This document discusses Apple's brand resonance and the brand resonance pyramid model. It analyzes how Apple achieves strong brand salience, meets consumer needs through its products, develops positive brand imagery, obtains high brand performance, creates strong judgments and feelings about its brand, and ultimately achieves high brand resonance through customer loyalty, attachment, community building, and engagement. The summary examines how Apple has built the most valuable brand in the world through strategically developing each level of the brand resonance pyramid.
6. Brand Salience
• Measures various aspects of
the awareness of the brand and
how easily and often the brand
is evoked under various
situations or circumstances
7. Consumer Needs and Satisfaction
Have you ever heard of this
brand?
How frequently do you think of
this brand?
8. Brand Resonance Pyramid
Resonance
Judgments Feelings
Performance
What are you? Imagery
Salience
Definition
A measure of how well a
brand meets the wants
and needs of consumers.
14. • Apple is no longer selling products, they
are selling brands.
• Branding strategy
- Lifestyle, imagination, passion, hopes,
dreams, aspirations, and empowering the
people through technology.
Apple
15. • Humanistic corporate culture and a strong corporate ethic
• Volunteering, support of good causes or community involvement
• Apple’s founding ethos was power to the people through technology,
and it remains committed to computers in education.
• Unique visual and verbal vocabulary
• Expressed in product design and advertising
• Heartfelt connection with customers
• Built trust to establishing a community around a product.
• Apple products are designed around people
Apple
17. 1. Apple
2. Google
3. Coca-cola
“Apple is gaining market share in every category and, given the premium price
of their products, that is a significant achievement.” David Bailey, NYTimes
Apple is the most powerful brand in the world.
19. Judgment
• Strong opinions
• Expectation of quality, credibility, and superiority
• Must have the latest and greatest
• What are some of your opinions?
20. Apple
• Most valuable brand in the world at 104B
• How much would extra would you spend for and Apple logo?
MAC
Apple MacBook Air Core i5 1.4 GHz 4GB RAM 13.3” $949.99
PC
Toshiba Satellite Core i5 1.6 GHz 6GB RAM 14” $599.99
Acer Core i5 1.6 GHz 6GB RAM 15.6” $488.00
Asus Notebook Core i5 1.7GHz 8GB RAM 15.6” $649.99
22. Apple
• Branding strategy that focuses on emotions
• Simplicity… “easy to use”
• Efficient
• The new lifestyle
23. Apple
• Creating an emotional connection
• Loyalty
• Creating social approval
• Worldwide trends
• Elite feeling of excitement, fun,
and new
• iPhone, iPod, iPad, MacBook, etc…
26. Brand Resonance
Four key components:
1. Loyalty
2. Attachment
3. Community
4. Engagement
The line for the iPhone 6
27. Loyalty and Attachment
• As recently as last Friday, Apple brand
loyalty was on display at countless Apple
stores around the globe.
• 59% of iPhone users admitted to having
“blind loyalty” to the brand.
• There are people out there that live and
breath for Apple products. They could not
and would not want to imagine their lives
without it, Apple has reached a cult-like
status.
28.
29. Community and Engagement
• Apple stores are the place for brand fans and customers to
shop, talk, learn, and admire the firm’s products.
• Applesocial.net is a community and social network for all
Apple enthusiast to join and interact with each other,
create blogs, groups, make friends, and more.
• Apple branded merchandise is also found everywhere.
31. Summary
• At over $104 billion, Apple’s brand equity is by far the highest in the
world.
• They have achieved this by carefully honing and continuously improving
every aspect that makes up their brand resonance model.
• Apple might not offer very many products, but that enables them to
focus all their efforts on the few products they do make, enabling them
to create the most sought after technological goods on the planet.
John Sculley, a former executive from Pepsi, turned Apple into the biggest single computer company in the world, with $11 billion in annual sales.
Sculley increased the advertising budget from $15 million to $100 million.