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INTERNET MARKETING A Maturity Model
Internet Marketing Strategy ,[object Object],Who are you?  What compelled you to be here? Introduction 1 The Internet changes the rules 2 E Business Maturity Model  (Atos Consulting) 3 Recommendations & Resources 4
QUICK INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],www.bytesofknowledge.com
PURPOSE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Understanding how the Internet changes the rules of Marketing
Internet vs. Traditional ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Tools
New tools – misunderstood. ,[object Object],[object Object],[object Object],[object Object],[object Object],Equivalent to a billboard on the web
APPLYING E-BUSINESS RESEARCH ,[object Object],[object Object],[object Object],[object Object]
Five levels of Maturity ,[object Object]
Level 1 : Initial e-business unplanned e-business initiatives are  ad hoc ,  unplanned  and even  chaotic . Few processes are  defined , and  success  depends on  individual  effort  essentially, the organization lacks the capability to meet commitments consistently © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
Level 2: Repeatable e-business aware basic  e-business processes  established  necessary to  repeat  earlier successes the  focus  is on  developing  the  capabilities  of the organization, small  central  e-business group (usually part of marketing), e-business  not  yet part of  planning process © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
Level 3: Defined © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com e-business enabled central  e-business  strategy  and  planning   process , towards a  centralized model  (IT and competences) best practices  integrated into a  common e-business process , deployed across the organization
Level 4: Managed © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com e-business integrated enterprise orientation,  e-business part of department  plans  and  review cycle ,  p+l organized , departmental  competence centers detailed  performance measures  of the e-business process and applications  collected , quantitatively  understood  and  controlled
Level 5: Optimized © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com extended enterprise e-business  focused  on customers needs ( extended enterprise ), part of  corporate strategy , towards decentralized e-business model continuous  evaluation of e-business  improvements  enabled by  quantitative feedback ,  piloting   innovative   ideas  and technologies
Four Areas Contribute to Performance © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
© 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
Recommendations New Tools: Understand them & Participate
[object Object],[object Object],[object Object],Engagement to Affinity There are no products, only solutions Not  what  customer wants, but  why  they want
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Affinity Dear Rubi bok way Every individual is unique: My Yahoo, Google Homepage MySpace, My eBay…
Affinity The key takeaway from this chart: price does not play a major role in achieving customer loyalty.  (Marketing Sherpa, July 2008) Vendors:  In the most recent case, why did a customer leave? Customers:  In the most recent case, why did you leave a vendor?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personality
[object Object],[object Object],Community Users add value! User reviews Amazon, eBay, iTunes… Interaction from user contribution is the key to market dominance in the Web 2.0 era
[object Object],[object Object],[object Object],[object Object],[object Object],Co-Creation
[object Object],[object Object],[object Object],Advocacy
Question your current target ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Resources Michael Galo , Chief Operations Officer  [email_address] (615) 850-0279
 

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Maturity Model For Internet Marketing Strategy

  • 1. INTERNET MARKETING A Maturity Model
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  • 10. Level 1 : Initial e-business unplanned e-business initiatives are ad hoc , unplanned and even chaotic . Few processes are defined , and success depends on individual effort essentially, the organization lacks the capability to meet commitments consistently © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
  • 11. Level 2: Repeatable e-business aware basic e-business processes established necessary to repeat earlier successes the focus is on developing the capabilities of the organization, small central e-business group (usually part of marketing), e-business not yet part of planning process © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
  • 12. Level 3: Defined © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com e-business enabled central e-business strategy and planning process , towards a centralized model (IT and competences) best practices integrated into a common e-business process , deployed across the organization
  • 13. Level 4: Managed © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com e-business integrated enterprise orientation, e-business part of department plans and review cycle , p+l organized , departmental competence centers detailed performance measures of the e-business process and applications collected , quantitatively understood and controlled
  • 14. Level 5: Optimized © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com extended enterprise e-business focused on customers needs ( extended enterprise ), part of corporate strategy , towards decentralized e-business model continuous evaluation of e-business improvements enabled by quantitative feedback , piloting innovative ideas and technologies
  • 15. Four Areas Contribute to Performance © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
  • 16. © 2007 - Atos Consulting - Gijsbert van der Sleen – gijsbert.vandersleen@atosorigin.com
  • 17. Recommendations New Tools: Understand them & Participate
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  • 20. Affinity The key takeaway from this chart: price does not play a major role in achieving customer loyalty. (Marketing Sherpa, July 2008) Vendors: In the most recent case, why did a customer leave? Customers: In the most recent case, why did you leave a vendor?
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Notes de l'éditeur

  1. Good Morning, It is a pleasure to welcome you to the “Proven Strategies for Improving Your Search Engine Marketing” Seminar. This program is brought to you through the Association of Strategic Marketing, bytes of knowledge, Centre{source}, Inc, and Work Media, LLC. My name is Michael Galo, COO for bytes of knowledge and I will be your host. 06/06/09