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Tips and tricks, TOPdesk on Tour 2016, Manchester

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TOPdesk
TOPdesk

Jeroen Janssen

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Tips & Tricks Jeroen Janssen
ON TOURON TOUR • Tips & Tricks in TOPdesk • Standard functionality • Get more out of your existing TOPdesk environment Topics
ON TOURON TOUR • https://releasenotes.topdesk.com Releasenotes
ON TOURON TOUR • http://productroadmap.topdesk.com Roadmap
ON TOURON TOUR Auto Refresh Overviews
ON TOURON TOUR Web Widget
ON TOURON TOUR Web Widget
ON TOURON TOUR Web Widget
ON TOURON TOUR Adding activities to existing templates
ON TOURON TOUR Adding activities to existing templates
ON TOURON TOUR • Availability of Services in Self Service Portal • Availability of Flows in Self Service Portal • Persons linked to objects • Used to be a manual action • Can be automated now Updating person groups
ON TOURON TOUR Updating person groups
ON TOURON TOUR Updating person groups
ON TOURON TOUR Updating person groups
ON TOURON TOUR Updating person groups
ON TOURON TOUR Optional fields form designer
ON TOURON TOUR Optional fields form designer
ON TOURON TOUR • openpage.jsp?url= • http://SERVERNAME/tas/secure/openpage.jsp?url=/tas/secure/sincident/ unid=[-UNID-] • http://localhost/tas/secure/openpage.jsp?url=/tas/secure/incident?unid= d7cc6b06293d456682132bf9adf2dcfe Open card in existing TOPdesk session Link to Incident.msg
ON TOURON TOUR • Add shortcut to the page • /tas/public/ssp/content/page/assetreservationplanner?assetType=TYPE Example Cars: • /tas/public/ssp/content/page/assetreservationplanner?assetType=Car Add link to specific asset group
ON TOURON TOUR Add link to specific asset group
ON TOURON TOUR Add link to specific asset group
ON TOURON TOUR Add link to specific asset group
ON TOURON TOUR • Large number of emails • Multiple buttons to call/change(activities) per email • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] Backup in test environment – Email links
ON TOURON TOUR Backup in test environment – Email links
ON TOURON TOUR Backup in test environment – Email links
ON TOURON TOUR Backup in test environment – Email links
ON TOURON TOUR • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] • [System.Own_branch.Website]/tas/public/contained/incidentpublic?unid=[ -UNID-] • https://extranet.topdesk.com/tas/public/contained/incidentpublic?unid=[ -UNID-] Backup in test environment – Email links
ON TOURON TOUR Quick buttons
ON TOURON TOUR • View this presentation online on www.slideshare.net/topdesk • Join Dr. TOPdesk session Questions? Jeroen Janssen j.janssen@topdesk.com

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