Discover everything you should know about the employee net promoter score. Find out what it is, how to calculate it and how to improve it. Content by Officevibe, the simplest tool for a greater workplace. https://www.officevibe.com/

1. EMPLOYEE
NET PROMOTER
SCORE
Everything you need to
know about the

2. eNPSSTANDS FOR EMPLOYEE
NET PROMOTER SCORE

3. Originally a way to measure customer
loyalty, it’s now used to measure
employee loyalty.

4. 9
0 1 2 3 4 5 6 7 8 10
“On a scale from 0-10, how likely are
you to recommend this organization
as a good place to work?”
People are asked:

5. Answers are broken down between
Detractors(0-6), Passives(7,8), and
Promoters(9,10).
0 1 2 3 4 5 6 7 8 9 10
PASSIVESDETRACTORS PROMOTERS

6. People who score 7 or 8 aren’t counted,
because they’re considered neutral.
eNPS=
% Promoters - % Detractors

7. IMPROVE YOUR
NET PROMOTER
Get 5 ridiculously simple
ways to improve your
eNPS score.
Get the Guide!
SCORE

8. Your score can range from
-100 to +100

9. Anything between +10 and +50 is
considered a good score

10. TIP!
Ask promoters to help you
with employee referrals

11. eNPS is a metric that
should be continuously
improved

12. Always follow up with a
to get qualitative feedback.
“WHY”

13. Learn how to be a
BETTER BOSS
View the State of Employee Engagement, a real-time report
with tons of helpful tips for managers to engage their teams.
See The Live Report

14. DOWNLOAD PDF
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15. IMPROVE YOUR
NET PROMOTER
Get 5 ridiculously simple
ways to improve your
eNPS score.
Get the Guide!
SCORE

16. Curious about the first step to take to be a better manager?
Try Officevibe now and start inspiring your employees!
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17. YOU’LL LOVE THESE SLIDESHARES: