing/reporting and TwitterAIR with search and commenting
  6. Show Captivatesim of process published as Flash with TOCShow placed FM fileShow resulting PDF
  7. Define WAMP or Requires server location for comments