3. Technology Support Model
High Touch Inside and Outside of the
Classroom
Full-Time
Technology
Support Person to
Assist Faculty
Education Series
Lunch and Learn
Sessions
ZenDesk for
Service Desk
4. Instructional Technology Support Model
Standardized on Managed/Cloud Services
Google Apps for Education
• Foundation for Cloud Services Approach
Du Network and Cloud Services
• Polycom Bridge
• Media:Site
• Future Learning Management System (Moodle?)
EMPOWER for Student Information System
• Student Records and Enrollment Management Support
5.
6. Instructional Technology Support Model
Standardized on Apple MacBooks
Hardware and
Software
Standards
Specified to the
Ministry of Higher
Education and
Scientific Research
MacBook Provided
to Students,
Faculty and Staff
(Standard)
7. Academic Uses of Apple
Laptop Software
Class Notes, Documents
and Bibliographies
E-Books
Presentations
Desktop Recording of
Instructional Video
Tutorials
Screen Capturing
or Illustration
Multimedia Editing
Video Conferencing
8. Media:Scape Suite
Configuration
• Table With Six Chairs
• 6 Pucks
• 2 Video Display Screens
Academic Uses
• Faculty Professional Development
• Collaboration for Student and Faculty Projects
9. Science Lab
Configuration
• Moticam
• 3 Video Display Screens
• 1 Overhead Projector
Academic Uses
• Use Moticam with microscope to display slides in
lab wirelessly on PC and screens
• Capture content for uploading to cloud
11. Global Classroom
3 Integrated Technology Components
Sony Smart Projector (#1)
• Presenting With the Sony Smart Projector in the IHC Global
Classroom (Prezi Walkthrough)
Examples of Instructional Use
• Projection of Presentations
• Document Camera Used for Displaying Physical Documents
• White Board Used in Class
Can Now Be Streamed or Recorded
12. Global Classroom
3 Integrated Technology Components
Polycom Video Conferencing (#2)
•Videoconferencing With Polycom in the
IHC Global Classroom (Prezi Walkthrough)
Examples of Instructional Use
•Math Tutorials From Hawaii
•Science Tutorials From Wisconsin
13. Global Classroom
3 Integrated Technology Components
MediaSite Capture and Streaming (#3)
• Classroom Capture and Streaming With MediaSite and Vaddio in the
IHC Global Classroom (Prezi Walkthrough)
Potential Classroom Use
• New Service
• For Content Feeds Faculty Use In-Room Cameras (Instructor and
Student Cams)
• For Video Feeds Faculty Use Existing Sony Smart Projector With
Multiple Content Feeds
14. Media:Site Web Interface
Beyond the Physical Classroom
View Live Streaming
Chat Box With Remote Students
Upload Locally Created Videos,
Transcribe and Caption
Editor for Adding Slide Shows Within the
Video Presentations
15. Media Production Room
Configuration
• Standard MacBook Laptop
• Digital Camera
• Studio lighting
• TV screen
• Green Screen Backdrop
Academic Uses
• Video productions
• Interviews recording (edit by students, transcribe, translation)
• Social media use
• Web site resources
Notes de l'éditeur
Greetings and welcome to IHC for the Fall semester of 2013. With the return of students and faculty to the campus, its time for an IHC Academic Technology update. Technology touches on everything we do at IHC and should be a key component of faculty development. We’re well positioned for this as a college since we built a virtual IT infrastructure in the cloud that frees up IT support resources to concentrate on the academic uses of technology and we’ve combined this with a physical “campus in the sky” designed to foster active and collaborative learning. I’m Mr. MazenBakri, IT Specialist at the College, and I’ll be spending a few minutes with you now to share the strategic framework for IHC Academic Technology Services, services that support teaching and learning here in Dubai. I’ll also devote some time to tactical updates that illustrate how we are executing on the strategy and highlighting both where we’ve come from and where we are headed as a College.
(CLICK) Hardware, software and IT services at IHC are all part of an IT support model that has as its aim making the College efficient and effective in delivering services to students, faculty and staff within the local environment here in Dubai. We designed the physical space at the College to optimize collaboration inside the premises of the College and connect us with the rest of the world via the internet for virtual collaboration. The academic spaces include the Media:Scape Room (CLICK), Science Lab (CLICK), Global Classroom (CLICK) and Media Production Room (CLICK). IHC has no computer labs because every student, as well as every faculty and staff member, has their own MacBook computer. And wireless access to the internet is both pervasive and open throughout the campus.
Because of the cloud services we’ve deployed, IHC staff resources are freed up to focus on helping students and faculty use the technology for academic purposes (CLICK), Staff don’t need to worry about things like maintaining servers and designing software applications. With the input of students and faculty, IT services will offer a series of informative hands-on tutorials on topics of interest in Instructional Technology (CLICK).This will be designed to support the faculty development plan from the Provost’s office. With the roll-out this semester of the ZenDesk cloud-based service desk (CLICK), IHC students, faculty and staff will have an easy automated way to access support anytime from within the Google Apps interface and from smartphones and tablet computers.Resources:Hiring an IT Staff Member at IHC: Multimedia and Learning Supporthttp://www.evernote.com/shard/s9/sh/315bafb7-c756-4871-ae5e-faf78976d3f9/894d699b46c3b528448d644ccc2b0d7dIHC Instructional Technology Morning Coffee Talks/Lunch and Learn Sessions (Fall 2013)https://docs.google.com/a/ihc-dubai.com/spreadsheet/ccc?key=0AqTBsBQObEc9dE90VGFwdVVMWVZGOUoyRXpUaUh1T3c#gid=0ZenDesknot yet in use by students and faculty.Option on Gmail drop down—reporting issues and following up solutions.
When IHC was established in 2011, it was clear that the College was not going to follow the usual IT Model of building a data center and hiring a big IT staff. The founders sought to keep this startup lean. A good deal of research in entrepreneurship points to agility as a key component in the success of start ups. Google Apps for Education is an ideal fit for an Agile/Lean startup like IHC (CLICK). Google Apps for Education was one of the first systems put in place to support the College (CLICK). We followed up with a fast wireless network on campus and hosted video services from Du (CLICK). The first video service from du was Polycom video conferencing (CLICK), over the summer of 2013 (CLICK), with another du partner we have deployed classroom capture and live streaming using a system called MediaSite by Sonic Foundry (Click). MediaSite runs on a cloud service here in Dubai that we will also use for our Learning Management System (CLICK), which will perhaps be Moodle and perhaps another platform. That decision requires further dialogue. The EMPOWER System (CLICK), which runs on a hosted platform in the US, is now live for IHC and IHC student records are currently maintained in this system (CLICK). This week, the student application for admission was moved over to EMPOWER and all online applicants now enter the enrollment management process through this portal.
Like IHC, other small liberal arts campuses have been drawn to the Apple Macintosh platform for its ease of use, strengths in multimedia production and low support overhead (CLICK), At least one such campus (Moravian College) has made standardizing on the Apple MacBook central to their value proposition in the US this fall. Many campuses have been using Apple products for a long time, some with more and others with far less fanfare than Moravian.
Deciding to go with hardware and software standards, rather than to simply pursue a bring your own device strategy was driven by a commitment to ensuring that all students have the same baseline hardware and software to work with (CLICK). A lack of financial means should not disadvantage the student in the classroom. We were also required by the Ministry of Higher Education and Scientific Research in the UAE to specify our standards up front as part of the Program Accreditation Process for our Associate of Arts in Liberal Arts Program (CLICK). Since we’re located in Dubai, and not in Dubuque, and the consumer market for student direct technology purchases is not as robust as in the US, it made sense to provide these MacBooks for the students (CLICK) and to make them the standard for our faculty and staff as well. If we’re going to collaborate it helps to have everyone on the same technology platform. By preloading the software on these MacBooks, we’ve simplified the distribution process considerably.Resources:Exhibit M - Student and Faculty Laptop Configuration - Google Drive.pdfhttps://docs.google.com/a/ihc-dubai.com/file/d/1b1x1AwIWH7D4uoPWobSyOtR7Kq3N1X2-RmCyiqGsvjeEsPgbuFMyGbsNH1F5MT7hyC2xyH6z4ElUB0g7/editExhibit M - Student, Faculty and Staff Laptop Configuration – CURRENT CONFIGURATIONhttps://docs.google.com/a/ihc-dubai.com/document/d/1vhkYu6Z9_CtZwC4jejzF2ZcZcyZwvVRg3bZ6rdv-3eI/edit
As the IHC Provost shared with you in his recent email circular (CLICK), we have a wide range of academically focused software at the college. Each MacBook comes loaded with all of this software and your Apple ID allows you to get free updates immediately from the software publishers upon their release through the Apple Store. IT is there to help you with any of these applications, “Just Ask Mazen”! This video clipitself was put together using PowerPoint and MediaSite software. I used SnagIt to make the screen captures, like the one about Moravian College. With Relay, I could also have published it to my IHC-Dubai.com YouTube Account, which is part of the College’s Google Apps platform.
Steelcase’s Media:Scape, with its ergonomically designed table and chairs and easy to use video output controls (CLICK), has figured prominently in our IHC Marketing campaigns and in tours we’ve given at the campus (CLICK). It’s a key investment the College has made in the physical environment that supports active and collaborative learning (CLICK). An example of the kind of active collaboration that students and faculty use the Media:Scape facility for -- now that it is up and running (CLICK)-- would be a collaborative video editing project, such as the work that Drs. Leon and Mattingly did in the Spring, engaging with students in an interdisciplinary approach to using video to recreate the trail and death of Socrates. As the faculty development program proceeds this fall, with integrated academic technology components, I’m confident that faculty will discover a wide range of ways they can use this facility to foster collaborative learning. Now that the Media:Scape is functional, it should be an integral part of faculty (and student) development.Resources:media:scape collaboration settings - commercialhttp://www.youtube.com/watch?v=iMF0kBoL9_w
The instructional technology in the IHC science lab is truly in its infancy (CLICK). We’ve started with a Moticam in the lab that allows the instructor to share the content of their microscope (CLICK) using the three video displays in the room and also on the overhead projector. All the interactive features of the Sony Smart Projector that we have in the Global Classroom are also available with the Sony Smart Projector in the lab. Beyond this simple AV setup (CLICK), technology capabilities in the lab will grow as our new science faculty settle in and help us enhance this facility as an active and collaborative space for science learning (CLICK).Resources:Moticam in Action at IHC Science Lab http://www.youtube.com/watch?v=G1JaRTtiaw8
The College has deployed the Global Classroom in three phases. Phase ONE (CLICK) was the Sony Smart Projector, which allowed for presentations in the classroom using an interactive projector. This projector lets you control your laptop from a special pointer that you tap with on image projected on the IdeaPaint surface. It also lets you annotate presentations, and you can save the annnotations using the Camtasia SnagIt Software (CLICK) Phase TWO was the Polycom System which allows for video conferences which involve the whole room in live interaction with remote parties, who can join the Global Classroom on the Polycom Video Bridge from other videoconferencing rooms, from laptops or from mobile clients. Phase III was completed over the summer. In this third and final phase(CLICK) we worked with a du Partner to enable classroom streaming and lecture capture using the Media:Site system
The Sony Smart Projector uses a system called the Vaddio AutoPresenter to control content feeds at the press of a button on the wall behind the podium in the classroom (CLICK). (CLICK). This works something like the pucks in the Media:Scape room (CLICK). Faculty have already been using the Smart Projector to display laptop content and to project real objects onto the IdeaPaint Surface using the document camera (CLICK). During the 2013/14 academic year, training will take place to show faculty how to use the interactive controls on the Smart Projector so that they can not only write on theIdeaPaint Surface with dry erase markers, which they have been doing, but also control the laptop without having to always stay behind the podium. It will also allow faculty to digitally capture annotations made live in class without having to somewhat awkwardly pull out their smartphone and snap a picture (CLICK). And now, with the MediaSite system in place, presentations can be recorded for later playback and also streamed live over the internet (CLICK). Prezi demonstration of “Presenting With the Sony Smart Projector in the IHC Global Classroom.”Resources:Presenting With the Sony Smart Projector in the IHC Global Classroomhttp://prezi.com/d9fbdol-isms/presenting-with-the-sony-smart-projector-in-the-ihc-global-classroom/
(CLICK). The Polycom system uses the Vaddio AutoTrack Camera and the Polycom EagleEye Director Systems to capture the faculty member and the students in the classroom and send those video feeds to the Polycom video conference bridge, where other parties connected to the bridge can view that video and also share their own video stream with students and faculty in the global classroom (CLICK). We’ve been using this for classroom video conferencing to brings in remote parties for class but have not yet connected to remote classrooms (CLICK). As we grow and mature as an institution, and our academic partnerships grow and mature with us, we believe that the ability to connect remote classrooms will add value. So far faculty have done non-credit math tutorials from Hawaii and science tutorials from Wisconsin (CLICK). (CLICK). Prezi presentation of Using the Polycom Videoconferencing System in the IHC Global Classroom.Resources:Using the Polycom Videoconferencing System With the BlueJeans Network in the IHC Global Classroomhttp://prezi.com/bt6xrlij42te/using-the-polycom-videoconferencing-system-with-the-bluejeans-network-in-the-ihc-global-classroom/
The ability to capture and stream video and presentation content from the Global Classroom is the latest addition to our instructional technology toolkit (CLICK). It Uses the Vaddio AutoPresenter for content feeds.In the Global Classroom, content feeds appear locally via the Sony Smart Projector and are captured and/or streamed remotely by the MediaSite system (CLICK). The content feeds include content from the presenter laptop, the IdeaPaintWhite Board and the Document Cam.In the Global Classroom , audience video feeds come from the Polycom EagleEye DirectorCamera System and presenter video comes from Vaddio AutoTrack Camera at the back of the room. While working in the Global Classroom the MediaSite System is transparent to the students and faculty while it records and streams. It is set up to stream and record without faculty having to initiate anything themselves. “Just ask Mazen!” He’ll set it up for you! (CLICK). Because it is a new service for instructional use, it will be important to weave the hands-on training for this system into the broader faculty development program this semester. (CLICK). Resources:Using the Vaddio System for Presenter Video and Content Feeds in the IHC Global Classroomhttp://prezi.com/jxqnnwxyqntp/using-the-vaddio-system-for-presenter-video-and-content-feeds-in-the-ihc-global-classroom/
Because MediaSite is hosted on the du platform outside of our campus and maintained by a du partner, IHC staff focus on helping our students and faculty get the most out of the service rather than on running the platform itself. We have a du Partner to do that for us! (CLICK) MediaSite gives us the ability to enable remote audiences to view the live stream of faculty and students in the classroom inside a web browser, with a separate content box that shows content feeds from the instructor’s laptop, the whiteboard and document cam. Remote participants can interact through text chat (CLICK). What’s more, if videos are created outside the Global Classroom (CLICK), they can still be uploaded to Media:Site and presentation slides added later. The MediaSite software, hosted in the du cloud, also allows for transcription and captioning. (CLICK). This greatly expands the flexibility of the platform for storing and using presentations asynchronously at IHC to support teaching and learning.
Located across the hallway from the Global Classroom, the Media Production Room has a simple configuration (CLICK), (CLICK), that is a natural extension of the broader IT strategy. With IT staff support, IHC students who work on video editing will use the standard MacBook laptop, Google Drive, Camtasia and the MediaSite software to publish professional videos to the web that will be searchable and viewable by anyone with a web browser anywhere in the world (CLICK). This studio offers students the opportunity to gain real hands-on experience with professional multimedia editing. Both faculty and students will be able to use this studio to produce multimedia learning objects as part of the curriculum (CLICK), and content that can be used in our social media and web site presence to attract other students to join the IHC experience in Dubai.
