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Managing Change: Transformation for Productive Public Services 6/12/2016
- 1. Change Dimensions® Managing Change: Transformation for Productive Public Services 6th December 2016 CROSSING JORDAN® Individual Competence, Organisational Excellence Anna Davis Crossing Jordan Ltd
- 2. 2 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Managing change successfully By creating change-able organisations: • Through the quality of change leadership - Their own personal mindset, attitudes and behaviours - Creating organisational Conditions for Change - Establishing Change Principles. • Using a change framework that converges change management and project management thinking and practices. • Developing change expertise throughout the organisation.
- 3. 3 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Why do we need change-able organisations?
- 4. 4 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence The transformation that should be occupying our mind is the transformation of the organisation itself – to become more change-able. Where there is robust alignment throughout the organisation, operational efficiency in the change process itself, as well as an inherent agility to respond. Change as part of the DNA
- 5. 5 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Change Dimensions® framework • Adopt a change mindset • Be intentional and deliberate • Take the environment into account • Recognise the natural lifecycle of change • Follow the four phases of the methodology but don’t expect them to be linear
- 6. 6 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence A spotlight on leadership
- 7. 7 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Change leadership The most important dimension of change is you, the change leader: • The type of change leader you are • Creating the conditions for change • Establishing change principles Business Sponsor Project Manager Line Manager
- 8. 8 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence 7 questions change leaders should be asking themselves • What type of leader do I want to be? Your intentions need to become actions if you are going to create new habits • How prepared am I to have difficult conversations if required? • How committed am I to deal with resistance? Is your commitment high enough to resolve and/or push through • Will I support the change but also try to defend the status quo? • How prepared am I to co-create with others? Involve others, especially if they have different perspectives from yours? • How observant am I? Do you notice barriers and then find out what is causing them? • You have a ripple effect – what is yours?
- 9. 9 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Leaders Creating Conditions for Change • A clear vision • Effective leadership • A strong culture • Excellent communications • Deliberate action
- 10. 10 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Change Dimensions® Change Principles • A change mindset • Clarity • The organisation as a system • Create the conditions for change • Define change markers • Co-create, collaborate • Adaptive planning For more information: www.changedimensions.co.uk/insights Archive Dec 2015 – Change Principles
- 11. 11 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence The lifeline
- 12. 12 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Change Dimensions® Framework
- 13. 13 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Build the case • Clarify the future vision • Identify key roles • Analyse current reality, environment and culture • Understand the scope and impact of change • Build the change strategy • Write the business case in support of the change strategy • Review and decision gate
- 14. 14 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Generate commitment • Identify, understand and engage stakeholders • Build an engagement plan • Build and maintain leadership alliance and stakeholder commitment • Engage those impacted by the change so they are as ready as can be expected
- 15. 15 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Looking at it this way….
- 16. 16 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Plan and design the change • Agree change principles • Design high level change plan • Review and gain approval • Design detailed integrated change plan • Build change team • Establish governance, review processes & evaluation metrics • Review and decision gate
- 17. 17 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Deliver sustained change • Prepare to implement – readiness of project and the business • Hold feedback and progress reviews • Adjust and evolve plans • Review what benefits have been realised • Plan for continuous improvement • Transfer knowledge and accountability to Business As Usual • Review and decision gate
- 18. 18 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Managing Change Successfully
- 19. 19 | Change Dimensions | Managing Change Conference 6 Dec 2016 Copyright @ 2016 Crossing Jordan All rights reserved CROSSING JORDAN® Individual Competence, Organisational Excellence Thank You To find out about the Change Dimensions® Change App® putting change at your fingertips and helps you define, design and deliver change successfully: Contact: anna@crossingjordan.co.uk 07951-562421 www.changedimensions.co.uk