The document discusses the concept of DevOps and how it relates to delivering high quality IT services. It argues that with the rise of the service economy, IT operability and functionality must be unified. DevOps aims to do this through practices such as automation, baked-in quality, and small batch sizes to reduce waste while maximizing customer value. Central to DevOps is a lean systems thinking approach that promotes integrated teams, shared accountability, and global visibility across development, operations, and business.