Dr. Mohamed Rabie Elsheikh

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Led & contributed in various projects to improve organizational performance & effectiveness. This included various aspects like: • Organizational assessment, development and redesign (Business Excellence models) • Develop & align organization strategy, vision, mission, objectives & measures • Business process management:develop, audit and reengineer (ISO 9001, TQM, eTOM) • Establish, measure and continuously improve customer experience & service quality standards and measures at customer interaction channels (call center, shops, etc.) • Assess & develop leadership capacity & readiness for of Change. Specialties: • Organizational Development (OD) • Operati...

#hr #strategy #leadership #hrstrategy #organisatio

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Dr. Mohamed Rabie Elsheikh

Présentations

Achieving excellence gen towards building a continuous improvement culture

Developing a winning strategy for hr in 2021 final

J’aime

Apple Brand Experience

Apple Case Study

Scientific Thinking for Product Teams April 2021

Presentation Global Innovation Forum London Nov 2014

A Collection of Quotes in Business Excellence, Quality, and Change

QMS Program Towards 5-Star Organization thru Business Excellence

Competency frameworks

Proposal Management Process

How to Deploy the Improvement Kata v7.0

Stop doing Retrospective and Start your Toyota Kata

How to Win - Managing Your Team

Mr. mohammed rabei 7 keys to successfully implement improvement projects the journey to excellence for zain call center

First Call Resolution How to Do it...

Customer Centricity

Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting

What's your story? Designing a holistic customer experience