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A New Food and Beverage
Operation on PolyU Campus

                  Chu Chun Kit, 11092939D

                    Lam Yan Ki, 11017133D

                    Lau Ho Hin, 11050385D

                 Pang Wing Wa, 11196856D

                 Tang Ming Yan, 11202542D

                          SEM003 Group A
Agenda
 External Environment

 Opportunities and Threats

 Marketing Objectives

 Target Market Analysis

 Positioning and Differentiating

 Marketing Strategies and Programs

 Implementation Milestones

 Budget

 Control
Macroenvironment
Demographic
 target customers are students and staffs on PolyU

                                staffs, 3
                                  505




                              student
                               s, 2919
                                   3


 Simple food that is creatively presented is the key for university
  students (Kotler,2010)
Economic environment
 economic situation unstable and uncertain after the incident of
  USA
                      Consumer Price Index
             10.00%
              8.00%
              6.00%
              4.00%
              2.00%
              0.00%
                           2010           2011
 Hong Kong Fact sheet



 more concern and spend less
Political environment
 fund supports to small and medium enterprises (SMEs)

 Consultation Centre



 New Academic Structure 334      market is larger



 minimum wage of $28 per hour       production cost
Social –cultural environment

 inference of Japanese culture




 “Slim” culture

 Japanese food is nutritious but low calories and fat in
  content
technology

 New packaging technology



 Connecting to potential customers through internet
Natural environment

 increasing concern about the environment protection




 price in natural resources
Opportunities

 Students enjoy fast food and love Japanese food

 double in size in the new Year 1 students in 2012

 (New Academic

  Structure 334)
Opportunities


 global economic down turn

  we provide sushi at low price



 some supports to SMEs such as financial fund and
  consultation services



 increasing popularity of Japanese culture
Threats

 prefer good environment and high quality food

 friend-gathering” experience and like to relax
Threats

 minimum wage leads to increase in production cost



 plastic for packing might accused of damaging environment
Competitors



         Competitors


Inside             Outside
 HKPU               HKPU
Competitors



         Competitors


Inside             Outside
 HKPU               HKPU
Competitors – inside HKPU
 Total 10 canteens, restaurants and café
Competitors – inside HKPU


             Price



            Strength

Proximity
to HKPU                Food Hygiene
Competitors – inside HKPU


 Price
  lunch sets : $ 25-30
   crucial ∵ students have low purchasing power

 Proximity to HKPU
  attract students and staffs with short meal break

 Food Hygiene
  undergone Food Premise and Inspection and
  Food Sample Tests  safe and clean to eat
Competitors – inside HKPU

       Over- crowded




           Weaknesses




        Few food
         varieties
Competitors – inside HKPU


 Over-crowded
  from 12:00 to14:00
   unfavourable to the students with short lunch time

 Few food varieties
   78.8% of students + 75% of staffs




survey by the Catering Committee, HKPU
Competitors



         Competitors


Inside             Outside
 HKPU               HKPU
Competitors – outside HKPU
Competitors – outside HKPU

             High quality
           Japanese Food



              Strength

 Good
services                    Environment
Competitors – outside HKPU


 High quality Japanese food
  - sushi, ramen, tempura, shabushabu, and other
  fried foods  creating lasting relationship
  - cook when order  fresh

 Environment
  high-class, comfortable and clean
   professional
Competitors – outside HKPU


 Services
  - self serive: sushi on conveyor belt (co-production)
     obtain freely

  - non-self-service: order
     fresh
Competitors – outside HKPU

     Over- crowded



          Weaknesses




       Expensive
Competitors – outside HKPU



 Over-crowded
  - high rental cost  small area
  - customers from office and HKPU, tourists

 Expensive
  - sushi: >$9/portion
  - meal sets: >$40
  - $10-$15 higher than meals in HKPU
Marketing Objectives
1. > $2,800,000 in sales by the end of year 1.

2. market share of 50% in POLYU

3. 80% customer awareness of our brand in our
   target markets

4. return on investment >15%

5. operating profit of over $1 million on sales
Target Market
Market Segmentation

 Generation Segmentation

  Generation Y




 Behavioral Segmentation

  Propensity to have meals in the school campus
Market Targeting

 →Generation Y with willingness to have meals in Poly U
  campus



 However, they have limited meal-time.
Market Positioning and Differentiation

 Positioning

“For students and staffs of HKPU who want to have more
restaurants in school, our products are sushi and Japanese
appetizers that are inexpensive but high quality, and serve
with efficiency in the school. “

 Differentiation
  - inexpensive
  - fast
  - popular
  - high quality
Products
 Prepackaged sushi

 Co-production
  - Customer put their favorite food items in boxes
  provided
  - Pass to our employees for the packing process

 All take away, no dine-in service

 High quality caterer
  - Not to sell overnight products
  - All sushi is made at retail site

 Strive to provide upscale food in a modest price
Price
 Follow cost-plus pricing
  ∴ simple and guaranteed margin revenue

 No fixed cost because being a caterer in campus
  does not require rent
  Unit cost = Total cost / Expected unit sales
           = $1,708,158 / 943,000
            = $1.8

 Aim to earn a 40% mark up on sales
  Mark up price = Unit cost / (1-desired return on sales)
                 = $1.8/0.6
                 = $3
Place

 Set up a retail site on campus



 Sell at Che-woo Lui Hotel and Tourism Resource
  Centre of SHTM



 Reservation by phone
Promotion
Milestones
Milestones              Start Date      End Date        Budget / $   Who is          How to
                                                                     responsible?    evaluate?
Advertising posters     Early           Early           34           Employee        Reflected by
                        September       September                                    sales volume
                        Early January   Mid-January     34
Sending Emails          Mid August      Late            Nil          Marketing
                                        September                    Manager
Distributing leaflets   Early           Early           4,000        Employee
                        September       September
                        Early January   Early January   4,000
Posting core picture    Early           Early           300          Employee
                        September       September
Discount periods        Early           Late October    20,000       Sales Manager
                        September
                        Early January   Late February   20,000
Advertising in PolyU    Early           Early           Nil          Marketing
Life                    September       September                    Manager
Giveaways               Early           Mid-            10,000       Employees       Reflected by
                        September       September                                    number of
                                                                                     approaches
Budget
                     2012-2013
                                     $

Sales                            2,829,000

Cost of production               (1,131,600)

Gross Profit                     1,697,400

Marketing and                     (58,368)
Promotion
Operation costs                  (518,190)

Net Profit                       1,120,842
Controls

1. Opinion forms

2. Mysterious shopper system

3. Promotional Campaigns

4. Regular talks and evaluation meetings
THE END

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Marketing Plan of a New Food and Beverage Operation on PolyU Campus

  • 1. A New Food and Beverage Operation on PolyU Campus Chu Chun Kit, 11092939D Lam Yan Ki, 11017133D Lau Ho Hin, 11050385D Pang Wing Wa, 11196856D Tang Ming Yan, 11202542D SEM003 Group A
  • 2. Agenda  External Environment  Opportunities and Threats  Marketing Objectives  Target Market Analysis  Positioning and Differentiating  Marketing Strategies and Programs  Implementation Milestones  Budget  Control
  • 4. Demographic  target customers are students and staffs on PolyU staffs, 3 505 student s, 2919 3  Simple food that is creatively presented is the key for university students (Kotler,2010)
  • 5. Economic environment  economic situation unstable and uncertain after the incident of USA Consumer Price Index 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% 2010 2011  Hong Kong Fact sheet  more concern and spend less
  • 6. Political environment  fund supports to small and medium enterprises (SMEs)  Consultation Centre  New Academic Structure 334 market is larger  minimum wage of $28 per hour production cost
  • 7. Social –cultural environment  inference of Japanese culture  “Slim” culture  Japanese food is nutritious but low calories and fat in content
  • 8. technology  New packaging technology  Connecting to potential customers through internet
  • 9. Natural environment  increasing concern about the environment protection  price in natural resources
  • 10. Opportunities  Students enjoy fast food and love Japanese food  double in size in the new Year 1 students in 2012 (New Academic Structure 334)
  • 11. Opportunities  global economic down turn we provide sushi at low price  some supports to SMEs such as financial fund and consultation services  increasing popularity of Japanese culture
  • 12. Threats  prefer good environment and high quality food  friend-gathering” experience and like to relax
  • 13. Threats  minimum wage leads to increase in production cost  plastic for packing might accused of damaging environment
  • 14. Competitors Competitors Inside Outside HKPU HKPU
  • 15. Competitors Competitors Inside Outside HKPU HKPU
  • 16. Competitors – inside HKPU  Total 10 canteens, restaurants and café
  • 17. Competitors – inside HKPU Price Strength Proximity to HKPU Food Hygiene
  • 18. Competitors – inside HKPU  Price lunch sets : $ 25-30  crucial ∵ students have low purchasing power  Proximity to HKPU attract students and staffs with short meal break  Food Hygiene undergone Food Premise and Inspection and Food Sample Tests  safe and clean to eat
  • 19. Competitors – inside HKPU Over- crowded Weaknesses Few food varieties
  • 20. Competitors – inside HKPU  Over-crowded from 12:00 to14:00  unfavourable to the students with short lunch time  Few food varieties 78.8% of students + 75% of staffs survey by the Catering Committee, HKPU
  • 21. Competitors Competitors Inside Outside HKPU HKPU
  • 23. Competitors – outside HKPU High quality Japanese Food Strength Good services Environment
  • 24. Competitors – outside HKPU  High quality Japanese food - sushi, ramen, tempura, shabushabu, and other fried foods  creating lasting relationship - cook when order  fresh  Environment high-class, comfortable and clean  professional
  • 25. Competitors – outside HKPU  Services - self serive: sushi on conveyor belt (co-production)  obtain freely - non-self-service: order  fresh
  • 26. Competitors – outside HKPU Over- crowded Weaknesses Expensive
  • 27. Competitors – outside HKPU  Over-crowded - high rental cost  small area - customers from office and HKPU, tourists  Expensive - sushi: >$9/portion - meal sets: >$40 - $10-$15 higher than meals in HKPU
  • 28. Marketing Objectives 1. > $2,800,000 in sales by the end of year 1. 2. market share of 50% in POLYU 3. 80% customer awareness of our brand in our target markets 4. return on investment >15% 5. operating profit of over $1 million on sales
  • 30. Market Segmentation  Generation Segmentation Generation Y  Behavioral Segmentation Propensity to have meals in the school campus
  • 31. Market Targeting  →Generation Y with willingness to have meals in Poly U campus  However, they have limited meal-time.
  • 32. Market Positioning and Differentiation  Positioning “For students and staffs of HKPU who want to have more restaurants in school, our products are sushi and Japanese appetizers that are inexpensive but high quality, and serve with efficiency in the school. “  Differentiation - inexpensive - fast - popular - high quality
  • 33. Products  Prepackaged sushi  Co-production - Customer put their favorite food items in boxes provided - Pass to our employees for the packing process  All take away, no dine-in service  High quality caterer - Not to sell overnight products - All sushi is made at retail site  Strive to provide upscale food in a modest price
  • 34. Price  Follow cost-plus pricing ∴ simple and guaranteed margin revenue  No fixed cost because being a caterer in campus does not require rent Unit cost = Total cost / Expected unit sales = $1,708,158 / 943,000 = $1.8  Aim to earn a 40% mark up on sales Mark up price = Unit cost / (1-desired return on sales) = $1.8/0.6 = $3
  • 35. Place  Set up a retail site on campus  Sell at Che-woo Lui Hotel and Tourism Resource Centre of SHTM  Reservation by phone
  • 37. Milestones Milestones Start Date End Date Budget / $ Who is How to responsible? evaluate? Advertising posters Early Early 34 Employee Reflected by September September sales volume Early January Mid-January 34 Sending Emails Mid August Late Nil Marketing September Manager Distributing leaflets Early Early 4,000 Employee September September Early January Early January 4,000 Posting core picture Early Early 300 Employee September September Discount periods Early Late October 20,000 Sales Manager September Early January Late February 20,000 Advertising in PolyU Early Early Nil Marketing Life September September Manager Giveaways Early Mid- 10,000 Employees Reflected by September September number of approaches
  • 38. Budget 2012-2013 $ Sales 2,829,000 Cost of production (1,131,600) Gross Profit 1,697,400 Marketing and (58,368) Promotion Operation costs (518,190) Net Profit 1,120,842
  • 39. Controls 1. Opinion forms 2. Mysterious shopper system 3. Promotional Campaigns 4. Regular talks and evaluation meetings