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Michael Stricker @RadioMS #DigitalOlympus
How to
CRO Like There’s No Tomorrow
Conversion Rate Optimization as
The Four Riders of the Apocalypse:
War, Famine, Plague & Death
Michael Stricker
Lead Consultant, MSDesign
• Former US Marketing Director, leading competitive research tool
for digital marketing
• Agency, consulting and web design studio experience
• 367+ successful digital marketing campaigns
• 1,000,000s of impressions for web-based businesses
• Speaker: LinkedIn, PubCon, HEROconf, Etail, SMX East.
• Author: blogs CIO.com, Business2Community, SEMrush.com
Publications Philadelphia Inquirer and Philly Ad News.
• Worked with Enterprise Brands AeroPostale, BET, GolfSmith, Dell,
JGWentworth, Johns Hopkins U Carey, RE/MAX, Toshiba, Verizon
Michael Stricker @RadioMS #DigitalOlympus
How to CRO Like There’s No Tomorrow
Michael Stricker @RadioMS #DigitalOlympus
Lord of the Rings Image ©2001 New Line Cinema
The 4 Riders of the Apocalypse
1. War
2. Famine
3. Plague
4. Death
Michael Stricker @RadioMS #DigitalOlympus
The 4 Riders of the Apocalypse
Win the War
Feed the Famine
Pwn the Plague
Cheat Death
Michael Stricker @RadioMS #DigitalOlympus
The 4 Riders of the Apocalypse
Win the War
Feed the Famine
Pwn the Plague
Cheat Death
Michael Stricker @RadioMS #DigitalOlympus
Win the War
• High Commercial Intent Terms
(CPC Google AdWords & Semantically via Google Search
Console or SEMrush)
• Competitor’s Productive KWs
(SEMrush Domain VS Domain )
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack like a mofo
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack via
Paid Search,
and Defend
Brand Terms
~ Lori Weiman
Competitor’s Brand in URL,
not in Title or Description
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack invoke 3rd parties and legit
comparisons
~ Lori Weiman
Competitor’s Brand in URL,
not in Title or Description
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack via SEO
Branded keyword phrases are 3.5x more
likely to convert visitors to leads, yet…
Visitors arriving by select, non-branded
phrases are 10X more likely to convert
~ Chad Pollitt, Relevance
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack with Care
How to Rank for Your Competitor’s Keywords: What We Learned by Analyzing 62.6
Million Ecommerce Keywords ~ NeilPatel.com
Michael Stricker @RadioMS #DigitalOlympus
Win the War
Brandjack with Care
How to Rank for Your Competitor’s Keywords: ~ NeilPatel.com
Michael Stricker @RadioMS #DigitalOlympus
Brandjack…
…w/ Care
Win the War
Brandjack with Helpful Utility Modifiers
Brand A VS Brand B, _ & _ comparison,
_ reviews, _ ratings, _ testimonials,
_ cheap, _ coupon, _ discount
http://neilpatel.com/2016/12/01/how-to-rank-for-your-competitors-keywords-what-we-learned-by-
analyzing-62-6-million-ecommerce-keywords ~ NeilPatel.com
Michael Stricker @RadioMS #DigitalOlympus
How to CRO Like There’s No Tomorrow
Michael Stricker @RadioMS #DigitalOlympus
Death on a Pale Horse by Benjamin West Image © Detroit Inst of Arts
The 4 Riders of the Apocalypse
Win the War
Feed the Famine
Pwn the Plague
Cheat Death
Michael Stricker @RadioMS #DigitalOlympus
Feed the Famine
Highly engaged customers=3X more value
• buy 90% more frequently
• spend 60% more in each transaction
~ Rosetta/Publicis Groupe/Razorfish Global
Michael Stricker @RadioMS #DigitalOlympus
Feed the Famine
Prospects 7X more responsive to
promotions after a brand interacts
meaningfully
~ Rosetta/Publicis Groupe/Razorfish Global
Michael Stricker @RadioMS #DigitalOlympus
Feed the Famine
Remarket…
• with a specific, relevant special offer
• resubscription • supplies • accessories
Network Default Duration Max. Duration
Display 30 days 540 days
Search 30 days 540 days
Michael Stricker @RadioMS #DigitalOlympus
Feed the Famine
Retention • Cross-sell • Up-sell • Discount
Referrals • Betas • Trials to dispense
Loyalty • Anniversary • Birthday • Survey
Costs 6-7X more for companies to attract
new customers than to keep existing.
Michael Stricker @RadioMS #DigitalOlympus
How to Convert
Like There’s No Tomorrow
Michael Stricker @RadioMS #DigitalOlympus
Lord of the Rings Image ©2001 New Line Cinema
The 4 Riders of the Apocalypse
Win the War
Feed the Famine
Pwn the Plague
Cheat Death
Michael Stricker @RadioMS #DigitalOlympus
Pwn the Plague
Measles
@RadioMS #DigitalOlympus
The Plague
Measles
Michael Stricker @RadioMS #DigitalOlympus
The Plague
Measles
Conversion
Michael Stricker @RadioMS #DigitalOlympus
The Plague
Measles
Conversion
Goal Actions
Michael Stricker @RadioMS #DigitalOlympus
The Plague
Measles
Conversion
Goal Actions
X14
Michael Stricker @RadioMS #DigitalOlympus
The Plague
Measles
Conversion
Goal Actions
X14
Michael Stricker @RadioMS #DigitalOlympus
The Plague
Measles
Conversion
Goal Actions
X14
Michael Stricker @RadioMS #DigitalOlympus
Pwn the Plague
Measles = Analysis Paralysis
• Too many options & choices
• Too many distractions
• Lacks urgency
• Lacks scarcity
Michael Stricker @RadioMS #DigitalOlympus
Pwn the Plague
Inoculate your Landing Pages
x Reduce options & choices
x Simplify distractions
x Add urgency
x Hawk scarcity
Michael Stricker @RadioMS #DigitalOlympus
The 4 Riders of the Apocalypse
Win the War
Feed the Famine
Pwn the Plague
Cheat Death
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death
“…judge the quick and the dead.”
~ King James Bible
“Faster!”
~ UX
“Faster!”
~ Conversions & AOV
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death
77% of webpages take up to 10 seconds
to load. 19 seconds is the average. ~ DoubleClick
2–3 second page load times have the
lowest bounce rate.
~ Maile Ohyeh, Google
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death
“Mobile traffic has surpassed desktop.”
~ Maile Ohyeh, Google
US Mobile search is roughly 58% of overall
~ Hitwise 2016
The Mobile-First Google Index is coming.
~ Google
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death
A 1 second delay in page response can
result in a 7% reduction in conversions.
A 1 second page delay could cost $2.5
million in lost sales every year
~ KissMetrics on Ecommerce sites with revenues of $100K/day
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death with PageSpeed
“Give up the
PageSpeed,
She-elf!
Arwen, Lord of the Rings
Image ©2001 New Line
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death with PageSpeed
“if you want it,
come and
claim it!”
Arwen, Lord of the Rings
Image ©2001 New Line
Michael Stricker @RadioMS #DigitalOlympus
Cheat Death
Google Mobile Website Speed Test Tool
https://testmysite.thinkwithgoogle.com/
Firebug Plug-in
WebDeveloper Browser Plug-in
PageSpeed Tools | Google Developers
https://developers.google.com/speed/pagespeed/
Michael Stricker @RadioMS #DigitalOlympus
Thank you
CRO Like There’s No Tomorrow
Conversion Rate Optimization as
The Four Riders of the Apocalypse:
War, Famine, Plague & Death
Michael Stricker @RadioMS #DigitalOlympus

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How to Conversion Rate Optimize Like There's No Tomorrow

  • 1. Michael Stricker @RadioMS #DigitalOlympus How to CRO Like There’s No Tomorrow Conversion Rate Optimization as The Four Riders of the Apocalypse: War, Famine, Plague & Death
  • 2. Michael Stricker Lead Consultant, MSDesign • Former US Marketing Director, leading competitive research tool for digital marketing • Agency, consulting and web design studio experience • 367+ successful digital marketing campaigns • 1,000,000s of impressions for web-based businesses • Speaker: LinkedIn, PubCon, HEROconf, Etail, SMX East. • Author: blogs CIO.com, Business2Community, SEMrush.com Publications Philadelphia Inquirer and Philly Ad News. • Worked with Enterprise Brands AeroPostale, BET, GolfSmith, Dell, JGWentworth, Johns Hopkins U Carey, RE/MAX, Toshiba, Verizon Michael Stricker @RadioMS #DigitalOlympus
  • 3. How to CRO Like There’s No Tomorrow Michael Stricker @RadioMS #DigitalOlympus Lord of the Rings Image ©2001 New Line Cinema
  • 4. The 4 Riders of the Apocalypse 1. War 2. Famine 3. Plague 4. Death Michael Stricker @RadioMS #DigitalOlympus
  • 5. The 4 Riders of the Apocalypse Win the War Feed the Famine Pwn the Plague Cheat Death Michael Stricker @RadioMS #DigitalOlympus
  • 6. The 4 Riders of the Apocalypse Win the War Feed the Famine Pwn the Plague Cheat Death Michael Stricker @RadioMS #DigitalOlympus
  • 7. Win the War • High Commercial Intent Terms (CPC Google AdWords & Semantically via Google Search Console or SEMrush) • Competitor’s Productive KWs (SEMrush Domain VS Domain ) Michael Stricker @RadioMS #DigitalOlympus
  • 8. Win the War Brandjack like a mofo Michael Stricker @RadioMS #DigitalOlympus
  • 9. Win the War Brandjack via Paid Search, and Defend Brand Terms ~ Lori Weiman Competitor’s Brand in URL, not in Title or Description Michael Stricker @RadioMS #DigitalOlympus
  • 10. Win the War Brandjack invoke 3rd parties and legit comparisons ~ Lori Weiman Competitor’s Brand in URL, not in Title or Description Michael Stricker @RadioMS #DigitalOlympus
  • 11. Win the War Brandjack via SEO Branded keyword phrases are 3.5x more likely to convert visitors to leads, yet… Visitors arriving by select, non-branded phrases are 10X more likely to convert ~ Chad Pollitt, Relevance Michael Stricker @RadioMS #DigitalOlympus
  • 12. Win the War Brandjack with Care How to Rank for Your Competitor’s Keywords: What We Learned by Analyzing 62.6 Million Ecommerce Keywords ~ NeilPatel.com Michael Stricker @RadioMS #DigitalOlympus
  • 13. Win the War Brandjack with Care How to Rank for Your Competitor’s Keywords: ~ NeilPatel.com Michael Stricker @RadioMS #DigitalOlympus Brandjack… …w/ Care
  • 14. Win the War Brandjack with Helpful Utility Modifiers Brand A VS Brand B, _ & _ comparison, _ reviews, _ ratings, _ testimonials, _ cheap, _ coupon, _ discount http://neilpatel.com/2016/12/01/how-to-rank-for-your-competitors-keywords-what-we-learned-by- analyzing-62-6-million-ecommerce-keywords ~ NeilPatel.com Michael Stricker @RadioMS #DigitalOlympus
  • 15. How to CRO Like There’s No Tomorrow Michael Stricker @RadioMS #DigitalOlympus Death on a Pale Horse by Benjamin West Image © Detroit Inst of Arts
  • 16. The 4 Riders of the Apocalypse Win the War Feed the Famine Pwn the Plague Cheat Death Michael Stricker @RadioMS #DigitalOlympus
  • 17. Feed the Famine Highly engaged customers=3X more value • buy 90% more frequently • spend 60% more in each transaction ~ Rosetta/Publicis Groupe/Razorfish Global Michael Stricker @RadioMS #DigitalOlympus
  • 18. Feed the Famine Prospects 7X more responsive to promotions after a brand interacts meaningfully ~ Rosetta/Publicis Groupe/Razorfish Global Michael Stricker @RadioMS #DigitalOlympus
  • 19. Feed the Famine Remarket… • with a specific, relevant special offer • resubscription • supplies • accessories Network Default Duration Max. Duration Display 30 days 540 days Search 30 days 540 days Michael Stricker @RadioMS #DigitalOlympus
  • 20. Feed the Famine Retention • Cross-sell • Up-sell • Discount Referrals • Betas • Trials to dispense Loyalty • Anniversary • Birthday • Survey Costs 6-7X more for companies to attract new customers than to keep existing. Michael Stricker @RadioMS #DigitalOlympus
  • 21. How to Convert Like There’s No Tomorrow Michael Stricker @RadioMS #DigitalOlympus Lord of the Rings Image ©2001 New Line Cinema
  • 22. The 4 Riders of the Apocalypse Win the War Feed the Famine Pwn the Plague Cheat Death Michael Stricker @RadioMS #DigitalOlympus
  • 24. The Plague Measles Michael Stricker @RadioMS #DigitalOlympus
  • 26. The Plague Measles Conversion Goal Actions Michael Stricker @RadioMS #DigitalOlympus
  • 27. The Plague Measles Conversion Goal Actions X14 Michael Stricker @RadioMS #DigitalOlympus
  • 28. The Plague Measles Conversion Goal Actions X14 Michael Stricker @RadioMS #DigitalOlympus
  • 29. The Plague Measles Conversion Goal Actions X14 Michael Stricker @RadioMS #DigitalOlympus
  • 30. Pwn the Plague Measles = Analysis Paralysis • Too many options & choices • Too many distractions • Lacks urgency • Lacks scarcity Michael Stricker @RadioMS #DigitalOlympus
  • 31. Pwn the Plague Inoculate your Landing Pages x Reduce options & choices x Simplify distractions x Add urgency x Hawk scarcity Michael Stricker @RadioMS #DigitalOlympus
  • 32. The 4 Riders of the Apocalypse Win the War Feed the Famine Pwn the Plague Cheat Death Michael Stricker @RadioMS #DigitalOlympus
  • 33. Cheat Death “…judge the quick and the dead.” ~ King James Bible “Faster!” ~ UX “Faster!” ~ Conversions & AOV Michael Stricker @RadioMS #DigitalOlympus
  • 34. Cheat Death 77% of webpages take up to 10 seconds to load. 19 seconds is the average. ~ DoubleClick 2–3 second page load times have the lowest bounce rate. ~ Maile Ohyeh, Google Michael Stricker @RadioMS #DigitalOlympus
  • 35. Cheat Death “Mobile traffic has surpassed desktop.” ~ Maile Ohyeh, Google US Mobile search is roughly 58% of overall ~ Hitwise 2016 The Mobile-First Google Index is coming. ~ Google Michael Stricker @RadioMS #DigitalOlympus
  • 36. Cheat Death A 1 second delay in page response can result in a 7% reduction in conversions. A 1 second page delay could cost $2.5 million in lost sales every year ~ KissMetrics on Ecommerce sites with revenues of $100K/day Michael Stricker @RadioMS #DigitalOlympus
  • 37. Cheat Death with PageSpeed “Give up the PageSpeed, She-elf! Arwen, Lord of the Rings Image ©2001 New Line Michael Stricker @RadioMS #DigitalOlympus
  • 38. Cheat Death with PageSpeed “if you want it, come and claim it!” Arwen, Lord of the Rings Image ©2001 New Line Michael Stricker @RadioMS #DigitalOlympus
  • 39. Cheat Death Google Mobile Website Speed Test Tool https://testmysite.thinkwithgoogle.com/ Firebug Plug-in WebDeveloper Browser Plug-in PageSpeed Tools | Google Developers https://developers.google.com/speed/pagespeed/ Michael Stricker @RadioMS #DigitalOlympus
  • 40. Thank you CRO Like There’s No Tomorrow Conversion Rate Optimization as The Four Riders of the Apocalypse: War, Famine, Plague & Death Michael Stricker @RadioMS #DigitalOlympus

Notes de l'éditeur

  1. http://neilpatel.com/2016/12/01/how-to-rank-for-your-competitors-keywords-what-we-learned-by-analyzing-62-6-million-ecommerce-keywords
  2. ••••
  3. - 5% to 95% – the amount of increased profits that can come from boosting customer retention rates by as little as 5 percent. Source: Frederick Reichheld of Bain & Company
  4. %
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