Mike Lally

rochester United States

Scrum Master

Technology / Software / Internet

I am pursuing a Bachelor's Degree in History. My goal is to become an adjunct professor. At my day job, I am a project manager for a team that supports Shoretel's cloud-based contact center and fax services. I am Professional Scrum Master (Scrum.org). I organize and facilitate Agile SCRUM processes including: daily stand-ups, release & sprint planning, velocity & capacity planning, Sprint Reviews and Retrospectives, demos and status reporting. I have built or repaired every kind of service operation you can name: software development, customer service, tech support, sales, marketing, inbound, outbound. I have built some from the ground up and turned several around that were failing t...