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NEW BUSINESS PITCH
May 2017
NAME BRAND PITCH TYPE
Creativity
MARKET DATE
The Data You Need to Win This Pitch
DESCRIPTION
Airbnb, the online marketplace for short-term renters and hosts around the world, has placed its global creative advertising business in review.
Incumbent TBWAChiatDay will not participate.
“As a global hospitality company at a pivotal moment in our trajectory, we are seeking a partner agency that takes us closer to unlocking the creativity of
our community, in which content and product are inextricably linked. We are engaged in a global pitch, inviting the participation of a handful of diverse
agencies to identify this new partner that will help us achieve our next phase of phenomenal growth.”
Airbnb is looking for
a new agency
Global May 8, 2017
Client Profile / Market
Founded in August of 2008 and based in San Francisco, California,
Airbnb is a trusted community marketplace for people to list,
discover, and book unique accommodations around the world -
online or from a mobile phone. Whether an apartment for a night, a
castle for a week, or a villa for a month, Airbnb connects people to
unique travel experiences, at any price point, in more than 34,000
cities and more than 190 countries.
And with world-class customer service and a growing community of
users, Airbnb is the easiest way for people to monetize their extra
space and showcase it to an audience of millions.
COMPANY BACKGROUND
MAIN COMPETITORS
2016 Sales (mil)
2015 Employees
Employee Growth Percent
Assets (mil)
Net Income Growth Percent
Sales Growth Percent
-
-
-
-
-
-
FINANCIAL OVERVIEW
- Source: AccessConfidential.com -
Mr. Jonathan Mildenhall
jonathan.mildenhall@airbnb.com
Ms. Jennifer Yuen
Head of America
Marketing
DECISION MAKERS by
Chief Marketing Officer
U.S. Lodging Market
LODGING MARKET
REVENUES (2016)
$199 b
STR
+4.7%
Compared to 2015
65.3%
IN 2016
1,931
STR
1,650 1,526
CHAINS BY NUMBER OF HOTELS
OCCUPATION RATE
CHANGE RATE
-0.1%
• • • • • •
• • • • • •
U.S. Lodging Market
NEW YORK
$270
AVG DAILY RATE
TOP MARKETS BY OCCUPANCY
RevPAR
(Revenue per available room)
$83 b
Cushman & Wakefield Cushman & Wakefield
HIGHEST DAILY RATE
$124
(2016)
CHANGE RATE
+3.3%
• • • • • •
• • • • • •
NEW YORK
86%
OAHU ISLAND
84%
SAN FRANCISCO
84%
LOS ANGELES
81%
Fast Food industry in numbersVacation and Room Types
52%
Beach Vacations
33%
All-Inclusive Packages
30%
Cruises
most popular types of vacations according to U.S. adults in 2017
Statista.com
Upper Upscale 591,054 12%
Upscale 706,653 14%
Upper Midscale 922,503 18%
Midscale 475,256 10%
Economy 782,220 16%
Unaffiliated 1,523,362 30%
U.S. HOTEL ROOMS by STR CHAIN SCALES VACATION TYPES 2017
STR
Fast Food industry in numbersBusiness Travel
70%
of room nights in the U.S.
lodging industry are generated
by business travel.
457.2 Million
Business trips in 2016
$309.66
Average daily cost
of business travel in the U.S.
SAN FRANCISCOHAMPTON INN
Is the most expensive
U.S. city for Business Travel
With an avg daily cost of
$547
Was the most expensed
Hotel by business travelers in Q4 2016
Expense percentage
8.8
Fast Food industry in numbersAIRBNB
AIRBNB 2017 FINANCIAL FORECAST
$450 Million
EBITDA
$2.8 Billion
Revenue
•••
•••
•••
$25.5 billion
Airbnb Value
IN 2016
The company reached
profitability for the first time
United States account
only for
16%
of total AIRBNB listings
Private accommodation
market could be as big as
$106 billion
By 2018
20%
60%
40%
0%
50%
10%
30%
80%
70%
Fast Food industry in numbersImpacts on the Hotel Industry
Traditiona
l hotel
Bed &
breakfast
Friends /
Family
Extended
stay hotel
Vacation
rental site
Other
vacation
rentals
Corporate
Apartmen
Other
AlphaWise, Morgan Stanley Research
+888 bp +212 bp +176 bp -265 bp +322 bp -6 bp -11 bp +117 bp
HVS estimated a loss of about $450 Million In direct revenues per year to Airbnb
What accommodations are Airbnb users substituting away from?
A variety, but mostly (and increasingly) hotels.
20162015
HVS
Sep. 2014 - Aug. 2015
• • •
480,000
Hotel room nights reserved
2,800,000
Airbnb room nights booked
• • •
Awareness and Usage
AIRBNB BRAND AWARENESS
62%
France and Germany
76%
United States
AIRBNB USERS FREQUENCY AIRBNB USAGE
3.2x
Average AIRBNB usage in 2016
• • •
25%
travelers who know of Airbnb have
used the service at least once
• • •
Morgan Stanley Skift.com
Longer Stays
The average stay is
2.5x longer
than the average hotel stay
In the U.S. Airbnb
Is 6 to 17 percent cheaper
than hotels in the same
markets
20%
of all Airbnb stays
are longer than
30 days
20%
10%
0%
15%
5%
30%
25%
Leisure Travelers
AlphaWise, Morgan Stanley Research
AIRBNB USE
(among travelers)
Our AlphaWise survey shows 19% of leisure and 18% of business travelers have used
Airbnb in the last 12 months… with both expected to rise over the next 12 months
2016E2015 2017E2016A
Business Travelers
• • •
• • •
Fast Food industry in numbersReason to use (or not) AIRBNB
Skift.com
TOP REASON FOR NOT USING AIRBNB
30%
Privacy Concerns
9%
Safety
Skift.com
TOP REASON FOR USING AIRBNB
53%
Price
35%
Location
33%
Authentic Experience
28%
Easy to use site/app
Fast Food industry in numbersTargeting Business Travelers
Airbnb launched a business travel mini site
“As a global hospitality company at a pivotal moment in our trajectory, we
are seeking a partner agency that takes us closer to unlocking the
creativity of our community, in which content and product are inextricably
linked. We are engaged in a global pitch, inviting the participation of a
handful of diverse agencies to identify this new partner that will help us
achieve our next phase of phenomenal growth.”
- Airbnb spokesperson
Loyalty programs are among the most requested features
and used mainly by business travelers
10%
Trips on Airbnb are for work
56%
Home-sharing services like AirBnB and HomeAway
growth in use between Q1 2015 and Q1 2016
Fast Food industry in numbersMarketing Insights
LIVE THERE PLATFORM & CAMPAIGN
Latest Initiative
“Business travellers come to Airbnb already knowing where they want to
stay, and with less lead time. They want speed, convenience and reliability.
With our new features on desktop and mobile, business travellers can filter
search results to show only business travel ready listings. This makes it
easier and faster to find and book the perfect Airbnb for a work trip.”
Jonathan Mildenhall, CMO @ Airbnb
- In partnership with Hearst
- Guaranteed circulation
of 350,000
$29.452 million
2016 Media Spend
Fast Food industry in numbersAIRBNB’s Audience
SEE THE FULL PROFILE
FEMALES
57 %
55-69 YEARS OLD
33 %
COLLEGE EDUCATION
47.8 %
TOP PSYCHOGRAPHICS
TRAVEL
LOVERS
ART
APPRECIATORS
BEAUTY AND
WELLNESS AWARE
QUICK DEFINITION:
Millennial Business People
18-34 Entrepreneurs, business owners, or just
professionals, Cubeyou's business people put their work
and career at the top of their priorities. They are fully
invested in their jobs for both economical reasons and
personal satisfaction, and tend to follow business news
online.
30%
60%
0
90%
15-17 18-24 25-34 35-44 45-54 55-64
55%
MALE
22%
In a relationship
53%
WITHOUT
CHILDREN
PARTY GOERS
1.6 x
FOOD
LOVERS
1.4 x
GAMERS
1.2 x
TECHIES
1.6x
MILLENNIAL
BUSINESS
PEOPLE
• • •
•••
MILLENNIAL BUSINESS PEOPLE:
TRAVEL
GET THE FULL PROFILE
FAVORITE HOTELS TRAVEL HOT SPOT
THEME PARKS
2.4 X
TRAVEL COMPANIES
DESPEGAR
TOP DESTINATIONS
COLOMBIA PORTUGAL
MILLENNIAL BUSINESS PEOPLE:
MEDIA INSIGHTS
WEBSITES GENRES
BUSINESS
GET THE FULL PROFILE
Millennial Business People are over
indexing on Finance Apps (x).
CINEMA
GOERS
CINEMA
TOP APPS
COMEDY
MOVIES
1.3x
NEWSPAPERS
1.3x
TOP NEWSPAPERS
TECH ART
MILLENNIAL BUSINESS PEOPLE:
FOOD AND DRINK
FOOD HABITS
MALES
GET THE FULL PROFILE
FOOD GENRES
MALES
SNACK FOODS: 1.05 X
ORGANIC FOODS: 1.4 X
FOOD-TO-GO 1.2x
FAST FOOD
FANS
FOOD HABITS
FEMALES
THOUGHTFUL
EATERS 1.4x
1.7x
CANDY & SWEETS: 1.1 X
FOOD GENRES
FEMALES
DAIRY & EGGS: 1.4 X
INTERESTS PROXIMITY MAP:
HOTEL BUSINESS PEOPLE vs AIRBNB BUSINESS PEOPLE
GET THE FREE TEMPLATE
NEED TO SURFACE
YOUR TARGET’S
DEFINING INTERESTS?
NEED TO SURFACE
YOUR TARGET’S
DEFINING INTERESTS?
CROSS CATEGORY TRAVEL INTERESTS
TRAVEL
AGENCIES
FOREIGN
DESTINATIONS
DOMESTIC
DESTINATIONS
TRAVEL
APPS
THEME
PARKS
Commonalities Airbnb Business People closest interestsHotel Business People closest interests
POPULAR
ATTRACTIONS
TRAVEL
MAGS
PARKS
CONSUMER
INSIGHTS SUITE
Discover the Airbnb’s consumer
TRY NOW FOR FREE >
on Cubeyou Consumer Insights Suite

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Airbnb Pitches Global Creative Business

  • 2. NAME BRAND PITCH TYPE Creativity MARKET DATE The Data You Need to Win This Pitch DESCRIPTION Airbnb, the online marketplace for short-term renters and hosts around the world, has placed its global creative advertising business in review. Incumbent TBWAChiatDay will not participate. “As a global hospitality company at a pivotal moment in our trajectory, we are seeking a partner agency that takes us closer to unlocking the creativity of our community, in which content and product are inextricably linked. We are engaged in a global pitch, inviting the participation of a handful of diverse agencies to identify this new partner that will help us achieve our next phase of phenomenal growth.” Airbnb is looking for a new agency Global May 8, 2017
  • 3. Client Profile / Market Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world - online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and more than 190 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. COMPANY BACKGROUND MAIN COMPETITORS 2016 Sales (mil) 2015 Employees Employee Growth Percent Assets (mil) Net Income Growth Percent Sales Growth Percent - - - - - - FINANCIAL OVERVIEW - Source: AccessConfidential.com - Mr. Jonathan Mildenhall jonathan.mildenhall@airbnb.com Ms. Jennifer Yuen Head of America Marketing DECISION MAKERS by Chief Marketing Officer
  • 4. U.S. Lodging Market LODGING MARKET REVENUES (2016) $199 b STR +4.7% Compared to 2015 65.3% IN 2016 1,931 STR 1,650 1,526 CHAINS BY NUMBER OF HOTELS OCCUPATION RATE CHANGE RATE -0.1% • • • • • • • • • • • •
  • 5. U.S. Lodging Market NEW YORK $270 AVG DAILY RATE TOP MARKETS BY OCCUPANCY RevPAR (Revenue per available room) $83 b Cushman & Wakefield Cushman & Wakefield HIGHEST DAILY RATE $124 (2016) CHANGE RATE +3.3% • • • • • • • • • • • • NEW YORK 86% OAHU ISLAND 84% SAN FRANCISCO 84% LOS ANGELES 81%
  • 6. Fast Food industry in numbersVacation and Room Types 52% Beach Vacations 33% All-Inclusive Packages 30% Cruises most popular types of vacations according to U.S. adults in 2017 Statista.com Upper Upscale 591,054 12% Upscale 706,653 14% Upper Midscale 922,503 18% Midscale 475,256 10% Economy 782,220 16% Unaffiliated 1,523,362 30% U.S. HOTEL ROOMS by STR CHAIN SCALES VACATION TYPES 2017 STR
  • 7. Fast Food industry in numbersBusiness Travel 70% of room nights in the U.S. lodging industry are generated by business travel. 457.2 Million Business trips in 2016 $309.66 Average daily cost of business travel in the U.S. SAN FRANCISCOHAMPTON INN Is the most expensive U.S. city for Business Travel With an avg daily cost of $547 Was the most expensed Hotel by business travelers in Q4 2016 Expense percentage 8.8
  • 8. Fast Food industry in numbersAIRBNB AIRBNB 2017 FINANCIAL FORECAST $450 Million EBITDA $2.8 Billion Revenue ••• ••• ••• $25.5 billion Airbnb Value IN 2016 The company reached profitability for the first time United States account only for 16% of total AIRBNB listings Private accommodation market could be as big as $106 billion By 2018
  • 9. 20% 60% 40% 0% 50% 10% 30% 80% 70% Fast Food industry in numbersImpacts on the Hotel Industry Traditiona l hotel Bed & breakfast Friends / Family Extended stay hotel Vacation rental site Other vacation rentals Corporate Apartmen Other AlphaWise, Morgan Stanley Research +888 bp +212 bp +176 bp -265 bp +322 bp -6 bp -11 bp +117 bp HVS estimated a loss of about $450 Million In direct revenues per year to Airbnb What accommodations are Airbnb users substituting away from? A variety, but mostly (and increasingly) hotels. 20162015 HVS Sep. 2014 - Aug. 2015 • • • 480,000 Hotel room nights reserved 2,800,000 Airbnb room nights booked • • •
  • 10. Awareness and Usage AIRBNB BRAND AWARENESS 62% France and Germany 76% United States AIRBNB USERS FREQUENCY AIRBNB USAGE 3.2x Average AIRBNB usage in 2016 • • • 25% travelers who know of Airbnb have used the service at least once • • • Morgan Stanley Skift.com
  • 11. Longer Stays The average stay is 2.5x longer than the average hotel stay In the U.S. Airbnb Is 6 to 17 percent cheaper than hotels in the same markets 20% of all Airbnb stays are longer than 30 days 20% 10% 0% 15% 5% 30% 25% Leisure Travelers AlphaWise, Morgan Stanley Research AIRBNB USE (among travelers) Our AlphaWise survey shows 19% of leisure and 18% of business travelers have used Airbnb in the last 12 months… with both expected to rise over the next 12 months 2016E2015 2017E2016A Business Travelers • • • • • •
  • 12. Fast Food industry in numbersReason to use (or not) AIRBNB Skift.com TOP REASON FOR NOT USING AIRBNB 30% Privacy Concerns 9% Safety Skift.com TOP REASON FOR USING AIRBNB 53% Price 35% Location 33% Authentic Experience 28% Easy to use site/app
  • 13. Fast Food industry in numbersTargeting Business Travelers Airbnb launched a business travel mini site “As a global hospitality company at a pivotal moment in our trajectory, we are seeking a partner agency that takes us closer to unlocking the creativity of our community, in which content and product are inextricably linked. We are engaged in a global pitch, inviting the participation of a handful of diverse agencies to identify this new partner that will help us achieve our next phase of phenomenal growth.” - Airbnb spokesperson Loyalty programs are among the most requested features and used mainly by business travelers 10% Trips on Airbnb are for work 56% Home-sharing services like AirBnB and HomeAway growth in use between Q1 2015 and Q1 2016
  • 14. Fast Food industry in numbersMarketing Insights LIVE THERE PLATFORM & CAMPAIGN Latest Initiative “Business travellers come to Airbnb already knowing where they want to stay, and with less lead time. They want speed, convenience and reliability. With our new features on desktop and mobile, business travellers can filter search results to show only business travel ready listings. This makes it easier and faster to find and book the perfect Airbnb for a work trip.” Jonathan Mildenhall, CMO @ Airbnb - In partnership with Hearst - Guaranteed circulation of 350,000 $29.452 million 2016 Media Spend
  • 15. Fast Food industry in numbersAIRBNB’s Audience SEE THE FULL PROFILE FEMALES 57 % 55-69 YEARS OLD 33 % COLLEGE EDUCATION 47.8 % TOP PSYCHOGRAPHICS TRAVEL LOVERS ART APPRECIATORS BEAUTY AND WELLNESS AWARE
  • 16. QUICK DEFINITION: Millennial Business People 18-34 Entrepreneurs, business owners, or just professionals, Cubeyou's business people put their work and career at the top of their priorities. They are fully invested in their jobs for both economical reasons and personal satisfaction, and tend to follow business news online. 30% 60% 0 90% 15-17 18-24 25-34 35-44 45-54 55-64 55% MALE 22% In a relationship 53% WITHOUT CHILDREN PARTY GOERS 1.6 x FOOD LOVERS 1.4 x GAMERS 1.2 x TECHIES 1.6x MILLENNIAL BUSINESS PEOPLE • • • •••
  • 17. MILLENNIAL BUSINESS PEOPLE: TRAVEL GET THE FULL PROFILE FAVORITE HOTELS TRAVEL HOT SPOT THEME PARKS 2.4 X TRAVEL COMPANIES DESPEGAR TOP DESTINATIONS COLOMBIA PORTUGAL
  • 18. MILLENNIAL BUSINESS PEOPLE: MEDIA INSIGHTS WEBSITES GENRES BUSINESS GET THE FULL PROFILE Millennial Business People are over indexing on Finance Apps (x). CINEMA GOERS CINEMA TOP APPS COMEDY MOVIES 1.3x NEWSPAPERS 1.3x TOP NEWSPAPERS TECH ART
  • 19. MILLENNIAL BUSINESS PEOPLE: FOOD AND DRINK FOOD HABITS MALES GET THE FULL PROFILE FOOD GENRES MALES SNACK FOODS: 1.05 X ORGANIC FOODS: 1.4 X FOOD-TO-GO 1.2x FAST FOOD FANS FOOD HABITS FEMALES THOUGHTFUL EATERS 1.4x 1.7x CANDY & SWEETS: 1.1 X FOOD GENRES FEMALES DAIRY & EGGS: 1.4 X
  • 20. INTERESTS PROXIMITY MAP: HOTEL BUSINESS PEOPLE vs AIRBNB BUSINESS PEOPLE GET THE FREE TEMPLATE NEED TO SURFACE YOUR TARGET’S DEFINING INTERESTS? NEED TO SURFACE YOUR TARGET’S DEFINING INTERESTS? CROSS CATEGORY TRAVEL INTERESTS TRAVEL AGENCIES FOREIGN DESTINATIONS DOMESTIC DESTINATIONS TRAVEL APPS THEME PARKS Commonalities Airbnb Business People closest interestsHotel Business People closest interests POPULAR ATTRACTIONS TRAVEL MAGS PARKS
  • 21. CONSUMER INSIGHTS SUITE Discover the Airbnb’s consumer TRY NOW FOR FREE > on Cubeyou Consumer Insights Suite