2. Speakers
●
Maxime Chambreuil
●
OpenERP Practice Leader
●
Also in charge of Quality, Environment and Security
●
@ Savoir-faire Linux
●
ISO 9001 certified since 2009
●
ISO 14001 certified since 2011
5. Introduction
●
Project started in 2011 to centralize data
→ Procedures and Audits in Alfresco
→ Work instructions in MediaWiki
→ Actions in Request Tracker (RT)
→ Nonconformities in one home-made application
→ KPI in SpagoBI
●
Provide applications to support activities of your management system
●
Multi-system
●
Multi-standard
●
Multi-company
13. Measurement
●
Satisfaction survey
→ Make your own customer satisfaction survey
→ Expose it on your website
●
Key Performance Indicators
→ Run SQL queries on OpenERP or external databases
→ Run Python code
→ Dynamic thresholds
→ Keep history of KPI values with result
14. Control
●
Audits
→ Schedule your audit calendar
→ Assign auditors
→ Prepare your verification list
→ Generate your audit report
●
Top management reviews
→ Schedule your review calendar
→ Collect your input data : satisfaction survey answers, KPI values, policies,
NC
→ Discuss any item and log your decision
→ Relate with NC or actions
→ Generate the review report
15. Customer benefits
●
One single solution integrated with OpenERP
●
Easy to relate with current documents, records, workflow and permissions.
●
Productivity increase by having the management system data closer to the
operation data
→ No data to synchronize or push to a DW
→ Real-time KPI
●
Same interface, same userfriendliness, no additional training
●
Easier to maintain
→ One single application to upgrade
→ Fewer integration with third-parties
●
Lower TCO than competition
16. Partner benefits
●
Can be proposed to any customer
●
Easy to install and deploy
●
Requires very few development
●
One extra phase to your deployment project with data
migration and functional training
●
Stronger relationship with your customer
●
Increase the functional scope
●
Additional revenues
18. Technical Roadmap
●
For Manuals, Procedures, etc.
●
document_page_approval
●
Display latest approved revision
●
Provide a workflow to edit, review, approve and reject revision
●
Todo : Testing and feedbacks
●
For KPI
●
web_color
●
Provide a widget to display a color
●
Todo : Add a widget to select a color
●
web_bullet
●
Todo : Add a widget to display a KPI
●
web_speedometer
●
Todo : Add a speedometer graph
19. How to implement
●
Contact me :
●
Maxime Chambreuil
●
contact@savoirfairelinux.com
●
+1 (514) 276-5468 #1
http://www.savoirfairelinux.com
Claims and Nonconformities handles the complete flow since an issue report to it's resolution.
First a new issue report or complaint is filed. It may or may not lead to a Nonconformity. At this stage, the relavant intervenientes are identified: - company person directly to the issue - the direct manager - the top level reponsible for the underlying process
Next, it's sento to the Analysis stage, usually by the direct Manager. At this stage, the type is mandatory, so it's required to record it this is a Noncoformity or something else.
An analysis and adentification of the causes is made, and an immediate Action can be defined.
The Action records the who, when and what needs to be done.
Next stage is performed by the Top Manager: - validate the analysis, causes and immediate action; - define and assign Corrective and Preventive actions. - Signoff
The «Action» registry makes it easy for everyone to follow on their own action, and for managers and QM to have a permanent status on the ongoing actions.