This is a summary of my work portfolio for anyone interested in hiring me.

1. Welcome to My Work Portfolio to hire me, please contact angella@bridgehouseconsulting.co.uk 1

2. My Profile Strongperformance improvement leader Passionate about designing and achieving win-win outcomes 20 years experience in customer service & corporate L&D Industry awards and numerous client testimonials for work Collaborativeand contributive by nature 2

3. My Company Bridge House Consulting Ltd I’ve run BHC for 10 years and use it to deliver HR strategic advice interim management design & piloting of L&D solutions facilitation of leadership and management skills 3

4. My Company Bridge House Consulting Ltd I’ve expertise in change management performance management team development recruitment practices HR talent management and leadership development 4

5. Expertise Area1 Designing L&D solutions using training needs analysis performance reviews 5

6. Expertise Area 2 Scope of solution design customer communications recruitment personal leadership capability management skills team engagement talent development 6

7. Expertise Area 3 Delivering blended training solutions using Self learning Face to face line managers trainers facilitators 7

8. Expertise Area 4 Collaborating with multi disciplinary teams delivering corporate change and growth objectives 8

9. Expertise Area 5 Facilitation and programme management customer focused teams HR and L&D support functions 9

10. Case Study 1 July 2005 - 2009 Led co-creation of the Britannia Management Academy needs analysis for management development business case for 1st iteration of Academy recruited and up skilled 35 facilitators personal delivery of key modules tested & refined pilots tracked and measured business improvement 10

11. Case Study 2 April 2007 A post acquisition integration of employment terms & conditions contracts people policies corporate handbooks 11

12. Case Study 3 2002-2003 Designed and delivered a UK wide L&D review including Group Operations and Corporate Centre Recommendations included new L&D structures rationalisation of resources directory of L&D personnel and training materials and resources 12

13. Case Study 4 2003-2004 Established first L&D function design of services workflows training materials recruitment and management of team range of hard and soft skill programmes to budget and deadlines 13

14. Case Study 5 2003-2004 UK L&D Project Manager part of UK and Indian outsourcing contract Recruited, trained and managed teams to deliver new customer service training programmes new process and systems for contact centre managers, trainers and staff in the UK and India 14

15. Case Study 6 2004 UK L&D Project Manager developed coaching culture for effective implementation of new working practices and systems within engineering community 15

16. Case Study 7 2004 Interim Mgt Development Manager Audit, design, test and handover of management development initiative themed around accountability, productivity, career progression and retention 16

17. Case Study 8 2002 Designed, ran & analysed benchmarking survey on 4000+ call centre staff across the group’s different brands strategic recommendations with investment implications specified HR & Strategy workshop to prioritise and address short term requirements with senior managers 17

18. Case Study 9 2000-2001 Performance audit for the Contact Centre’s sales and service departments A commercial review of the operation’s location to identify cost effective location options to support development plans Liaison with property companies to short list options 18

19. Case Study 10 2000 Co - design of performance management system for contact centre operations training operational managers in its use Managing team to produce role definitions and person profiles for all senior managers and their teams technical, sales and service operations 19

20. Case Study 11 1999-2000 Design, pilot and launch of Direct Marketing centre Commuting and working with strategic and operational multi disciplined teams in Germany, France and UK 20

21. Case Study 12 1999 New National Customer Management operation HR operational review Strategy recommendations 21

22. Away from it all 22

23. Thanks for Viewing Want to make contact? angella@bridgehouseconsulting.co.uk 23