Personal Information
Entreprise/Lieu de travail
Poznan, Greater Poland District, Poland Poland
Profession
Service Design + Design Management
Secteur d’activité
Apparel / Fashion
Site Web
service-design.pl
À propos
# Full-time lecturer and researcher at Collegium Da Vinci, cooperating also with Poznan University of Economics at the Faculty of Management, Department of Services Management, as well as lecturing post-graduate courses at a number of different universities. Wrote a master work on “Advertising of the Immaterial Services”. Working as a researcher has done his doctor’s degree on “Professional Services Marketing and Quality Assurance”. University Senate has rewarded the Doctoral Thesis.
# His professional experience was gathered in cooperation with many Polish and international companies, both in Poland and internationally. Among main clients are: Merill Lynch Investment Emerging Markets w...
Mots-clés
service design
customer journey
design thinking
customer experience
#servicedesign
servicedesignpolska
fris
sit
mchlodnicki
cdv
real estate
leadership
#management
#cocreation
#creativity
collaboration
service quality
service innovation
smaply
experiencefellow
qualitative methods
mobile ethnography
design research
cx
sd
experience design
service scape
pos
promotion
advertising
visual merchandising
bank merchandising
design
branding
ksdp
retailing
marketing plan
canvas
tisdt
return on design
interpersonal relationship
crm
relationship
loyalty
relationship marketing
sports marketing
service
experiences
Tout plus
Présentations
(8)Documents
(1)J’aime
(117)SD Futures: Service design, the next ten years
Livework Studio
•
il y a 5 ans
Projektowanie usług / Service Design
School of Form
•
il y a 6 ans
Business Transformation by Futures Thinking, Kiev 2019, Creascope conference
School of Form
•
il y a 4 ans
tisdt_customer journey canvas (Makieta sciezki klienta)
Marcin Chłodnicki
•
il y a 12 ans
Customer Journey. Dlaczego warto mapować?
Bluerank
•
il y a 7 ans
Orchestrating Touchpoints - Chris Risdon
Uniq UI: Usability, UX, and UI design, consulting and training
•
il y a 9 ans
So you want to be a Service Designer
Jamin Hegeman
•
il y a 7 ans
2011 | Communication design highlights for service design
francesca // urijoe
•
il y a 12 ans
What is Service Design?
Daniel Harris
•
il y a 10 ans
The what, why and how of Service Design
Spotless
•
il y a 7 ans
Naming Brands
productcampnyc
•
il y a 11 ans
Jak przygotować zespół do efektywnej współpracy?
Marcin Chłodnicki
•
il y a 7 ans
Creative Problem Solving - A Step-by-Step Guide
SIT - Systematic Inventive Thinking®
•
il y a 12 ans
Space as a Service - Amanda Ramos, Gensler
Service Design Network
•
il y a 8 ans
Customer Journey Mapping and CX Research
Marc Stickdorn
•
il y a 8 ans
Mobile Ethnography > komunikacja doświadczeń klientów w procesie usługowym.
Marcin Chłodnicki
•
il y a 8 ans
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
il y a 8 ans
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
il y a 12 ans
Using Service Blueprints to Create Holistic Multi-Channel Experience
Izac Ross
•
il y a 10 ans
Workshop: Using Service Blueprinting to Evolve Services
Izac Ross
•
il y a 11 ans
Service Blueprint
Yves Pigneur
•
il y a 15 ans
The Customer Experience Scenario
Ellery Wee
•
il y a 11 ans
From Products to Services: A Service Design Crash Course
Jamin Hegeman
•
il y a 13 ans
How to make better Personas
CREATIVE COMPANION
•
il y a 13 ans
Service Design Thinking - Paris 2014 - Marc Stickdorn
Innovation by Design Club
•
il y a 9 ans
Intro to Design Thinking English (Wallet Exercise)
Max Oliva
•
il y a 10 ans
Discovering your innovation project idea
festivalslab
•
il y a 12 ans
Test Drive Festival Design DNA
festivalslab
•
il y a 12 ans
Crm
Kamraju Reddy
•
il y a 10 ans
Demo-driven innovation teaser
Tudor Girba
•
il y a 10 ans
Personal Information
Entreprise/Lieu de travail
Poznan, Greater Poland District, Poland Poland
Profession
Service Design + Design Management
Secteur d’activité
Apparel / Fashion
Site Web
service-design.pl
À propos
# Full-time lecturer and researcher at Collegium Da Vinci, cooperating also with Poznan University of Economics at the Faculty of Management, Department of Services Management, as well as lecturing post-graduate courses at a number of different universities. Wrote a master work on “Advertising of the Immaterial Services”. Working as a researcher has done his doctor’s degree on “Professional Services Marketing and Quality Assurance”. University Senate has rewarded the Doctoral Thesis.
# His professional experience was gathered in cooperation with many Polish and international companies, both in Poland and internationally. Among main clients are: Merill Lynch Investment Emerging Markets w...
Mots-clés
service design
customer journey
design thinking
customer experience
#servicedesign
servicedesignpolska
fris
sit
mchlodnicki
cdv
real estate
leadership
#management
#cocreation
#creativity
collaboration
service quality
service innovation
smaply
experiencefellow
qualitative methods
mobile ethnography
design research
cx
sd
experience design
service scape
pos
promotion
advertising
visual merchandising
bank merchandising
design
branding
ksdp
retailing
marketing plan
canvas
tisdt
return on design
interpersonal relationship
crm
relationship
loyalty
relationship marketing
sports marketing
service
experiences
Tout plus