6. What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.
7. The Communication Process Medium Barrier Barrier SENDER (encodes) RECEIVER (decodes) Feedback/Response
12. Features of Effective Communication Active Listening Eye contact Posture Simple language Questioning skills
13. Benefits of effective communication Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image
14. Cultural differences Noise Poor listening skills Inappropriate medium Assumptions/Misconceptions Use of jargon Emotions Distractions Language differences Barriers to communication
15. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
16. Steps in the listening process You first respond emotionally, then intellectually. Then you decide how to respond. Your knowledge, attitudes, values, beliefs and self-concept influences your perception. Responding Your reaction to the message. It can be emotional and intellectual. Your own needs, interests, attitudes, and knowledge affects your choice to pay attention. Understanding Deciding what the message means to you. Not everyone hears the same way. Men actually prefer certain frequencies. Choosing The act of choosing to focus attention on the message. Hearing The reception of sound. Definition of listening: It is a physical and psychological process that involves choosing to listen, understanding, and respondingto symbolic messages from others.
17. BLOCKS TO LISTENING rehearsing being right mind reading judging comparing derailing identifying filtering sparring placating dreaming
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21. Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages.
22. Tips to become a better listener Don’t talk – listen. Don’t jump to conclusions. Listen between the lines. Ask questions/paraphrase. Don’t get distracted by the environment. Keep an open mind. Be willing to listen to someone else’s point of view and ideas. Provide feedback. Take advantage of your brain power.