This document discusses designing internal services for enterprises. It suggests that every organization delivers services, whether internal or external facing, and asks questions about which internal services an organization provides like human resources, sales support, IT, finance, and procurement. The document also questions how designing internal services is the same or different from customer services, and which internal services enable the organization to deliver service to customers. It promotes using service frameworks to design internal services and improve how work is done.

1. Designing services
for the enterprise
JannaDeVylder
@jdevylder

2. Every organisation delivers a service

3. No matter the size

6. How are you enabling them?

7. Why design
internal services?
Which
internal services?
How is it
the same/different
from customer
services?

8. Why design
internal services?

13. Which
internal services?

15. Human resources
Sales support
IT
Finance
Procurement
Property

19. How is it
the same/different
from customer
services?

20. What
services
enable your
organisation
to deliver
service to
your
customers?

21. SERVICE FRAMEWORKS

29. PLEASE
MAKE
WORK
BETTER!

30. JannaDeVylder
janna@meldstudios.com.au
@jdevylder
THANKYOU!